Vista Banter - View Single Post - Error message display driver igfx stopped responding

**carn[_2_]**

carn;3293926 Wrote:
i do agree that you need the igfx driver from 2/7/2007, however, with
the hp pavillion/compaq presario computer you need to restore to the
original factory settings(it willset it to the original set up date,
bfore the extra igfx driver was installed). before hp sent out your
computer they installed a new intel graphics media accelerator on top
of an old one, so you end up with two of the same programs fighting
over the same space. check to see how many intel graphics drivers you
have on windows defender start up programs. you might notice that you
have two. so restore original factory settings, but do remember to set
your windows update so you can choose what/when to install.
-----Original Message----- From: Date:
11/01/2007 13:33:02 EST To: HP Support Cc: Subject: Compaq Presario
SR5010NX Desktop PC e-mail support
hp e-mail support
language_code : en language : English Country of Residence : United
States product_line : 6J product_oid : 3377251 product_name : Compaq
Presario SR5010NX Desktop PC part_number : RZ537AA purchase month : 9
purchase year : 2007 problem area : hardware serial number : CNH71301Q8
operating system : Microsoft Windows Vista Home Basic 64 Is your
computer unable to work with accessory products? Please select all that
apply. : other Can you hear sound from the connected speakers? : yes
Does the display on the music center appear to be working properly? :
no Have you connected the music center to your TV, DVD or music system?
: no error message : IGFX driver has malfunctioned but has recovered
problem description : when you put this set up together you installed
the intel graphics media accelerator for the intel chipset that was
also installed. however there is not enough installed system memory for
the installed driver, there is only 512 mb but the intel gma requires 1
gb of installed system memory. this can't be considered normal
practice, can it? as a consumer i was very disappointed to bring home
my brand new computer and find out it doesn't work properly right away.
now, i consider myself to be somewhat geeky as a rule,but how is it for
the average joe who doesn't speak geek? is he supposed to figure out
this problem with what info is available currently on the internet? how
can intel be responsible for this problem when you did notmeet their
sytem requirements? i would like some resolution of this issue. first
name : caryn

and they said...

Dear caryn and kevin,
Thank you for contacting HP Total Care.
It is unfortunate to know that your system reporting "IGFX driver has
malfunctioned but has recovered" error message and I see that the
pre-installed memory is not supporting to work with pre-installed
graphics card.
You are right. I can understand your frustration. We assume this latest
issue is due to any update from Micorsoft.
Thank you very much for bringing this issue to our notice. This is a
new issue. After being discussed with our research team, we came to
know that this is a new error message noticed recently. Our research
team is working on this issue.
In the mean time, I request you to run Recovery manager to reinstall
graphics card drivers. Please open the following link and perform the
steps recommended in the HP article:
http://h10025.www1.hp.com/ewfrf/wc/g...reg_R1002_USEN

I see that your sysetm BIOS is allocating 8MB memory for integrated
graphicscard. Out of total system memory, your system video memory is
using 32MB as shared video memory.
I request your patience and time. I could send the resolution to your
email address as soon as we find the resolution. I request you to
contact HP Total Care for further technical assistance.
Sincerely, SofieHP Total Care
***Do Not Delete Service Ticket Number*** {ticketno:[8004531855]} ***Do
Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection
with the use of this information. Always back up your data. For more
information, including technical information updates, please visit our
Web site at http://www.hp.com/support.

so i said...

Date: 11/01/2007 20:24:48 EST
To:
Cc:
Subject: Compaq Presario SR5010NX Desktop PC e-mail sup

ok, i noticed that i pressed the wrong operating system, i have 32 bit
windows vista home basic. also, there isn't a graphics card installed,
i have integrated graphics on the motherboard included in this model.
windows does provide the latest update for the intel gma. however, when
uninstalling as recommended first before reinstalling, the
driver/software doesn't completely uninstall as there remains a gui in
the additional options on the control panel in windows vista. if this
is in the hp setup corehow are we to access as the program is not
available to change/uninstall. also the intel chipset on this
motherboard is listed as no longer being supported by intel, nor was it
supported when this model was released. do you plan on responding with a
newer chipset?
more ram? yes, i can be patient, but this seems to be a defect that is
unnecessary, as it was caused by using something produced long before
vista became generally available, i understand they can't be expected
to support their products forever, but i have also noticed this problem
connected with the pavillion as well.thank you,caryn

Date: Thu, 1 Nov 2007 19:30:03 +0000From:
ubject: Compaq Presario
SR5010NX Desktop PC e-mail sup

and they said...

Hi Caryn,

Thank you for writing back to us.

From your mail, I understand that you were not able to uninstall and
reinstall the graphic card drivers.

I greatly appreciate that you have forwarded your isssue and have given
us a chance to assist you with this matter. I imagine how tiring the
situation could be.

I regret the inconvenience caused to you in this regard and I would
like to inform that at HP we strive for customer satisfaction and it is
our constant endeavor to provide enhanced services to our esteemed
customers. Nevertheless, there are always exceptions. I sincerely
apologize for the inconvenience this issue is causing you.

You are right when you say that your PC motherboard has integrated
graphics. As you say that the drivers are not getting completely
uninstalled, I request you to try to uninstall the drivers in safe mode
and then try reinstalling the drivers.

I would like to inform you that as HP Compaq PC's are shipped with OEM
version of hardware and softwares, updates and assstance will be
available from HP.

As said earlier, the particular issue which you are experiencing is a
new one which is encountered in all types of PC's irrespective of the
configuration and model and the research teams at Microsoft, Nvidia,
Intel,AMD and HP are working to find the exact cause and its solution.
But as of yet no particular resolution is unavailable. But soon the
solution will be worked out and once that is done a patch or update
will be available with HP in the Software and driver page of your Model
and we will also mail you as soon as the solution is available.

The information provided should be useful to you. If you need further
assistance, please reply to this message and we will be happy to assist
you further.

Sincerely,

Marcus
HP Total Care

***Do Not Delete Service Ticket Number***
{ticketno:[8004531855]}
***Do Not Delete Service Ticket Number***

Our advice is strictly limited to the question(s) asked and is based on
the information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection
with the use of this information. Always back up your data.
For more information, including technicalinformation updates, please
visit our Web site at http://www.hp.com/support.

so i said...

To:
Subject: Compaq Presario SR5010NX Desktop PC e-mail
Date: Mon, 5 Nov 2007 14:18:51 -0800

dear marcus and sofie, i would like to recap the situation if i may.

1. the original issue: this model, as sold, only has 512mb of installed
ram. this model's hardware requires 1gb of ram. you did not include
enough ram on this model to even have it run properly.

2. the intel graphics media accelerator will not completely uninstall.
not in safe mode, as an administrator...or the other ways explained
from a myriad of resources. regardless of all efforts, the general user
interface for the driver set up , as well as the igfx driver, still
remains in the hp set up core which cannot be removed without
completely reformatting.

now, these were my two general complaints, both of which are directly
related to construction and set up of this model...from hp.

i am aware of the general furor over " the igfx driver has stopped
responding, but has recovered" error that is driving everyone crazy.
but my complaints are directly related to the construction and set up
of this model. caryn

and then i said...

Sent: Wed 11/07/07 6:20 PM
To:
dear marcus and sofie, i have solved the "igfx driver stopped
responding but has recovered" problem with this model, but the
installed ram is still insufficient with your current setup
configuration. caryn

hey, the drama is supposedly over as i have no more problems with this
error...yay! good luck, carn
it's me carn, i meant to say 11/28/2006 is the driver for hp/compaq
computers running with 512 of ram all else requires at least 1
gb...please dont' e-mail me...please...carn

--
carn
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