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new computer won't boot Tried everything HELP!
I have a brand new computer which worked perfectly for one week then died
and won't boot. It starts to flicker into life and then dies (but some fans stay on) Occasionally it does POST and seems to be on its way but then dies after a few seconds. Manufacturers sent engineer to repair. Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of case USB etc. Disconnect all peripherals except monitor and keyboard. In other words a bare bones system to systematically diagnose problem. Didn't work. Changed video card Didn't work Dismantled machine and changed motherboard. Didn't work. Changed PSU. Didn't work Swapped CPU (only 2 cores instead of 4 but just to see) didn't work Swapped memory and tried every combination of 1, 2, and 4GB. Didn't work On the odd occasions we were able to get into the bios menu he checked fan speeds, voltages, temperatures, etc Everything seemed to be OK. come out of Bios and continue booting. Dies after a few seconds. A couple of time we actually got to the windows desktop but died at apparantly random points. The engineer ran out of things to try and had to give up. I am waiting to see what they come up with next. Apart from the (very real possibility) of multiple faulty components, the problem is identical in every respect no matter what they did, which is very strange. Possibly someone out there has seen something similar and could offer pointers ? Thanks in advance Phypps |
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new computer won't boot Tried everything HELP!
Bad M/B. Bad power supply. Bad technician - he should have left you a clear
path to resolution prior to his leaving your home or place of business. Time to elevate your complaint to a higher level. -- Regards, Richard Urban Microsoft MVP Windows Shell/User (For email, remove the obvious from my address) Quote from George Ankner: If you knew as much as you think you know, You would realize that you don't know what you thought you knew! "phypps" wrote in message ... I have a brand new computer which worked perfectly for one week then died and won't boot. It starts to flicker into life and then dies (but some fans stay on) Occasionally it does POST and seems to be on its way but then dies after a few seconds. Manufacturers sent engineer to repair. Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of case USB etc. Disconnect all peripherals except monitor and keyboard. In other words a bare bones system to systematically diagnose problem. Didn't work. Changed video card Didn't work Dismantled machine and changed motherboard. Didn't work. Changed PSU. Didn't work Swapped CPU (only 2 cores instead of 4 but just to see) didn't work Swapped memory and tried every combination of 1, 2, and 4GB. Didn't work On the odd occasions we were able to get into the bios menu he checked fan speeds, voltages, temperatures, etc Everything seemed to be OK. come out of Bios and continue booting. Dies after a few seconds. A couple of time we actually got to the windows desktop but died at apparantly random points. The engineer ran out of things to try and had to give up. I am waiting to see what they come up with next. Apart from the (very real possibility) of multiple faulty components, the problem is identical in every respect no matter what they did, which is very strange. Possibly someone out there has seen something similar and could offer pointers ? Thanks in advance Phypps |
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new computer won't boot Tried everything HELP!
Tried everything *but* the hard drive, eh?
Return the system for a refund, if possible. It may be a lemon. -- Maxwell Bluemeanie ---- "phypps" wrote in message ... Occasionally it does POST and seems to be on its way but then dies after a few seconds. Manufacturers sent engineer to repair. Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of case USB etc. Disconnect all peripherals except monitor and keyboard. In other words a bare bones system to systematically diagnose problem. Didn't work. Changed video card Didn't work Dismantled machine and changed motherboard. Didn't work. Changed PSU. Didn't work Swapped CPU (only 2 cores instead of 4 but just to see) didn't work Swapped memory and tried every combination of 1, 2, and 4GB. Didn't work |
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new computer won't boot Tried everything HELP!
Computer=new.
Computer=faulty. TAKE IT BACK for warranty repair work or replacement. -- Richard G. Harper [MVP Shell/User] * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/ * PLEASE post all messages and replies in the newsgroups * The Website - http://rgharper.mvps.org/ * HELP us help YOU ... http://www.dts-l.org/goodpost.htm "phypps" wrote in message ... I have a brand new computer which worked perfectly for one week then died and won't boot. It starts to flicker into life and then dies (but some fans stay on) Occasionally it does POST and seems to be on its way but then dies after a few seconds. Manufacturers sent engineer to repair. Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of case USB etc. Disconnect all peripherals except monitor and keyboard. In other words a bare bones system to systematically diagnose problem. Didn't work. Changed video card Didn't work Dismantled machine and changed motherboard. Didn't work. Changed PSU. Didn't work Swapped CPU (only 2 cores instead of 4 but just to see) didn't work Swapped memory and tried every combination of 1, 2, and 4GB. Didn't work On the odd occasions we were able to get into the bios menu he checked fan speeds, voltages, temperatures, etc Everything seemed to be OK. come out of Bios and continue booting. Dies after a few seconds. A couple of time we actually got to the windows desktop but died at apparantly random points. The engineer ran out of things to try and had to give up. I am waiting to see what they come up with next. Apart from the (very real possibility) of multiple faulty components, the problem is identical in every respect no matter what they did, which is very strange. Possibly someone out there has seen something similar and could offer pointers ? Thanks in advance Phypps |
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new computer won't boot Tried everything HELP!
Did you try a different power outlet, surge protector?
"phypps" wrote in message ... I have a brand new computer which worked perfectly for one week then died and won't boot. It starts to flicker into life and then dies (but some fans stay on) Occasionally it does POST and seems to be on its way but then dies after a few seconds. Manufacturers sent engineer to repair. Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of case USB etc. Disconnect all peripherals except monitor and keyboard. In other words a bare bones system to systematically diagnose problem. Didn't work. Changed video card Didn't work Dismantled machine and changed motherboard. Didn't work. Changed PSU. Didn't work Swapped CPU (only 2 cores instead of 4 but just to see) didn't work Swapped memory and tried every combination of 1, 2, and 4GB. Didn't work On the odd occasions we were able to get into the bios menu he checked fan speeds, voltages, temperatures, etc Everything seemed to be OK. come out of Bios and continue booting. Dies after a few seconds. A couple of time we actually got to the windows desktop but died at apparantly random points. The engineer ran out of things to try and had to give up. I am waiting to see what they come up with next. Apart from the (very real possibility) of multiple faulty components, the problem is identical in every respect no matter what they did, which is very strange. Possibly someone out there has seen something similar and could offer pointers ? Thanks in advance Phypps |
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new computer won't boot Tried everything HELP!
They collected it yesterday (day after first engineer called to site) and
promised to have it fixed very quickly. Can't complain about response so far so hopefully they will be true to their word. However, motherboard and PSU have been swapped out already (though replaced with identical). As they will almost certainly be replacing more (same?) components will the configuration be deemed to have changed, or as identical components will be used will the OS not know the difference? The point is that I have activated Vista and several other programs including Outlook and Office Home. Will I have a nightmare trying to reactivate ? (Even more so if the hard disk is replaced and I get back what is in effect a new machine) Phypps "Richard G. Harper" wrote in message ... Computer=new. Computer=faulty. TAKE IT BACK for warranty repair work or replacement. -- Richard G. Harper [MVP Shell/User] * NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/ * PLEASE post all messages and replies in the newsgroups * The Website - http://rgharper.mvps.org/ * HELP us help YOU ... http://www.dts-l.org/goodpost.htm "phypps" wrote in message ... I have a brand new computer which worked perfectly for one week then died and won't boot. It starts to flicker into life and then dies (but some fans stay on) Occasionally it does POST and seems to be on its way but then dies after a few seconds. Manufacturers sent engineer to repair. Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of case USB etc. Disconnect all peripherals except monitor and keyboard. In other words a bare bones system to systematically diagnose problem. Didn't work. Changed video card Didn't work Dismantled machine and changed motherboard. Didn't work. Changed PSU. Didn't work Swapped CPU (only 2 cores instead of 4 but just to see) didn't work Swapped memory and tried every combination of 1, 2, and 4GB. Didn't work On the odd occasions we were able to get into the bios menu he checked fan speeds, voltages, temperatures, etc Everything seemed to be OK. come out of Bios and continue booting. Dies after a few seconds. A couple of time we actually got to the windows desktop but died at apparantly random points. The engineer ran out of things to try and had to give up. I am waiting to see what they come up with next. Apart from the (very real possibility) of multiple faulty components, the problem is identical in every respect no matter what they did, which is very strange. Possibly someone out there has seen something similar and could offer pointers ? Thanks in advance Phypps |
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new computer won't boot Tried everything HELP!
Apparent from your post. He tried to fix things rather than first
identify a problem. Therefore he was shotgunning. He may have even made the problem exponentially more complex. Furthermore, he is not an engineer - probably a tech. Certified computer techs need not even know how electricity works to be A+ certified. Appreciate why shotgunning is so common among computer technicians. Is your problem electrical? No one can say. No numbers means insufficient information. A knowledgeable tech would have first taken numbers with a multimeter long before replacing anything. Information obtained in but minutes. Part of a solution of stepping through the problem, or as said in CSI: "follow the evidence". Meanwhile a protector or different power outlet recommendations are clearly bogus Imagine that an original problem remained when that 'engineer' replaced something with a 'defective' part or created anohter problem by swapping parts. How now does he find the defect? He could next replace the original defective part and still system looks defective. Therefore he has no idea what is defective. But that does you little good. It is their problem, 100%. You must live with the consequences. This post is simply kowledge for future events. Good luck. On May 18, 4:34 am, "phypps" wrote: They collected it yesterday (day after first engineer called to site) and promised to have it fixed very quickly. Can't complain about response so far so hopefully they will be true to their word. However, motherboard and PSU have been swapped out already (though replaced with identical). As they will almost certainly be replacing more (same?) components will the configuration be deemed to have changed, or as identical components will be used will the OS not know the difference? The point is that I have activated Vista and several other programs including Outlook and Office Home. Will I have a nightmare trying to reactivate ? (Even more so if the hard disk is replaced and I get back what is in effect a new machine) |
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new computer won't boot Tried everything HELP!
OP said it wouldn't POST without the hard drive so that rules out your
theory. All you need to POST is motherboard, PSU, RAM and graphics card. -- Cari (MS-MVP) Windows Technologies - Printing & Imaging http://www.coribright.com/windows "Max" wrote in message ... Tried everything *but* the hard drive, eh? Return the system for a refund, if possible. It may be a lemon. -- Maxwell Bluemeanie ---- "phypps" wrote in message ... Occasionally it does POST and seems to be on its way but then dies after a few seconds. Manufacturers sent engineer to repair. Removed Xi-fi card, TV tuner card, disconnected DVD drives and top of case USB etc. Disconnect all peripherals except monitor and keyboard. In other words a bare bones system to systematically diagnose problem. Didn't work. Changed video card Didn't work Dismantled machine and changed motherboard. Didn't work. Changed PSU. Didn't work Swapped CPU (only 2 cores instead of 4 but just to see) didn't work Swapped memory and tried every combination of 1, 2, and 4GB. Didn't work |