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Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing)

HP All-in-one printers disappearing when there are changes in the network status



 
 
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  #21 (permalink)  
Old July 6th 07, 03:52 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
cybergoobr
external usenet poster
 
Posts: 7
Default HP All-in-one printers disappearing when there are changes in

It worked for me....thanks Rob!!!

"mlai" wrote:

Been there. Done that. No help.

"Rob Baxmann" wrote in message
...
Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to
the printer). I would get a Vista error saying that the HP Network
Printer Services has stopped responding and then after this happens, I
have a very good chance that the C6180 printer and fax will disappear
from my list of printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......



  #22 (permalink)  
Old July 11th 07, 12:06 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Bobski
external usenet poster
 
Posts: 6
Default HP All-in-one printers disappearing when there are changes in

Bobski here- I am having same problem with Vista and HP all in one 3310-
loaded four times, lasts a few days and dissapears. just with vista, not XP
Pro. what to do?

"Kathi Johnston" wrote:

Alan: thanks for responding. I know at this time the HP 7410 is not missing
in the registry key you specified. It may go away when I lose the printer,
but I just reinstalled the drivers for umteenth time yesterday.

No I am going across the network to print. (I think that is what you mean),
I am not printing to the HP 7410 printer located ON another computer.

Not sure what you mean by inbox drivers.

What happens is I go to print, the printer is gone in my list of choices to
print to. I go through control panels to see if the printer is there. It's
not of course. When I go to reinstall the drivers, the HP software gives me
the option to either uninstall or add features. I have to uninstall before I
can then RE install the drivers.

I know it's not a network issue (then again I had a lot of trouble going
through Norton Anti Virus to get my XP machines and Vista Machine to talk and
share), because when I do reinstall the drivers the printer is immediately
detected

Thanks Alan!
Kathi




"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi




  #23 (permalink)  
Old July 11th 07, 12:14 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Bobski
external usenet poster
 
Posts: 6
Default HP All-in-one printers disappearing when there are changes in

anyone come up with a fix yet, my hp all in one 3310 has been lost three or
four times

"cybergoobr" wrote:

It worked for me....thanks Rob!!!

"mlai" wrote:

Been there. Done that. No help.

"Rob Baxmann" wrote in message
...
Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to
the printer). I would get a Vista error saying that the HP Network
Printer Services has stopped responding and then after this happens, I
have a very good chance that the C6180 printer and fax will disappear
from my list of printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......



  #24 (permalink)  
Old July 11th 07, 12:14 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Bobski
external usenet poster
 
Posts: 6
Default HP All-in-one printers disappearing when there are changes in



"cybergoobr" wrote:

It worked for me....thanks Rob!!!

"mlai" wrote:

Been there. Done that. No help.

"Rob Baxmann" wrote in message
...
Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to
the printer). I would get a Vista error saying that the HP Network
Printer Services has stopped responding and then after this happens, I
have a very good chance that the C6180 printer and fax will disappear
from my list of printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......



  #25 (permalink)  
Old July 15th 07, 04:28 PM posted to microsoft.public.windows.vista.networking_sharing
Greg Webb
external usenet poster
 
Posts: 1
Default HP all in one printer problem

I get hte same run around fron hp, i have to re-install my printer software at least once a week. This is really getting to be a pain in the u know what. I am running Vista 32 home premium and it used to work just fine on XP. I also have 4 other pc's using vista and all machine encounter he same error with the printer. If someone has heard of a fix i sure would like to know.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
  #26 (permalink)  
Old July 19th 07, 02:52 AM posted to microsoft.public.windows.vista.networking_sharing
redcattoo
external usenet poster
 
Posts: 6
Default HP all in one printer problem

I just want to add that this too frustrates me ... everytime Vista seems to
perform an automatic upgrade all my network printers dissapper and I have to
reinstall, but of course I don't notice until I really want to print.

If anyone has found a solution (which I presume is currently a Vista
problem) please let me know. I am tired of my printer being gone everytime I
need it.



"Greg Webb" wrote:

I get hte same run around fron hp, i have to re-install my printer software at least once a week. This is really getting to be a pain in the u know what. I am running Vista 32 home premium and it used to work just fine on XP. I also have 4 other pc's using vista and all machine encounter he same error with the printer. If someone has heard of a fix i sure would like to know.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

  #27 (permalink)  
Old July 19th 07, 02:58 AM posted to microsoft.public.windows.vista.networking_sharing
redcattoo
external usenet poster
 
Posts: 6
Default HP all in one printer problem

I am becoming very frustrated by what seems to be the same issue everyone is
discussing printers dissappearing (usually when Vista does an automatic
upgrade it seems). Of course it always occurs when I most need the printer
and therefore I have to go throught the lengthy install for my wireless HP
printer. Has anyone found a solution (to what I presume is a vista issue)?



"Greg Webb" wrote:

I get hte same run around fron hp, i have to re-install my printer software at least once a week. This is really getting to be a pain in the u know what. I am running Vista 32 home premium and it used to work just fine on XP. I also have 4 other pc's using vista and all machine encounter he same error with the printer. If someone has heard of a fix i sure would like to know.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

  #28 (permalink)  
Old July 20th 07, 10:14 AM posted to microsoft.public.windows.vista.networking_sharing
MikeWilson
external usenet poster
 
Posts: 1
Default HP All-in-one printers disappearing when there are changes in the network status


Just a suggestion/idea...how many have UAC enabled? Have you tried
turning UAC off, then reinstalling the photosmart drivers?

Good luck,
Mike


--
MikeWilson
  #29 (permalink)  
Old July 20th 07, 05:50 PM posted to microsoft.public.windows.vista.networking_sharing
redcattoo
external usenet poster
 
Posts: 6
Default HP All-in-one printers disappearing when there are changes in

I am only average with moving around computers (significantly better than my
parents though) ... what is UAC enabled mean? How would I know if it is UAC
enabled? How/why would turning it off eliminate the printers dissappearing
each time my system seems to upgrade itself?

"MikeWilson" wrote:


Just a suggestion/idea...how many have UAC enabled? Have you tried
turning UAC off, then reinstalling the photosmart drivers?

Good luck,
Mike


--
MikeWilson

  #30 (permalink)  
Old July 27th 07, 12:45 PM posted to microsoft.public.windows.vista.networking_sharing
MikeWilson[_2_]
external usenet poster
 
Posts: 1
Default HP All-in-one printers disappearing when there are changes in the network status


Hello, some folks over at the HP ITRC forums have found the definitive
fix, setting the HP CUE DeviceDiscovery Service to disabled.

Here's the link to those articles. Check at the bottom of the thread
for the instructions, and

Good luck,
Mike

'IT Resource Center forums - HP C6180 Problems'
(http://forums1.itrc.hp.com/service/f...77465+28353475)


--
MikeWilson
 




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