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Old June 13th 07, 12:51 PM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

OK. Just tested on a laptop with Vista x86 Business. It also happens on
that machine. HP Network Printing Service will fail which causes the Host
Process service (or something like that) to fail, which in one case also
caused the HP Digital Image Monitor to fail.

So yes, it happens on both x64 and x86.

"mlai" wrote in message
...
1. HP Photosmart C6180 is attached to the LAN via ethernet. There is a
XP machine (laptop) on the LAN which has the HP software for XP installed
and that has not experienced the error or disappearance of the C6180
printer and fax when network status changes.

2. Only one HP printer on my machine. However, there is a fax server
(SBS2003) on the network and that does not suffer from such problem. Then
again, it doesn't need so much software to make it work in the first
place.

3. I have only tried it on Vista x64 machines. I will try on a Vista x86
laptop next.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
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--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
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|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that
they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP,
everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the
network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list
of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from
there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response
of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|