Ah, I see. Please try this on whatever volume the backups are stored on (I'm
not sure if this will work--if not I need to check with our team for further
instructinos).

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"NickT" wrote in message
...
Jill,

Will do in morning as quite late here. However looking at the instructions
I don't think I'll find any cataloues at all on C: drive in directory
indicated. Reason is I've got a new install of Vista in place as mentioned
in
earlier post. I've not run Backup at all on this install yet. I'm trying
to
initially do a restore of files that were on my ealier system. FYI the
title
of Backup and Restore program at moment is Backup Status and
Configuration.

"Jill Zoeller [MSFT]" wrote:

Nick, can you email me the backup catalogs? Remove "online" from my
address.
Here are instructions for obtaining them. If they are too big to email,
let
me know and I'll set up an FTP site.


1. Start the command prompt as an administrator.
2. Type the following text:

cd /d "c:\System Volume Information\Windows Backup"

3. Type the following text:

CD catalogs

4. Now type "dir" and press Enter. You should see two catalog files
listed.

5. Type the following:

copy *.* c:\

6. Zip up those two files and email them to me (remove "online" from my
address).


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"NickT" wrote in message
...
The error code is 0x810000E4. Reason given was

'There is a problem with the backup catalog. Restore from a different
backup
or create new, full backup'.

I'm not panicking yet. Problem with going into Zip files is that some
of
my
videos have been split up over several zips so if I have to resort to
this
how would I rejoin the various bits of files split across several zip
files?
Also it seems to take an age to open these zip files from explorer. I
really
hope we can get the catalogues back into shape, at least for some of
the
backups.

Another question for later is extremely important. How can I verify
that a
backup has worked and that I'll be able to use it in a restore
situation.
If
I can't do this at end of a backup run I'll not be able to trust the
utility
and won't sleep at nights. Somehow I feel that backup should start the
first
bit of the restore process once completed just so restore can do the
catalog
reading to verify that the backup set integrity is still there.

"Jill Zoeller [MSFT]" wrote:

The error codes are usually 0x followed by 8 digits. I can try
searching
for
past issues I've investigated but I'd need the proper code.

Also, since this is a file backup, you should have a series of .zip
files
that contain your backups. If all else fails, it's possible to grab
files
from those zips...so don't panic just yet. Please send me the error
code
when you have it.

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This posting is provided "AS IS" with no warranties, and confers no
rights.

Want to learn more about Windows file and storage technologies? Visit
our
team blog at http://blogs.technet.com/filecab/default.aspx.
"NickT" wrote in message
...
I had to re-install my entire Vista system on my PC yesterday back to
how
it
was set up when it left the factory. Prior to that I'd been doing
regular
backups into a backup set which contained initial full backup
followed
by
4
incrementals.

When I came to run the restore on the newly re-installed system I
got
the
above error message and text suggesting something was wrong with the
backup
catalogue. I'm devastated. Would like to know what the message means
and
also
is there any way I can correct the catalogues and recover my files
(92GB!).
As a matter of interest I had backups stored on external hard drive.
I
also
chose restore from different computer option as I'd done re-install.
The
computer names were the same in both cases.