A Windows Vista forum. Vista Banter

Welcome to Vista Banter.

You are currently viewing our boards as a guest which gives you limited access to view most discussions, articles and access our other FREE features. By joining our free community you will have access to ask questions and reply to others posts, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact contact support.

Go Back   Home » Vista Banter forum » Microsoft Windows Vista » Hardware and Windows Vista
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices)

Connecting & recognizing Windows Mobile Device in Vista?



 
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old May 9th 07, 02:36 PM posted to microsoft.public.windows.vista.hardware_devices
ChrisNYC75
external usenet poster
 
Posts: 2
Default Connecting & recognizing Windows Mobile Device in Vista?

I've been everywhere else on the web and have seen this problem restated a
few dozen times, but since my calls to Cingular, Samsung, & Microsoft have
yielded no assistance whatsoever, I'm hoping maybe somebody here might be
able to help....

I'm trying to connect my Samsung Blackjack Windows Mobile 5.0 Smartphone to
my PC (Vista Home Premium 32) and am having one of 3 problems (depending on
the settings I use) when trying to connect & sync my mobile device via USB.
These are the scenarios I'm running into:

scenario 1 -- if I set my phone to settingsconnectionsUSBMODEM then the
mobile device is recognized & installs the correct [?] drivers and appears
ready to use in the Vista Device Manager; however, I cannot see the device in
Windows Explorer at all, nor can I interface with it through Mobile Device
Center (which I've uninstalled & reinstalled several times). WMDC says there
is "no connection found", but if I query the 'modem' Vista says it is found
and says the device is active & functioning properly.

scenario 2 -- if I set my phone to settingsconnectionsUSBMass Storage
then the mobile device is recognized as a USB Storage Device and installs as
drive "E:" on my system, but is either "unable to start" or shows a blank
drive with "0kb" space.

scenario 3 --if I set my phone to settingsconnectionsUSBActiveSync then
the when I connect my mobile device, Vista says it is an "unrecognized
device" and load something called "Unknown Device" as the driver. Apparently
Vista is satisfied that "Unknown Device" is an acceptable driver type -- it
even says "unknown device" is "functioning properly" and is "the most updated
driver available".

Can anybody assist? I'm at my wit's end with Microsoft over this issue, and
really don't feel I should have to resort to paying them a fee on top of what
I've already spent on "upgrading" to Vista to help me resolve it since I'm
hardly the only one having this problem.

Thanks!! :-)


  #2 (permalink)  
Old May 9th 07, 10:54 PM posted to microsoft.public.windows.vista.hardware_devices
ChrisNYC75
external usenet poster
 
Posts: 2
Default Connecting & recognizing Windows Mobile Device in Vista?

After contacting Cingular, several levels of support at Samsung, and
Microsoft (none of whom were able to help at all), I FINALLY figured it out!
It actually wasn't so much a Vista issue as it was an issue of Intel hardware
incompatibility with Vista:


***IF YOU'RE RUNNING VISTA ON AN INTEL MOTHERBOARD, YOU HAVE TO DISABLE
"QuickResume Technology" IN THE BIOS!!***


Apparently Intel's VIIV QuickResume technology is not compatible with Vista,
so even if you've successfully installed the VIIV package AND the quickresume
driver set, the setting in the BIOS can cause obscure hardware problems when
enabled -- one of which is not recognizing mobile USB devices. The setting
can be found in the Power sub-menu of Intel's BIOS setup.

I hope this saves somebody else out there the many hours & headaches I've
spent figuring this out [and I hope Cingular, Samsung, & Microsoft are taking
notes since their "technical support staff" are supposedly paid to know these
things.... ]

--Chris




"ChrisNYC75" wrote:

I've been everywhere else on the web and have seen this problem restated a
few dozen times, but since my calls to Cingular, Samsung, & Microsoft have
yielded no assistance whatsoever, I'm hoping maybe somebody here might be
able to help....

I'm trying to connect my Samsung Blackjack Windows Mobile 5.0 Smartphone to
my PC (Vista Home Premium 32) and am having one of 3 problems (depending on
the settings I use) when trying to connect & sync my mobile device via USB.
These are the scenarios I'm running into:

scenario 1 -- if I set my phone to settingsconnectionsUSBMODEM then the
mobile device is recognized & installs the correct [?] drivers and appears
ready to use in the Vista Device Manager; however, I cannot see the device in
Windows Explorer at all, nor can I interface with it through Mobile Device
Center (which I've uninstalled & reinstalled several times). WMDC says there
is "no connection found", but if I query the 'modem' Vista says it is found
and says the device is active & functioning properly.

scenario 2 -- if I set my phone to settingsconnectionsUSBMass Storage
then the mobile device is recognized as a USB Storage Device and installs as
drive "E:" on my system, but is either "unable to start" or shows a blank
drive with "0kb" space.

scenario 3 --if I set my phone to settingsconnectionsUSBActiveSync then
the when I connect my mobile device, Vista says it is an "unrecognized
device" and load something called "Unknown Device" as the driver. Apparently
Vista is satisfied that "Unknown Device" is an acceptable driver type -- it
even says "unknown device" is "functioning properly" and is "the most updated
driver available".

Can anybody assist? I'm at my wit's end with Microsoft over this issue, and
really don't feel I should have to resort to paying them a fee on top of what
I've already spent on "upgrading" to Vista to help me resolve it since I'm
hardly the only one having this problem.

Thanks!! :-)


 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT. The time now is 11:52 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.Search Engine Optimization by vBSEO 3.0.0 RC6
Copyright ©2004-2024 Vista Banter.
The comments are property of their posters.