I posted this in the Vista General Discussion, but it prompted no replies. So
I thought I'd try it here.

I’m running Vista Home Premium with an ATI 256 MB graphics card. I have all
updates. My system is smooth and fast, and most online services work
perfectly. PC is a standalone desktop with a cable connection to the
internet, and no other network is involved.

Google Earth installs and runs OK. However, when I try to search for any
location, I see the message “streaming…� and then receive the following error
after about 30 seconds:

“Google Earth detected a network error. Please check your network connection
and try again.�

I searched Google Earth Help, as well as Microsoft support. Although there
have been one or two instances of the same error reported, no useful advice
was given. Here is what I’ve tried:

(1) Unplugged my cable modem, plugged it back in, diagnosed, repaired, and
re-set my network connection

(2) Turned off the firewall and anti-virus program

(3) Turned off the pop-up blocker and Protected Mode in IE7

(4) Enabled all Services at services.msc that seem to relate to network
functions

(5) Made sure all properties (Client for Microsoft Networks, etc.) for the
internet connection are checked

(6) Uninstalled and reinstalled Google Earth.

None of the above helped. I will add that all my Windows Features are
unchecked except Games and the XPS viewer. Also, for the last several days I
have been unable to access http://maps.google.com/, which normally comes up
very quickly.


Can anybody offer a solution to this unusual problem?

On Tue, 22 May 2007 10:33:02 -0700, Edward
wrote:

I posted this in the Vista General Discussion, but it prompted no replies. So
I thought I'd try it here.

I’m running Vista Home Premium with an ATI 256 MB graphics card. I have all
updates. My system is smooth and fast, and most online services work
perfectly. PC is a standalone desktop with a cable connection to the
internet, and no other network is involved.

Google Earth installs and runs OK. However, when I try to search for any
location, I see the message “streaming…” and then receive the following error
after about 30 seconds:

“Google Earth detected a network error. Please check your network connection
and try again.”

I searched Google Earth Help, as well as Microsoft support. Although there
have been one or two instances of the same error reported, no useful advice
was given. Here is what I’ve tried:

(1) Unplugged my cable modem, plugged it back in, diagnosed, repaired, and
re-set my network connection

(2) Turned off the firewall and anti-virus program

(3) Turned off the pop-up blocker and Protected Mode in IE7

(4) Enabled all Services at services.msc that seem to relate to network
functions

(5) Made sure all properties (Client for Microsoft Networks, etc.) for the
internet connection are checked

(6) Uninstalled and reinstalled Google Earth.

None of the above helped. I will add that all my Windows Features are
unchecked except Games and the XPS viewer. Also, for the last several days I
have been unable to access http://maps.google.com/, which normally comes up
very quickly.


Can anybody offer a solution to this unusual problem?

Edward,

Google as a whole has network problems right now. They keep claiming everything
is fixed, but customers and readers of Blogger blogs know that's not true. Your
problem may be a symptom of that.

Could you do a tracert please, and post it. It may help me more than you
(immediately) but what I learn could be useful to you (long term).
http://bloggerstatusforreal.blogspot.com/2007/05/producing-tracert-log-for-analysis.html
http://bloggerstatusforreal.blogspot...-analysis.html

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.

Chuck,

Here is the tracert you requested:


"Tracing route to www.l.google.com [209.85.165.104]

over a maximum of 30 hops:



1 5 ms 5 ms 6 ms 10.124.96.1

2 6 ms 5 ms 6 ms gig2-4.rlghncj-rtr1.nc.rr.com [24.25.1.141]

3 33 ms 6 ms 7 ms pos1-2.rlghnca-rtr2.nc.rr.com [24.25.0.90]

4 11 ms 13 ms 20 ms gig2-3-0.chrlncsa-rtr6.southeast.rr.com
[24.93.64.176]

5 28 ms 14 ms 13 ms pop1-cha-P7-0.atdn.net [66.185.138.69]

6 21 ms 15 ms 13 ms bb1-cha-P3-0.atdn.net [66.185.138.64]

7 87 ms 203 ms 206 ms bb1-atm-P6-0.atdn.net [66.185.152.182]

8 19 ms 18 ms 19 ms pop1-atm-P1-0.atdn.net [66.185.147.193]

9 17 ms 17 ms 18 ms 72.14.197.205

10 18 ms 18 ms 18 ms 66.249.95.167

11 19 ms 18 ms 19 ms 72.14.236.19

12 30 ms 19 ms 19 ms 216.239.43.142

13 18 ms 18 ms 25 ms eo-in-f104.google.com [209.85.165.104]



Trace complete."

This was performed, by the way, with Google Earth uninstalled.

Does it surprise you that I can't access Google Maps, which looks like a
straight website, unlike Google Earth?

Edward

"Chuck" wrote:

On Tue, 22 May 2007 10:33:02 -0700, Edward
wrote:

I posted this in the Vista General Discussion, but it prompted no replies. So
I thought I'd try it here.

I’m running Vista Home Premium with an ATI 256 MB graphics card. I have all
updates. My system is smooth and fast, and most online services work
perfectly. PC is a standalone desktop with a cable connection to the
internet, and no other network is involved.

Google Earth installs and runs OK. However, when I try to search for any
location, I see the message “streaming…� and then receive the following error
after about 30 seconds:

“Google Earth detected a network error. Please check your network connection
and try again.�

I searched Google Earth Help, as well as Microsoft support. Although there
have been one or two instances of the same error reported, no useful advice
was given. Here is what I’ve tried:

(1) Unplugged my cable modem, plugged it back in, diagnosed, repaired, and
re-set my network connection

(2) Turned off the firewall and anti-virus program

(3) Turned off the pop-up blocker and Protected Mode in IE7

(4) Enabled all Services at services.msc that seem to relate to network
functions

(5) Made sure all properties (Client for Microsoft Networks, etc.) for the
internet connection are checked

(6) Uninstalled and reinstalled Google Earth.

None of the above helped. I will add that all my Windows Features are
unchecked except Games and the XPS viewer. Also, for the last several days I
have been unable to access http://maps.google.com/, which normally comes up
very quickly.


Can anybody offer a solution to this unusual problem?

Edward,

Google as a whole has network problems right now. They keep claiming everything
is fixed, but customers and readers of Blogger blogs know that's not true. Your
problem may be a symptom of that.

Could you do a tracert please, and post it. It may help me more than you
(immediately) but what I learn could be useful to you (long term).
http://bloggerstatusforreal.blogspot.com/2007/05/producing-tracert-log-for-analysis.html
http://bloggerstatusforreal.blogspot...-analysis.html

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.

On Tue, 22 May 2007 13:24:00 -0700, Edward
wrote:

"Chuck" wrote:

On Tue, 22 May 2007 10:33:02 -0700, Edward
wrote:

I posted this in the Vista General Discussion, but it prompted no replies. So
I thought I'd try it here.

I’m running Vista Home Premium with an ATI 256 MB graphics card. I have all
updates. My system is smooth and fast, and most online services work
perfectly. PC is a standalone desktop with a cable connection to the
internet, and no other network is involved.

Google Earth installs and runs OK. However, when I try to search for any
location, I see the message “streaming…” and then receive the following error
after about 30 seconds:

“Google Earth detected a network error. Please check your network connection
and try again.”

I searched Google Earth Help, as well as Microsoft support. Although there
have been one or two instances of the same error reported, no useful advice
was given. Here is what I’ve tried:

(1) Unplugged my cable modem, plugged it back in, diagnosed, repaired, and
re-set my network connection

(2) Turned off the firewall and anti-virus program

(3) Turned off the pop-up blocker and Protected Mode in IE7

(4) Enabled all Services at services.msc that seem to relate to network
functions

(5) Made sure all properties (Client for Microsoft Networks, etc.) for the
internet connection are checked

(6) Uninstalled and reinstalled Google Earth.

None of the above helped. I will add that all my Windows Features are
unchecked except Games and the XPS viewer. Also, for the last several days I
have been unable to access http://maps.google.com/, which normally comes up
very quickly.


Can anybody offer a solution to this unusual problem?

Edward,

Google as a whole has network problems right now. They keep claiming everything
is fixed, but customers and readers of Blogger blogs know that's not true. Your
problem may be a symptom of that.

Could you do a tracert please, and post it. It may help me more than you
(immediately) but what I learn could be useful to you (long term).
http://bloggerstatusforreal.blogspot.com/2007/05/producing-tracert-log-for-analysis.html
http://bloggerstatusforreal.blogspot...-analysis.html

Chuck,

Here is the tracert you requested:


"Tracing route to www.l.google.com [209.85.165.104]

over a maximum of 30 hops:



1 5 ms 5 ms 6 ms 10.124.96.1

2 6 ms 5 ms 6 ms gig2-4.rlghncj-rtr1.nc.rr.com [24.25.1.141]

3 33 ms 6 ms 7 ms pos1-2.rlghnca-rtr2.nc.rr.com [24.25.0.90]

4 11 ms 13 ms 20 ms gig2-3-0.chrlncsa-rtr6.southeast.rr.com
[24.93.64.176]

5 28 ms 14 ms 13 ms pop1-cha-P7-0.atdn.net [66.185.138.69]

6 21 ms 15 ms 13 ms bb1-cha-P3-0.atdn.net [66.185.138.64]

7 87 ms 203 ms 206 ms bb1-atm-P6-0.atdn.net [66.185.152.182]

8 19 ms 18 ms 19 ms pop1-atm-P1-0.atdn.net [66.185.147.193]

9 17 ms 17 ms 18 ms 72.14.197.205

10 18 ms 18 ms 18 ms 66.249.95.167

11 19 ms 18 ms 19 ms 72.14.236.19

12 30 ms 19 ms 19 ms 216.239.43.142

13 18 ms 18 ms 25 ms eo-in-f104.google.com [209.85.165.104]



Trace complete."

This was performed, by the way, with Google Earth uninstalled.

Does it surprise you that I can't access Google Maps, which looks like a
straight website, unlike Google Earth?

Edward

Edward,

Google Maps, coming thru the browser, is going to have to the limitations of a
browser application. Google Earth is a web dependent application, and I have no
idea what protocol it uses.

I just ran Google Earth, and Google Maps. GE access their servers on 209.85/16,
same subnet as GoogleMail and I'd bet a few more applications. Google Maps and
Blogger (their popular browser based application) is on 72.14/16. They have had
problems with Blogger (and usually do) all weekend, so Google Maps being on the
same set of servers and having problems doesn't surprise me at all, no.

Care to check your MTU, using maps.google.com as a target, and let us know what
you get? I'm working on an MTU problem that involves Blogger.
http://nitecruzr.blogspot.com/2005/06/internet-connectivity-problems-caused.html
http://nitecruzr.blogspot.com/2005/0...ms-caused.html

--
Cheers,
Chuck, MS-MVP [Windows - Networking]
http://nitecruzr.blogspot.com/
Paranoia is not a problem, when it's a normal response from experience.
My email is AT DOT
actual address pchuck mvps org.