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I have a problem connecting to the Windows Help and Support website (e.g. F1
from the desktop). I get the following message: "You have lost your connection to the Windows Help and Support website. Try to connect again." The "Try to connect again" is hyperlinked - but clicking it does nothing. 1 - I am connected to the internet. 2 - The Windows Help and support settings has the option to "Include Windows Online Help and Support when you search for help" checked. 3 - The problem persists with the Windows Firewall enabled/disabled. Any help with this issue would be much appreciated. Thanks, Mark |
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I am have the same problem. I have been running Vista about a week now and
have started having the problem you discribed. Hope someone can suggest something. "Drinky" wrote: I have a problem connecting to the Windows Help and Support website (e.g. F1 from the desktop). I get the following message: "You have lost your connection to the Windows Help and Support website. Try to connect again." The "Try to connect again" is hyperlinked - but clicking it does nothing. 1 - I am connected to the internet. 2 - The Windows Help and support settings has the option to "Include Windows Online Help and Support when you search for help" checked. 3 - The problem persists with the Windows Firewall enabled/disabled. Any help with this issue would be much appreciated. Thanks, Mark |
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I also have this problem. Has there been any answer to this?
"tombster" wrote: I am have the same problem. I have been running Vista about a week now and have started having the problem you discribed. Hope someone can suggest something. "Drinky" wrote: I have a problem connecting to the Windows Help and Support website (e.g. F1 from the desktop). I get the following message: "You have lost your connection to the Windows Help and Support website. Try to connect again." The "Try to connect again" is hyperlinked - but clicking it does nothing. 1 - I am connected to the internet. 2 - The Windows Help and support settings has the option to "Include Windows Online Help and Support when you search for help" checked. 3 - The problem persists with the Windows Firewall enabled/disabled. Any help with this issue would be much appreciated. Thanks, Mark |
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I've been having this problem as well since I installed Vista in March. It's
gotten to the point now that the "show content" and "show all" hyperlinks within online help that point to mshelp:// all have red x's in them. It's REALLY aggravating. "Jo" wrote: I also have this problem. Has there been any answer to this? "tombster" wrote: I am have the same problem. I have been running Vista about a week now and have started having the problem you discribed. Hope someone can suggest something. "Drinky" wrote: I have a problem connecting to the Windows Help and Support website (e.g. F1 from the desktop). I get the following message: "You have lost your connection to the Windows Help and Support website. Try to connect again." The "Try to connect again" is hyperlinked - but clicking it does nothing. 1 - I am connected to the internet. 2 - The Windows Help and support settings has the option to "Include Windows Online Help and Support when you search for help" checked. 3 - The problem persists with the Windows Firewall enabled/disabled. Any help with this issue would be much appreciated. Thanks, Mark |
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Me Too! I had Vista Ultimate installed on my new Dell D820 and I've always
had the same: "You have lost your connection to the Windows Help and Support website." issue. My network connection is good as I am writing this trouble report via the same computer. Hello Bill!? "Tertius" wrote: I've been having this problem as well since I installed Vista in March. It's gotten to the point now that the "show content" and "show all" hyperlinks within online help that point to mshelp:// all have red x's in them. It's REALLY aggravating. "Jo" wrote: I also have this problem. Has there been any answer to this? "tombster" wrote: I am have the same problem. I have been running Vista about a week now and have started having the problem you discribed. Hope someone can suggest something. "Drinky" wrote: I have a problem connecting to the Windows Help and Support website (e.g. F1 from the desktop). I get the following message: "You have lost your connection to the Windows Help and Support website. Try to connect again." The "Try to connect again" is hyperlinked - but clicking it does nothing. 1 - I am connected to the internet. 2 - The Windows Help and support settings has the option to "Include Windows Online Help and Support when you search for help" checked. 3 - The problem persists with the Windows Firewall enabled/disabled. Any help with this issue would be much appreciated. Thanks, Mark |