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Sleep Problems/Blue Screens - I'm SO frustrated! Please help!



 
 
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  #41 (permalink)  
Old March 28th 08, 11:46 AM posted to microsoft.public.windows.vista.performance_maintenance,microsoft.public.windows.vista.mail,microsoft.public.windows.vista.general
CJM[_2_]
external usenet poster
 
Posts: 48
Default Blue Screens - I'm SO frustrated! Please help!


"Rick Rogers" wrote in message
...

Then it would be under warranty and the manufacturer should be contacted.
A stop error can be a sign of damaged/faulty hardware, and this would not
be resolvable by the end user. On a system under warranty, you should not
even be messing with it, this is why warranties exist.


I agree that the OP should exercise his warranty - if only for less hassle.

However, he can tinker with his hardware and/or software configuration quite
happily without jeopardising his warranty rights. A PC is not a closed box,
and it designed to be both modular and user-configured.

The OEM might grumble but the have little legal redress. However, to aid his
OEM in fixing the issue, it's obviously simpler if he returns the unit under
RMA without any tinkering.

  #42 (permalink)  
Old March 28th 08, 10:51 PM posted to microsoft.public.windows.vista.performance_maintenance,microsoft.public.windows.vista.mail,microsoft.public.windows.vista.general
Rick Rogers
external usenet poster
 
Posts: 8,428
Default Blue Screens - I'm SO frustrated! Please help!

Well, I wasn't really referring to whether or not messing with it would
jeopardize the warranty. I was stating that no one should even have to
bother with doing the troubleshooting on a new system.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"CJM" wrote in message
...

"Rick Rogers" wrote in message
...

Then it would be under warranty and the manufacturer should be contacted.
A stop error can be a sign of damaged/faulty hardware, and this would not
be resolvable by the end user. On a system under warranty, you should not
even be messing with it, this is why warranties exist.


I agree that the OP should exercise his warranty - if only for less
hassle.

However, he can tinker with his hardware and/or software configuration
quite happily without jeopardising his warranty rights. A PC is not a
closed box, and it designed to be both modular and user-configured.

The OEM might grumble but the have little legal redress. However, to aid
his OEM in fixing the issue, it's obviously simpler if he returns the unit
under RMA without any tinkering.


  #43 (permalink)  
Old May 4th 08, 05:08 AM posted to microsoft.public.windows.vista.performance_maintenance,microsoft.public.windows.vista.mail,microsoft.public.windows.vista.general
Jade
external usenet poster
 
Posts: 20
Default Sleep Problems/Blue Screens - I'm SO frustrated! Please help!

I also bought the exact same model toshiba satellite A205-S4577 i got mine
from best buy in april 07 i havnt had too many problems with mine i have
started getting teh blue screen error message after its been in sleep or
hibernation and i go to turn it back on. and were my ether cable goes the
part that locks it in broke but it still works i did awhile back i had a few
problems with the typing some letters not showing up but that quit. Did you
ever figure out ur problems?

"Kcpirana" wrote:

I'm posting this in a few places, so hopefully someone far smarter than I
will run across it. I'm at my wits' end and I can't get any assistance from
Microsoft or Toshiba on a two-week-old notebook! Here goes:

1) Two or three times, I've gotten a blue screen. The stop error message is
pfn_list_corrupt. Vista shuts down and pretty much restarts itself
normally. When the boot option menu comes up, it has normal start-up
highlighted. In Control PanelProblem Reports, this appears to be a device
driver, but I can't find anything wrong! My printer works (Lexmark 7100
network printer, not directly connected), which is my first suspect.

2) Sleep mode now appears to not even go into effect now. My little power
light won't flash amber (which is how you tell your notebook is sleeping on
this Toshiba), it just stays active, although the screen goes to black. So,
I can't tell if I still have the problem of it not waking up still, because
now it won't go to sleep!

3) This is a stupid thing, but I can't read "sign in" to rate or respond to
these newsgroups in Windows Mail. I press the Sign In button, but it does
nothing! So, I read the post (or create one as I'm doing now), I reply or
hit send, and Windows Mail freezes! I have to use Task Manager to restart
the program and then sometimes I'm all signed in. Once (only once) I had
the pop-up box to sign into Microsoft communities come up, I logged in, the
notebook thought a minute and then decided to give me yet another blue
screen with the pfn code. I have no idea whether that's even related, but
it's aggravating. I would like to be able to use Windows Mail in the way it
appears to be intended. I'm going to C&P this before I try to send it,
because Windows Mail is going to freeze up again and I'll lose this. (Maybe
this is an easy fix and I'm an idiot? - When you read this, I will have
frozen and restarted Windows Mail to get it here.)

4) I called Toshiba - they have NO idea except to do a system recovery
(which they don't even say will fix the issue and seems to be pretty much
their knee-jerk response to everything - the other "fix" was to just not use
sleep!). But I've JUST gotten my files all back up to date, I don't have a
good way of backing everything up, and I REALLY don't want to start from
scratch again!

5) And I'm a little frightened to even try a system recovery, because even
though I purchased this computer on 4/26/07, Microsoft's on-line help (which
should be free for 90 days from purchase date) tells me my product ID for
Vista isn't valid! I had a problem activating it from the get-go and had to
call Microsoft and they gave me some other product ID number, which now they
tell me is invalid?

I'm using a brand-new Toshiba Satellite A205-S4577, 1 gb ram, and it came
with Vista Home Premium preinstalled. I haven't installed much of anything,
except Office 2007, iTunes (has worked), a Palm (not working, but did), and
my network printer (working). Any help anyone can offer would be GREATLY
appreciated!


  #44 (permalink)  
Old May 4th 08, 06:23 AM posted to microsoft.public.windows.vista.performance_maintenance,microsoft.public.windows.vista.mail,microsoft.public.windows.vista.general
Guest
 
Posts: n/a
Default Sleep Problems/Blue Screens - I'm SO frustrated! Please help!

New Toshiba PCs often come with a program with SMS in its name already
installed, even though this program often causes problems in Windows Mail.
Check if you have any such program installed, and if so, give us its full
name.

Also check if you have the Google Toolbar program installed, even though
it also causes problems in Windows Mail. If you do, uninstall it.

Some antivirus programs also cause problems in Windows Mail, although
seldom immediately. What if any antivirus programs do you have, and did
the PC come with a Norton or McAfee antivirus program installed?

Sleep problems are often due to not having the latest updates. If there's a
Toshiba updates web site for that model of PC, go there and catch up on
the available updates. Then click on the orb in the lower left corner of
your desktop, then Windows Update, and catch up on the available updates
there. You might also check if Lexmark has an updates web site for that
printer, and if so, catch up on updates there.

"Jade" wrote in message
...
I also bought the exact same model toshiba satellite A205-S4577 i got mine
from best buy in april 07 i havnt had too many problems with mine i have
started getting teh blue screen error message after its been in sleep or
hibernation and i go to turn it back on. and were my ether cable goes the
part that locks it in broke but it still works i did awhile back i had a
few
problems with the typing some letters not showing up but that quit. Did
you
ever figure out ur problems?

"Kcpirana" wrote:

I'm posting this in a few places, so hopefully someone far smarter than I
will run across it. I'm at my wits' end and I can't get any assistance
from
Microsoft or Toshiba on a two-week-old notebook! Here goes:

1) Two or three times, I've gotten a blue screen. The stop error message
is
pfn_list_corrupt. Vista shuts down and pretty much restarts itself
normally. When the boot option menu comes up, it has normal start-up
highlighted. In Control PanelProblem Reports, this appears to be a
device
driver, but I can't find anything wrong! My printer works (Lexmark 7100
network printer, not directly connected), which is my first suspect.

2) Sleep mode now appears to not even go into effect now. My little
power
light won't flash amber (which is how you tell your notebook is sleeping
on
this Toshiba), it just stays active, although the screen goes to black.
So,
I can't tell if I still have the problem of it not waking up still,
because
now it won't go to sleep!

3) This is a stupid thing, but I can't read "sign in" to rate or respond
to
these newsgroups in Windows Mail. I press the Sign In button, but it
does
nothing! So, I read the post (or create one as I'm doing now), I reply
or
hit send, and Windows Mail freezes! I have to use Task Manager to
restart
the program and then sometimes I'm all signed in. Once (only once) I had
the pop-up box to sign into Microsoft communities come up, I logged in,
the
notebook thought a minute and then decided to give me yet another blue
screen with the pfn code. I have no idea whether that's even related,
but
it's aggravating. I would like to be able to use Windows Mail in the way
it
appears to be intended. I'm going to C&P this before I try to send it,
because Windows Mail is going to freeze up again and I'll lose this.
(Maybe
this is an easy fix and I'm an idiot? - When you read this, I will have
frozen and restarted Windows Mail to get it here.)

4) I called Toshiba - they have NO idea except to do a system recovery
(which they don't even say will fix the issue and seems to be pretty much
their knee-jerk response to everything - the other "fix" was to just not
use
sleep!). But I've JUST gotten my files all back up to date, I don't have
a
good way of backing everything up, and I REALLY don't want to start from
scratch again!

5) And I'm a little frightened to even try a system recovery, because
even
though I purchased this computer on 4/26/07, Microsoft's on-line help
(which
should be free for 90 days from purchase date) tells me my product ID for
Vista isn't valid! I had a problem activating it from the get-go and had
to
call Microsoft and they gave me some other product ID number, which now
they
tell me is invalid?

I'm using a brand-new Toshiba Satellite A205-S4577, 1 gb ram, and it came
with Vista Home Premium preinstalled. I haven't installed much of
anything,
except Office 2007, iTunes (has worked), a Palm (not working, but did),
and
my network printer (working). Any help anyone can offer would be GREATLY
appreciated!




  #45 (permalink)  
Old December 22nd 08, 05:11 AM posted to microsoft.public.windows.vista.performance_maintenance,microsoft.public.windows.vista.mail,microsoft.public.windows.vista.general
Brittany
external usenet poster
 
Posts: 7
Default Sleep Problems/Blue Screens - I'm SO frustrated! Please help!

To Joe,

I have to thank you beyond words for your post here. I bought an HP
Pavilion 9000 series notebook from Best Buy back in June and it worked
wonderfully until about mid July when I had my first blue screen
(0X0000009f). After about five BSODs, I took it to Geek Squad and they
didn't know what was causing it or what to tell me. I have struggled with
this for MONTHS. It wasn't until last night, and 15 BSODs later, that I
finally got this post on a Yahoo search. I did just as you said and found
the driver that was causing all of the BSODs. It is a driver related to my
built in webcam and unfortunatly the update that Microsoft released for PCT -
Streaming Media and Broadcast - Simplo Webcam in July is the cause. My first
BSOD occurred 3 days after this installation, so I just want to warn everyone
that this is a horrible possibility associated with that update and I do NOT
recommend it. I'm going to try rolling back my driver in hopes of undoing
this change that I did way back in July.

Again, thank you Joe. You don't know how crazy this has driven me over the
past few months and your post help me accomplish something in 4 hours that I
have been working on for months.

Hoping the rollback will work,
Brittany

"Joe Guidera" wrote:

I suspect items 1 and 2 are the same related issue. What you can do is
configure Vista so it won't automatically reboot on a blue screen by;

Hit the start button and type "system" or open control panel/system
Select "advanced system settings"
Hit the "settings" button under "startup and recovery"
Uncheck "automatically restart" under "System Failure"

Now, when you machine blue screens it won't automatically reboot any more
and you can get a better look to see if a specific driver is mentioned.

If not, what you'll need to do is download and install the WINDBG tool from
Microsoft's web site.

You'll need to run it as an administrator
Then use it to open the minidump file created that should be stored in
c:\windows\minidump


Issue the following commands:

.symfix
.reload
!analyze -v

This should provide you with some information as to the likely driver that
is causing the blue screen (among other information).

For example below is the output on one of my dumps that pinpoints my problem
as vmnetsrv.sys (which is part of Virtual PC 2007).

In regards to your question when you attempt to put the machine to
sleep/hibernate, when the screen goes blank WAIT. Wait at least 10-15
minutes. It will likely finally blue screen which is useful in determining
what driver is at fault.

Best of luck,
Joe

--------------------------------- debug output -----------------------
0: kd .symfix
No downstream store given, using C:\Program Files\Debugging Tools for
Windows\sym
0: kd .reload
Loading Kernel Symbols
.................................................. .................................................. .................................................. ..........................
Loading User Symbols
Loading unloaded module list
.............
0: kd !analyze -v
************************************************** *****************************
*
*
* Bugcheck Analysis
*
*
*
************************************************** *****************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 00000003, A device object has been blocking an Irp for too long a time
Arg2: 85844510, Physical Device Object of the stack
Arg3: 8793a030, Functional Device Object of the stack
Arg4: 892a62d0, The blocked IRP

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for VMNetSrv.sys
*** ERROR: Module load completed but symbols could not be loaded for
VMNetSrv.sys

DRVPOWERSTATE_SUBCODE: 3

DEVICE_OBJECT: 8793a030

DRIVER_OBJECT: 879382e0

IMAGE_NAME: VMNetSrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45b74b89

MODULE_NAME: VMNetSrv

FAULTING_MODULE: 8c71f000 VMNetSrv

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from 8284ada0 to 828d85c9

STACK_TEXT:
8360adf4 8284ada0 0000009f 00000003 85844510 nt!KeBugCheckEx+0x1e
8360ae50 82850441 8360af5c 8360af28 00000001 nt!PopCheckIrpWatchdog+0x165
8360ae90 828a99d1 82909fc0 00000000 407c8cd0 nt!PopCheckForIdleness+0x33f
8360af88 828a9321 00000000 00000000 000d910e nt!KiTimerExpiration+0x498
8360aff4 82890d8d 838d7a30 00000000 00000000 nt!KiRetireDpcList+0xba
8360aff8 838d7a30 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x3d
WARNING: Frame IP not in any known module. Following frames may be wrong.
82890d8d 00000000 0000001a 00c1850f bb830000 0x838d7a30


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: 0x9F_IMAGE_VMNetSrv.sys

BUCKET_ID: 0x9F_IMAGE_VMNetSrv.sys

Followup: MachineOwner
---------

----------------------------------- debug output ----------------------

"Kcpirana" wrote in message
...
I'm posting this in a few places, so hopefully someone far smarter than I
will run across it. I'm at my wits' end and I can't get any assistance
from Microsoft or Toshiba on a two-week-old notebook! Here goes:

1) Two or three times, I've gotten a blue screen. The stop error message
is pfn_list_corrupt. Vista shuts down and pretty much restarts itself
normally. When the boot option menu comes up, it has normal start-up
highlighted. In Control PanelProblem Reports, this appears to be a
device driver, but I can't find anything wrong! My printer works (Lexmark
7100 network printer, not directly connected), which is my first suspect.

2) Sleep mode now appears to not even go into effect now. My little power
light won't flash amber (which is how you tell your notebook is sleeping
on this Toshiba), it just stays active, although the screen goes to black.
So, I can't tell if I still have the problem of it not waking up still,
because now it won't go to sleep!

3) This is a stupid thing, but I can't read "sign in" to rate or respond
to these newsgroups in Windows Mail. I press the Sign In button, but it
does nothing! So, I read the post (or create one as I'm doing now), I
reply or hit send, and Windows Mail freezes! I have to use Task Manager
to restart the program and then sometimes I'm all signed in. Once (only
once) I had the pop-up box to sign into Microsoft communities come up, I
logged in, the notebook thought a minute and then decided to give me yet
another blue screen with the pfn code. I have no idea whether that's even
related, but it's aggravating. I would like to be able to use Windows
Mail in the way it appears to be intended. I'm going to C&P this before I
try to send it, because Windows Mail is going to freeze up again and I'll
lose this. (Maybe this is an easy fix and I'm an idiot? - When you read
this, I will have frozen and restarted Windows Mail to get it here.)

4) I called Toshiba - they have NO idea except to do a system recovery
(which they don't even say will fix the issue and seems to be pretty much
their knee-jerk response to everything - the other "fix" was to just not
use sleep!). But I've JUST gotten my files all back up to date, I don't
have a good way of backing everything up, and I REALLY don't want to start
from scratch again!

5) And I'm a little frightened to even try a system recovery, because even
though I purchased this computer on 4/26/07, Microsoft's on-line help
(which should be free for 90 days from purchase date) tells me my product
ID for Vista isn't valid! I had a problem activating it from the get-go
and had to call Microsoft and they gave me some other product ID number,
which now they tell me is invalid?

I'm using a brand-new Toshiba Satellite A205-S4577, 1 gb ram, and it came
with Vista Home Premium preinstalled. I haven't installed much of
anything, except Office 2007, iTunes (has worked), a Palm (not working,
but did), and my network printer (working). Any help anyone can offer
would be GREATLY appreciated!


  #46 (permalink)  
Old December 22nd 08, 06:24 AM posted to microsoft.public.windows.vista.performance_maintenance,microsoft.public.windows.vista.mail,microsoft.public.windows.vista.general
Eddie Hyde[_2_]
external usenet poster
 
Posts: 17
Default Sleep Problems/Blue Screens - I'm SO frustrated! Please help!

On Sun, 21 Dec 2008 22:11:00 -0800, Brittany
wrote:

To Joe,


[snip]

Joe left the room NINETEEN MONTHS AGO:

Newsgroups: microsoft.public.windows.vista.general,
microsoft.public.windows.vista.mail,
microsoft.public.windows.vista.performance_mainten ance
From: "Joe Guidera"
Date: Wed, 9 May 2007 19:24:30 -0500
Local: Wed, May 9 2007 6:24 pm
Subject: Sleep Problems/Blue Screens - I'm SO frustrated! Please
help!
 




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