I bought that printer 1 year ago at hp. Now I have a brand new computer, a
new program and nothing in my office is working as it should. I can not scan
pdf not e-mail scans, not print labels correctly.... very very frustrating. I
would not complain if I had an Epson printer but I really expect hp working
with hp. When can I expect my printer to work with this new program?

in article , Coco at
wrote on 3/19/07 10:55 AM:

I bought that printer 1 year ago at hp. Now I have a brand new computer, a
new program and nothing in my office is working as it should. I can not scan
pdf not e-mail scans, not print labels correctly.... very very frustrating. I
would not complain if I had an Epson printer but I really expect hp working
with hp. When can I expect my printer to work with this new program?

More than likely your printer needs a new driver. Go to the HP site and see
what it lists for your printer. I ran into the same thing, bought a new
computer with the printer and had to download the new driver.

It will work correctly when HP are finished with writing the new drivers:
http://h10025.www1.hp.com/ewfrf/wc/d...421133&lang=en
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Coco" wrote in message
...
I bought that printer 1 year ago at hp. Now I have a brand new computer, a
new program and nothing in my office is working as it should. I can not
scan
pdf not e-mail scans, not print labels correctly.... very very
frustrating. I
would not complain if I had an Epson printer but I really expect hp
working
with hp. When can I expect my printer to work with this new program?

That's what I did and my computer is set up to check regularly for new
updates but there is no new driver update for this printer.

"Debra Lichtenwalner" wrote:

in article , Coco at
wrote on 3/19/07 10:55 AM:

I bought that printer 1 year ago at hp. Now I have a brand new computer, a
new program and nothing in my office is working as it should. I can not scan
pdf not e-mail scans, not print labels correctly.... very very frustrating. I
would not complain if I had an Epson printer but I really expect hp working
with hp. When can I expect my printer to work with this new program?

More than likely your printer needs a new driver. Go to the HP site and see
what it lists for your printer. I ran into the same thing, bought a new
computer with the printer and had to download the new driver.

Thanks - I have already printed out this document but it does not resolve my
problem and I don't know if I have the time to wait until hp comes out with
the new drivers. I have a business to take care of... coco

"Cari (MS-MVP)" wrote:

It will work correctly when HP are finished with writing the new drivers:
http://h10025.www1.hp.com/ewfrf/wc/d...421133&lang=en
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Coco" wrote in message
...
I bought that printer 1 year ago at hp. Now I have a brand new computer, a
new program and nothing in my office is working as it should. I can not
scan
pdf not e-mail scans, not print labels correctly.... very very
frustrating. I
would not complain if I had an Epson printer but I really expect hp
working
with hp. When can I expect my printer to work with this new program?

"Coco" wrote in message
...
Thanks - I have already printed out this document but it does not resolve
my
problem and I don't know if I have the time to wait until hp comes out
with
the new drivers. I have a business to take care of... coco

"Cari (MS-MVP)" wrote:

It will work correctly when HP are finished with writing the new drivers:
http://h10025.www1.hp.com/ewfrf/wc/d...421133&lang=en
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging

The new drivers are now available for download at
http://h10025.www1.hp.com/ewfrf/wc/s...2093&lang=e n

Regards,
Bob Headrick, MS MVP Printing/Imaging