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Email and Windows Vista All issues relating to email and email software using Windows Vista. (microsoft.public.windows.vista.mail) |
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Initialize Junk filtering stops me opening Windows Mail
Duh. The directory is found under the Store Root value under the WinMail
registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows Mail directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS Mail appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
Steve,
Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows Mail directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS Mail appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
Hi Mike,
You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows Mail directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS Mail appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
Steve,
Thanks, I have now done that and still the same old error message comes up! To recap my antivirus is removed and my windows mail directory is empty, I have run WMutil again and rebooted. "Steve Cochran" wrote: Hi Mike, You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows Mail directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS Mail appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
Well, let's try this.
Go to Start | Search and paste this and hit return: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE See if WinMail will start after that. Otherwise it looks to me as if there was a bad install. Did it ever work? steve "Mike" wrote in message ... Steve, Thanks, I have now done that and still the same old error message comes up! To recap my antivirus is removed and my windows mail directory is empty, I have run WMutil again and rebooted. "Steve Cochran" wrote: Hi Mike, You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
Steve, Thanks very much for your patience with me but I am not there yet. To be honest I did not understand your instruction below! When you say 'paste the following' do you mean (the bit in brackets): ("C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE), including the quotes or just (C:\Program Files\Windows Mail\WinMail.exe) without quotes. If the later what does (OCInstallReinstallOE) mean? I did both and nothing happened - but not every combination with and without quotes. I have been using winmail for about a month and in that time have dealt with hundreds of emails - thousands if you count the junk it has cut out. I do recall a message some days ago that I needed to compress something but I was busy at the time and didn't do it. The problem came after I had deleted a load of junk mail and the contents of the recycle bin (possibly the next time I logged on). The fault message ".......,initialize junk filtering." seems to suggest there is a simple key sequence I should follow but how you to do it without being in winmail seems a problem. Is it possible to reinstall winmail from the vista disc that came with my computer? But if I do so what happens to all my mail and contacts accumulated over the last month. (I am still recovering from the transfer from outlook express to winmail!). Many thanks so far, I do appreciate all the time you have spent on this, especially as I now read that you are a volunteer and not the official MS helpline as I thought originally. Mike "Steve Cochran" wrote: Well, let's try this. Go to Start | Search and paste this and hit return: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE See if WinMail will start after that. Otherwise it looks to me as if there was a bad install. Did it ever work? steve "Mike" wrote in message ... Steve, Thanks, I have now done that and still the same old error message comes up! To recap my antivirus is removed and my windows mail directory is empty, I have run WMutil again and rebooted. "Steve Cochran" wrote: Hi Mike, You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
You will have to paste the whole line:
"C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE including the quotes. The quotes are necessary because otherwise Command Prompt would interpret the spaces in the path name as command separators. I realize this doesn't make a whole lot of sense to you, but you'd have to be familiar with DOS (the OS prior to Windows) to understand it. Gary VanderMolen "Mike" wrote in message ... Steve, Thanks very much for your patience with me but I am not there yet. To be honest I did not understand your instruction below! When you say 'paste the following' do you mean (the bit in brackets): ("C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE), including the quotes or just (C:\Program Files\Windows Mail\WinMail.exe) without quotes. If the later what does (OCInstallReinstallOE) mean? I did both and nothing happened - but not every combination with and without quotes. I have been using winmail for about a month and in that time have dealt with hundreds of emails - thousands if you count the junk it has cut out. I do recall a message some days ago that I needed to compress something but I was busy at the time and didn't do it. The problem came after I had deleted a load of junk mail and the contents of the recycle bin (possibly the next time I logged on). The fault message ".......,initialize junk filtering." seems to suggest there is a simple key sequence I should follow but how you to do it without being in winmail seems a problem. Is it possible to reinstall winmail from the vista disc that came with my computer? But if I do so what happens to all my mail and contacts accumulated over the last month. (I am still recovering from the transfer from outlook express to winmail!). Many thanks so far, I do appreciate all the time you have spent on this, especially as I now read that you are a volunteer and not the official MS helpline as I thought originally. Mike "Steve Cochran" wrote: Well, let's try this. Go to Start | Search and paste this and hit return: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE See if WinMail will start after that. Otherwise it looks to me as if there was a bad install. Did it ever work? steve "Mike" wrote in message ... Steve, Thanks, I have now done that and still the same old error message comes up! To recap my antivirus is removed and my windows mail directory is empty, I have run WMutil again and rebooted. "Steve Cochran" wrote: Hi Mike, You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
As Gary says, you need to paste the entire line I supplied with the quotes.
If that did nothing then I don't know what else you can do except maybe delete all the registry entries for WinMail. The junk filter info is in the registry and that might have been corrupted. Go to Start | Search and type regedit. Then choose continue to allow it and then read the help file. Then go to this registry key HKEY_CURRENT_USER\Software\Microsoft\Windows Mail and right click it and choose Export to back it up. Then make sure WinMail is closed and right click on the key again and choose Delete. Then try starting Winmail. steve "Mike" wrote in message ... Steve, Thanks very much for your patience with me but I am not there yet. To be honest I did not understand your instruction below! When you say 'paste the following' do you mean (the bit in brackets): ("C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE), including the quotes or just (C:\Program Files\Windows Mail\WinMail.exe) without quotes. If the later what does (OCInstallReinstallOE) mean? I did both and nothing happened - but not every combination with and without quotes. I have been using winmail for about a month and in that time have dealt with hundreds of emails - thousands if you count the junk it has cut out. I do recall a message some days ago that I needed to compress something but I was busy at the time and didn't do it. The problem came after I had deleted a load of junk mail and the contents of the recycle bin (possibly the next time I logged on). The fault message ".......,initialize junk filtering." seems to suggest there is a simple key sequence I should follow but how you to do it without being in winmail seems a problem. Is it possible to reinstall winmail from the vista disc that came with my computer? But if I do so what happens to all my mail and contacts accumulated over the last month. (I am still recovering from the transfer from outlook express to winmail!). Many thanks so far, I do appreciate all the time you have spent on this, especially as I now read that you are a volunteer and not the official MS helpline as I thought originally. Mike "Steve Cochran" wrote: Well, let's try this. Go to Start | Search and paste this and hit return: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE See if WinMail will start after that. Otherwise it looks to me as if there was a bad install. Did it ever work? steve "Mike" wrote in message ... Steve, Thanks, I have now done that and still the same old error message comes up! To recap my antivirus is removed and my windows mail directory is empty, I have run WMutil again and rebooted. "Steve Cochran" wrote: Hi Mike, You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
Gary,
Many thanks. I tried again. It sems to have stopped me opening winmail from the shortcut in the start up box. Nothing else has changed - should something have happened? When I go into programs and try to start winmail I get exactly the same message again. I appreciate your help - is there a plan G? Mike "Gary VanderMolen" wrote: You will have to paste the whole line: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE including the quotes. The quotes are necessary because otherwise Command Prompt would interpret the spaces in the path name as command separators. I realize this doesn't make a whole lot of sense to you, but you'd have to be familiar with DOS (the OS prior to Windows) to understand it. Gary VanderMolen "Mike" wrote in message ... Steve, Thanks very much for your patience with me but I am not there yet. To be honest I did not understand your instruction below! When you say 'paste the following' do you mean (the bit in brackets): ("C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE), including the quotes or just (C:\Program Files\Windows Mail\WinMail.exe) without quotes. If the later what does (OCInstallReinstallOE) mean? I did both and nothing happened - but not every combination with and without quotes. I have been using winmail for about a month and in that time have dealt with hundreds of emails - thousands if you count the junk it has cut out. I do recall a message some days ago that I needed to compress something but I was busy at the time and didn't do it. The problem came after I had deleted a load of junk mail and the contents of the recycle bin (possibly the next time I logged on). The fault message ".......,initialize junk filtering." seems to suggest there is a simple key sequence I should follow but how you to do it without being in winmail seems a problem. Is it possible to reinstall winmail from the vista disc that came with my computer? But if I do so what happens to all my mail and contacts accumulated over the last month. (I am still recovering from the transfer from outlook express to winmail!). Many thanks so far, I do appreciate all the time you have spent on this, especially as I now read that you are a volunteer and not the official MS helpline as I thought originally. Mike "Steve Cochran" wrote: Well, let's try this. Go to Start | Search and paste this and hit return: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE See if WinMail will start after that. Otherwise it looks to me as if there was a bad install. Did it ever work? steve "Mike" wrote in message ... Steve, Thanks, I have now done that and still the same old error message comes up! To recap my antivirus is removed and my windows mail directory is empty, I have run WMutil again and rebooted. "Steve Cochran" wrote: Hi Mike, You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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Initialize Junk filtering stops me opening Windows Mail
I have no further suggestions. Did you try the suggested registry key
deletion idea, posted by Steve about 90 minutes ago? Gary VanderMolen "Mike" wrote in message ... Gary, Many thanks. I tried again. It sems to have stopped me opening winmail from the shortcut in the start up box. Nothing else has changed - should something have happened? When I go into programs and try to start winmail I get exactly the same message again. I appreciate your help - is there a plan G? Mike "Gary VanderMolen" wrote: You will have to paste the whole line: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE including the quotes. The quotes are necessary because otherwise Command Prompt would interpret the spaces in the path name as command separators. I realize this doesn't make a whole lot of sense to you, but you'd have to be familiar with DOS (the OS prior to Windows) to understand it. Gary VanderMolen "Mike" wrote in message ... Steve, Thanks very much for your patience with me but I am not there yet. To be honest I did not understand your instruction below! When you say 'paste the following' do you mean (the bit in brackets): ("C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE), including the quotes or just (C:\Program Files\Windows Mail\WinMail.exe) without quotes. If the later what does (OCInstallReinstallOE) mean? I did both and nothing happened - but not every combination with and without quotes. I have been using winmail for about a month and in that time have dealt with hundreds of emails - thousands if you count the junk it has cut out. I do recall a message some days ago that I needed to compress something but I was busy at the time and didn't do it. The problem came after I had deleted a load of junk mail and the contents of the recycle bin (possibly the next time I logged on). The fault message ".......,initialize junk filtering." seems to suggest there is a simple key sequence I should follow but how you to do it without being in winmail seems a problem. Is it possible to reinstall winmail from the vista disc that came with my computer? But if I do so what happens to all my mail and contacts accumulated over the last month. (I am still recovering from the transfer from outlook express to winmail!). Many thanks so far, I do appreciate all the time you have spent on this, especially as I now read that you are a volunteer and not the official MS helpline as I thought originally. Mike "Steve Cochran" wrote: Well, let's try this. Go to Start | Search and paste this and hit return: "C:\Program Files\Windows Mail\WinMail.exe" OCInstallReinstallOE See if WinMail will start after that. Otherwise it looks to me as if there was a bad install. Did it ever work? steve "Mike" wrote in message ... Steve, Thanks, I have now done that and still the same old error message comes up! To recap my antivirus is removed and my windows mail directory is empty, I have run WMutil again and rebooted. "Steve Cochran" wrote: Hi Mike, You can ignore the reference to the registry key. Just move all the contents (everything) to another directory. Create one under Documents so you know where it is and then move everything to there so that the contents of the message store directory is completely blank. Then WinMail should start okay and you can add your accounts and then try importing the messages back from the directory to which you moved the stuff. steve "Mike" wrote in message ... Steve, Thanks. Please understand that I am out in the sticks and on my own, I do not have a great deal of computer literacy and I do not have an office full of eager computer buffs to explain PC terms I am not familiar with e.g. what is a 'WinMail registry key', etc. I have pasted the WMUtil line into my address bar and found my way to /Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now lost the plot as to what I do now. Do I go back to your post of May 22 1.55 pm and remove everything from the WindowsMail directory including all folders(5) files (15) and 'jig saw' icons (3)? Where do I move all this to ? And by the way what is a 'WinMail registry key'. Be gentle with me. Mike "Steve Cochran" wrote: Duh. The directory is found under the Store Root value under the WinMail registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows Mail (see www.oehelp.com/backup.aspx#wm ) If you load up my WMUtil program, it will also load up the path to the message store in the text box at the top which you can copy and paste into Explorer's address bar. They are hidden files and folders also. Sorry about that. G steve "Mike" wrote in message ... Steve, When you say 'go to tools' do you mean tools in Windows mail? I cannot open Windows mail - that's my problem. Is there somewhere else I should be looking? Mike "Steve Cochran" wrote: The only chance now is to wipe out the database and see if it will start then. Go to Tools | Options | Advanced | Maintenance | Store Folder to find the message store location. Then move everything under that Windows directory to another directory, so that the Windows Mail directory is completely empty. Then restart WinMail and it will open fresh with nothing in the database. You can then add your accounts and if they work correctly then you can import messages from the directory to which you moved the files back into WinMail (see www.oehelp.com/backup.aspx#wm2wm). If it still doesn't start, then post back and we can try other things. steve "Mike" wrote in message ... Gary, Thanks for your help. I completely removed Norton Antivirus and it still did not work. I also tried the WMUtil again and rebooted and still it fails to work. The only small change is that the box for MS appears momentarily before the same error message covers it up again. I am getting desperate - what's my next move? Mike "Gary VanderMolen" wrote: Windows Mail is very sensitive to interference from certain antivirus programs. Read http://www.oehelp.com/OETips.aspx#3 If you have McAfee or Norton antivirus, uninstall it. Reboot and try Windows Mail again. Once you get your email working properly, download and install a less troublesome antivirus program such as the free Avast. Whichever antivirus program you keep, be sure to disable its email scanning option. Gary VanderMolen "Mike" wrote in message ... Thanks very much Steve but it did not work. Do you have any other ideas please? Mike "Steve Cochran" wrote: Try the compact and repair buttons here (www.oehelp.com/WMUtil/) and see if they fix the issue. steve "Mike" wrote in message ... When I try to open mail I get the error message: " Windows mail could ot be started. initialize junk mail filtering. Your computer may be out of memory or your disk is full (0x80070002)" My disk is certainly not full. After that I get another error message: "Windows Mail could not be started because MSOE.DLL could not be initialized." What does this mean and what do I do to open up my mail system again? If MS going to issue an upgrade to is mail system - it seems to have so many problems and deficiencies? Thanks. Mike |
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