Hi Poppy,

I am having the same problem and it is very frustrating, I have an HP
printer and HP blames Microsoft, I contacted Microsoft but they said I have
to either pay the fee for them to tell me what's wrong or I can go to my
computer manufacturer and ask them for help, either way there is NO help
anywhere, no one seems to know how to fix this..I have spent almost 2 hours
looking for an answer in the Windows Vista Community postings but no one has
posted how to fix this problem..sorry I'm just extremely frustrated.

"Poppy" wrote:

I've been struggling with this for some time now.

The computer is a Toshiba laptop with Vista Home Premium. It prints to the
USB connected Brother printer with no problem from Word, Excel, Firefox, etc.
However, it is unable to print HTML documents from either IE7 or Outlook
(plain text emails in Outlook do print fine)

There is no response when I select "Print" in IE7. No error, no document
spooled to the printer. This is consistent no matter which printer I select
as the default printer. When I select "Print Preview", the print preview
window opens, but no document is displayed.

I have:
- installed an updated, Vista compatible driver for the primary printer
- installed all available updates for IE
- changed Outlook to display messages as plain text - which is a work-around
only
- disabled UAC
- disabled "Protected Mode" in IE
- Run IE as administrator

So far, nothing has fixed the problem. Has anyone else encountered this? I'm
seeing a lot of printing problems with Vista, but very few that don't spool a
document or display an error.