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Old June 15th 07, 03:34 AM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

I have already contacted them and got escalated to one of their higher level
support engineer. He claims that they have not seen this (right. 100%
occurance on all my machines) and they will not even look at a fix until
Vista SP1 comes out.

So much for buying from Microsoft Partners.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

Please understand we have no this printer to make a test. Therefore, I am
not sure if the issue is related to the hardware device. I still recommend
you contact HP support to see if they have any information about this
issue.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
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--------------------
| From: "mlai"
| References:


| Subject: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Wed, 13 Jun 2007 20:51:21 +0800
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| Message-ID:
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| NNTP-Posting-Host: n219078219103.netvigator.com 219.78.219.103
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 9490
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| OK. Just tested on a laptop with Vista x86 Business. It also happens
on
| that machine. HP Network Printing Service will fail which causes the
Host
| Process service (or something like that) to fail, which in one case also
| caused the HP Digital Image Monitor to fail.
|
| So yes, it happens on both x64 and x86.
|
| "mlai" wrote in message
| ...
| 1. HP Photosmart C6180 is attached to the LAN via ethernet. There is
a
| XP machine (laptop) on the LAN which has the HP software for XP
installed
| and that has not experienced the error or disappearance of the C6180
| printer and fax when network status changes.
|
| 2. Only one HP printer on my machine. However, there is a fax server
| (SBS2003) on the network and that does not suffer from such problem.
Then
| again, it doesn't need so much software to make it work in the first
| place.
|
| 3. I have only tried it on Vista x64 machines. I will try on a Vista
x86
| laptop next.
|
| ""Ken Zhao [MSFT]"" wrote in message
| ...
| Hello,
|
| Thank you for using newsgroup!
|
| From your post, please help us confirm the following questions so
that
we
| can narrow down the issue:
| 1. HP Photosmart C6180 is attached to a Windows XP machine?
| 2. Does the issue only occur on this HP printer?
| 3. Does the issue only occur on Windows Vista x64 client?
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
| rights.
|
|
|
|
| --------------------
| | From: "mlai"
| | Subject: HP All-in-one printers disappearing when there are changes
in
| the network status
| | Date: Wed, 13 Jun 2007 09:33:13 +0800
| | Lines: 1
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| | Message-ID:
| | Newsgroups:
|
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
| ista.print_fax_scan
| | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.print_fax_scan:3350
| microsoft.public.windows.vista.networking_sharing: 9473
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi,
| | Just wondering if anybody has seen this problem. HP claims
that
| they
| | have not seen this problem (despite I have reported it before...)
| |
| | I have a Photosmart C6180 installed on my network. Under XP,
| everything
| | seems to work fine. However, on my Vista x64 machines, the printer
and
| fax
| | seems to disappear when there are changes in the network status
(for
| | example, resuming from suspend, and disabling and r-enabling the
| network
| | interfaces, even when the interfaces being changed does not connect
to
| the
| | printer). I would get a Vista error saying that the HP Network
Printer
| | Services has stopped responding and then after this happens, I have
a
| very
| | good chance that the C6180 printer and fax will disappear from my
list
| of
| | printers on the machine.
| |
| | When this happens, the only way is to run the HP software (which I
| | downloaded from the web for Vista x64) and add a new printer from
| there.
| |
| | Has anyone seen this before? Is there a fix?
| |
| | Many thanks.
| |
| | PS. Called local HP and their tech support gave me the stupid
response
| of
| | "We don't know. Maybe don't suspend your computer?". I have a
laptop
| | running the software, idiot......
| |
| |
| |
|
|