Hello,
Thank you for using newsgroup!
From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP, everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|