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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Printer driver list empty
Hi.
"Alan Morris [MSFT]" wrote: Please take a look at the %systemroot%\inf\setupapi.dev.log and setupapi.app.log. Errors are marked with a "!!!". No, sorry, no suspicious entries. Bye Marc |
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Printer driver list empty
Thanks
-- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "viersich" wrote in message ... Hi. "Alan Morris [MSFT]" wrote: Please take a look at the %systemroot%\inf\setupapi.dev.log and setupapi.app.log. Errors are marked with a "!!!". No, sorry, no suspicious entries. Bye Marc |
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Printer driver list empty
I also have the same problem.
Right after I upgraded to Vista Business the add printers list was populated with many manufacs and multiple printers for all. I install two HP printers using the add printers wizard per instruction from the HP web site. Both printers worked with the limited functionality that HP described. Now the add printers third add printer window "Install the Printer Driver" states (unable to find any drivers for this device) and shows the Windows Update and Have Disc buttons. The windows update button does find a few manufacs and printers. I first became aware of this after a failed attempt to install the "Full Feature" driver for the HP all in one 4300 series that showed up on the HP web site recently I hope there is some way to fix this short of reinstalling vista. Thanks Bob On Fri, 9 Mar 2007 15:43:08 -0800, viersich wrote: " wrote: On one computer, when we get to the "add the printer driver" screen, we don't see a list of manufacturers and printers. We see one single driver, the HP Photosmart printer driver which was installed earlier. We have the "Have disk" and "Windows Update" options. Tried "Have Disk" and pointed at c:\windows\inf and still only saw the same Photosmart driver. Tried uninstalling the Photosmart driver, and then, we only see "no drivers found" show up in this screen. I can't seem to make it point in the direction of the built in Vista driver. Any assistance appreciated. Same here after trying to install a crappy HP driver (Universal Printer). Any hints greatly appreciated. Bye Marc |
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Printer driver list empty
Bob, are you still having this problem? If so, could you see if devices are
showing up under other device classes? Try opening devmgmt.msc, going to Action-Add Legacy Hardware (if this item doesn't show up at first, try clicking on an item in the device tree). Then click Next, select "Install the hardware that I manually select from a list," and select a device class (such as Display Adapters). Do any devices show up? Thanks, Justin -- Justin Weiss Windows Printing Team This posting is provided "AS IS" with no warranties, and confers no rights. wrote in message ... I also have the same problem. Right after I upgraded to Vista Business the add printers list was populated with many manufacs and multiple printers for all. I install two HP printers using the add printers wizard per instruction from the HP web site. Both printers worked with the limited functionality that HP described. Now the add printers third add printer window "Install the Printer Driver" states (unable to find any drivers for this device) and shows the Windows Update and Have Disc buttons. The windows update button does find a few manufacs and printers. I first became aware of this after a failed attempt to install the "Full Feature" driver for the HP all in one 4300 series that showed up on the HP web site recently I hope there is some way to fix this short of reinstalling vista. Thanks Bob On Fri, 9 Mar 2007 15:43:08 -0800, viersich wrote: " wrote: On one computer, when we get to the "add the printer driver" screen, we don't see a list of manufacturers and printers. We see one single driver, the HP Photosmart printer driver which was installed earlier. We have the "Have disk" and "Windows Update" options. Tried "Have Disk" and pointed at c:\windows\inf and still only saw the same Photosmart driver. Tried uninstalling the Photosmart driver, and then, we only see "no drivers found" show up in this screen. I can't seem to make it point in the direction of the built in Vista driver. Any assistance appreciated. Same here after trying to install a crappy HP driver (Universal Printer). Any hints greatly appreciated. Bye Marc |
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Printer driver list empty
On Mar 28, 10:03 am, "Justin Weiss [MSFT]"
wrote: Bob, are you still having this problem? If so, could you see if devices are showing up under otherdeviceclasses? Try opening devmgmt.msc, going to Action-Add Legacy Hardware (if this item doesn't show up at first, try clicking on an item in thedevicetree). Then click Next, select "Install the hardware that I manually select from a list," and select adeviceclass (such as Display Adapters). Doanydevices show up? Thanks, Justin -- Justin Weiss Windows Printing Team This posting is provided "AS IS" with no warranties, and confers no rights. wrote in message ... I also have the same problem. Right after I upgraded toVistaBusiness the add printers list was populated with many manufacs and multiple printers for all. I install two HP printers using the add printers wizard per instruction from the HP web site. Both printers worked with the limited functionality that HP described. Now the add printers third add printer window "Install the Printer Driver" states (unabletofindanydriversfor thisdevice) and shows the Windows Update and Have Disc buttons. The windows update button doesfinda few manufacs and printers. I first became aware of this after a failed attempt to install the "Full Feature" driver for the HP all in one 4300 series that showed up on the HP web site recently I hope there is some way to fix this short of reinstallingvista. Thanks Bob On Fri, 9 Mar 2007 15:43:08 -0800, viersich wrote: " wrote: On one computer, when we get to the "add the printer driver" screen, we don't see a list of manufacturers and printers. We see one single driver, the HP Photosmart printer driver which was installed earlier. We have the "Have disk" and "Windows Update" options. Tried "Have Disk" and pointed at c:\windows\inf and still only saw the same Photosmart driver. Tried uninstalling the Photosmart driver, and then, we only see "no driversfound" show up in this screen. I can't seem to make it point in the direction of the built inVistadriver.Anyassistance appreciated. Same here after trying to install a crappy HP driver (Universal Printer). Anyhints greatly appreciated. Bye Marc- Hide quoted text - - Show quoted text - I am still having this issue. I have tried as you suggested. It appears I can find drivers for everything *but* any form of printer. I have also noted that if I click "Windows Update", it populates the window with a few drivers (assumedly those with Windows Updates available) but none that appear compatible with this printer. |
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Printer driver list empty
Hi Justin,
A few devices show under the Add Legacy Hardware. If I select "show all devices" a few manufacturers show up. For most of the devices listed are ones that are installed on this machine. Selecting other categories of device including printers either show (unable to find any drivers for this device) or a single of "Model". In each case there is a "Have Disk" button and in the case of printers also a"Windows Update" button. Thank you for your response. I will monitor this news group often,however if you need my true email address I will be glad to give it to you. Bob C On Tue, 27 Mar 2007 17:03:31 -0700, "Justin Weiss [MSFT]" wrote: Bob, are you still having this problem? If so, could you see if devices are showing up under other device classes? Try opening devmgmt.msc, going to Action-Add Legacy Hardware (if this item doesn't show up at first, try clicking on an item in the device tree). Then click Next, select "Install the hardware that I manually select from a list," and select a device class (such as Display Adapters). Do any devices show up? Thanks, Justin |
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Printer driver list empty
If you can use system restore to revert the system back to a state before
the HP driver modified the system -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. wrote in message ps.com... On Mar 28, 10:03 am, "Justin Weiss [MSFT]" wrote: Bob, are you still having this problem? If so, could you see if devices are showing up under otherdeviceclasses? Try opening devmgmt.msc, going to Action-Add Legacy Hardware (if this item doesn't show up at first, try clicking on an item in thedevicetree). Then click Next, select "Install the hardware that I manually select from a list," and select adeviceclass (such as Display Adapters). Doanydevices show up? Thanks, Justin -- Justin Weiss Windows Printing Team This posting is provided "AS IS" with no warranties, and confers no rights. wrote in message ... I also have the same problem. Right after I upgraded toVistaBusiness the add printers list was populated with many manufacs and multiple printers for all. I install two HP printers using the add printers wizard per instruction from the HP web site. Both printers worked with the limited functionality that HP described. Now the add printers third add printer window "Install the Printer Driver" states (unabletofindanydriversfor thisdevice) and shows the Windows Update and Have Disc buttons. The windows update button doesfinda few manufacs and printers. I first became aware of this after a failed attempt to install the "Full Feature" driver for the HP all in one 4300 series that showed up on the HP web site recently I hope there is some way to fix this short of reinstallingvista. Thanks Bob On Fri, 9 Mar 2007 15:43:08 -0800, viersich wrote: " wrote: On one computer, when we get to the "add the printer driver" screen, we don't see a list of manufacturers and printers. We see one single driver, the HP Photosmart printer driver which was installed earlier. We have the "Have disk" and "Windows Update" options. Tried "Have Disk" and pointed at c:\windows\inf and still only saw the same Photosmart driver. Tried uninstalling the Photosmart driver, and then, we only see "no driversfound" show up in this screen. I can't seem to make it point in the direction of the built inVistadriver.Anyassistance appreciated. Same here after trying to install a crappy HP driver (Universal Printer). Anyhints greatly appreciated. Bye Marc- Hide quoted text - - Show quoted text - I am still having this issue. I have tried as you suggested. It appears I can find drivers for everything *but* any form of printer. I have also noted that if I click "Windows Update", it populates the window with a few drivers (assumedly those with Windows Updates available) but none that appear compatible with this printer. |
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Printer driver list empty
If you can use system restore to revert the system back to a state before
the HP driver modified the system -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. wrote in message ... Hi Justin, A few devices show under the Add Legacy Hardware. If I select "show all devices" a few manufacturers show up. For most of the devices listed are ones that are installed on this machine. Selecting other categories of device including printers either show (unable to find any drivers for this device) or a single of "Model". In each case there is a "Have Disk" button and in the case of printers also a"Windows Update" button. Thank you for your response. I will monitor this news group often,however if you need my true email address I will be glad to give it to you. Bob C On Tue, 27 Mar 2007 17:03:31 -0700, "Justin Weiss [MSFT]" wrote: Bob, are you still having this problem? If so, could you see if devices are showing up under other device classes? Try opening devmgmt.msc, going to Action-Add Legacy Hardware (if this item doesn't show up at first, try clicking on an item in the device tree). Then click Next, select "Install the hardware that I manually select from a list," and select a device class (such as Display Adapters). Do any devices show up? Thanks, Justin |
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Printer driver list empty
Alan,
I know you are trying to be helpful, but Re-installing Vista or going God only knows how far back in time is just not the answer most of us want, besides we all know that already. I have always found it very difficult to accept the fact that if something like a list of installed printers is not showing up that someone on M$ does not have enough expertise to know the items in the registry that take care of that sort of thing. The shotgun approach is just so coarse and time consuming and please remember that reverting back destroys anything that has been added in the interim. "Alan Morris [MSFT]" wrote: If you can use system restore to revert the system back to a state before the HP driver modified the system -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. wrote in message ... Hi Justin, A few devices show under the Add Legacy Hardware. If I select "show all devices" a few manufacturers show up. For most of the devices listed are ones that are installed on this machine. Selecting other categories of device including printers either show (unable to find any drivers for this device) or a single of "Model". In each case there is a "Have Disk" button and in the case of printers also a"Windows Update" button. Thank you for your response. I will monitor this news group often,however if you need my true email address I will be glad to give it to you. Bob C On Tue, 27 Mar 2007 17:03:31 -0700, "Justin Weiss [MSFT]" wrote: Bob, are you still having this problem? If so, could you see if devices are showing up under other device classes? Try opening devmgmt.msc, going to Action-Add Legacy Hardware (if this item doesn't show up at first, try clicking on an item in the device tree). Then click Next, select "Install the hardware that I manually select from a list," and select a device class (such as Display Adapters). Do any devices show up? Thanks, Justin |
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Printer driver list empty
Yup I know this but I can't suggest anything else at this point.
Holman, I assume you have the same issue. This is not a printer specific issue by the way and it's not anything in the registry. I will add you to the list of affected customer$. Anyone else with this problem let me know so I can inform the responsible team. I'd also like the driver name that brought on the problem, currently it appears it's just HP for the print driver list but since HP represents more printers, there is no clear conclusion. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "HolmanGT" wrote in message ... Alan, I know you are trying to be helpful, but Re-installing Vista or going God only knows how far back in time is just not the answer most of us want, besides we all know that already. I have always found it very difficult to accept the fact that if something like a list of installed printers is not showing up that someone on M$ does not have enough expertise to know the items in the registry that take care of that sort of thing. The shotgun approach is just so coarse and time consuming and please remember that reverting back destroys anything that has been added in the interim. "Alan Morris [MSFT]" wrote: If you can use system restore to revert the system back to a state before the HP driver modified the system -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. wrote in message ... Hi Justin, A few devices show under the Add Legacy Hardware. If I select "show all devices" a few manufacturers show up. For most of the devices listed are ones that are installed on this machine. Selecting other categories of device including printers either show (unable to find any drivers for this device) or a single of "Model". In each case there is a "Have Disk" button and in the case of printers also a"Windows Update" button. Thank you for your response. I will monitor this news group often,however if you need my true email address I will be glad to give it to you. Bob C On Tue, 27 Mar 2007 17:03:31 -0700, "Justin Weiss [MSFT]" wrote: Bob, are you still having this problem? If so, could you see if devices are showing up under other device classes? Try opening devmgmt.msc, going to Action-Add Legacy Hardware (if this item doesn't show up at first, try clicking on an item in the device tree). Then click Next, select "Install the hardware that I manually select from a list," and select a device class (such as Display Adapters). Do any devices show up? Thanks, Justin |