HP All-in-one printers disappearing when there are changes in
 

Thanks Mike ... that link appears to have some positive news ... I have
disabled the HP CUE DeviceDiscovery Service and hope this helps my HP C7180.
Its been a couple of days and my printer hasn't disappeared yet.

"MikeWilson" wrote:


Hello, some folks over at the HP ITRC forums have found the definitive
fix, setting the HP CUE DeviceDiscovery Service to disabled.

Here's the link to those articles. Check at the bottom of the thread
for the instructions, and

Good luck,
Mike

'IT Resource Center forums - HP C6180 Problems'
(http://forums1.itrc.hp.com/service/f...77465+28353475)


--
MikeWilson

HP All-in-one printers disappearing when there arechanges in the network status
 

This is a know problem. The blame is 50%. Part of it is the bugs in the new MS Vista stack. Part is on the HP service crashing when the driver fails and triggering HP CUE Device discovery to delete the printer. HP is working on a patch. If somebody volunteers a share I can send the updated DLLs.


EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

HP All-in-one printers disappearing when there are changes in the network status
 

This is a know problem. The blame is 50% HP 50% MS. Part of it is the
bugs in the new MS Vista TCP/IP stack; make sure you have the latest
drivers for your network adapter. The other part is on the HP service
crashing when the driver fails and triggering HP CUE Device discovery
to delete the printer. HP is working on a patch. If somebody volunteers
a share I can send the updated DLLs.


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HP All-in-one printers disappearing when there are changes in
 

Hi Rob,

I'd love to try this. How do I find the computer management services? Do I
need to completely uninstall and reinstall the HP software (about an hour)?
Or is it somewhere I can access now?

Thanks!
-Lynn

"Rob Baxmann" wrote:

Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

HP All-in-one printers disappearing when there are changes in the network status
 

I did have the same annoying problems with my HP printer especially
getting the scanner function. I did receive various responses from HP
but one actually worked and although the printer/network sleeps it
always is recognized and functions. The drivers and software on the
install disks sold with these printers only function up thru XP but not
Vista. Here is the link to get Vista version download for HP.

http://h10025.www1.hp.com/ewfrf/wc/s...2093&lang=e n

Sorry the addr is so long it wouldn't insert the full url as a link so
just copy and paste the full addr for the full function software for
Vista. Hope it resolves other's problem too.


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HP All-in-one printers disappearing when there are changes in the network status
 

I did have the same annoying problems with my HP printer especially
getting the scanner function. I did receive various responses from HP
but one actually worked and although the printer/network sleeps it
always is recognized and functions. The drivers and software on the
install disks sold with these printers only function up thru XP but not
Vista. Here is the link to get Vista version download for HP.

http://h10025.www1.hp.com/ewfrf/wc/s...2093&lang=e n

Sorry the addr is so long it wouldn't insert the full url as a link so
just copy and paste the full addr for the full function software for
Vista. Hope it resolves other's problem too.


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HP All-in-one printers disappearing when there are changes in the network status
 

I kept having disappearing printer problems even after downloading and
installing the Vista drivers, etc. The only thing that sort of solved
the problem, while replacing it with a different annoyance, was
directly connecting my HP6150 to my Vista computer via USB cable. Note
that I still have the printer connected to the network via wireless
router, so this Vista computer is connected in two ways to the printer,
via USB and via the router/ethernet cable. (Is that legal?!)

Now instead of disappearing printers in my printers folder, I have one
or two extra copies of the printer. (If I get rid of one, it just
reinstalls itself. So I leave them all alone.) I just make sure the
one I have marked as the default printer stays marked as the default
printer, and that my preferred settings are designated there (such as
default print quality, etc.).

I don't know if this will help in other people's situation, if there is
more than one Vista computer attached to the network and using that
printer. I happen to have only an XP laptop attached to the network,
(besides the Vista computer that's now linked to the printer in two
ways). So I'm not sure if someone else would find the printer still
disappearing on a Vista computer that's not connected by usb to the
printer but is on the network.

With the problems this HP product has caused me, I'm quite unlikely to
ever purchase an HP again.

Mike E


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HP All-in-one printers disappearing when there are changes in
 

FYI: For anyone reading this string ... as it is growing long ... Mike
Wilson's link to directions to disable the HP CUE Device discovery has worked
for me (until HP finds a patch) ... since following the directions at Mike's
provided link I have not lost my printer again :) which is very much welcomed!

"just4partner" wrote:


This is a know problem. The blame is 50% HP 50% MS. Part of it is the
bugs in the new MS Vista TCP/IP stack; make sure you have the latest
drivers for your network adapter. The other part is on the HP service
crashing when the driver fails and triggering HP CUE Device discovery
to delete the printer. HP is working on a patch. If somebody volunteers
a share I can send the updated DLLs.


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HP All-in-one printers disappearing when there are changes in
 

Are you a professionnal computer analyst or an amateur ? this is exactly the
same problem I have with my Printer C5180, and that a lot persons have with
different brand of printers. You steared me toward a spooler crash which is
not the problem. The most plausible cause is network problem described in
this thread. Some people suggested disabling HP CUE DeviceDiscovery will this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

HP All-in-one printers disappearing when there are changes in the
 

According to this very long thread, disabling de HP CUE DeviceDiscovery seems
to be a temporary solution (REDCATTOO has kept is printers for almost a
month).
The guys from MSFT Alan Morris and Ken Zhao seem to be as useless as HP
Support ! They keep asking questions instead of providing solutions. At least
we have a forum so share our experiences. Thanks to everybody, will keep you
informed if it works for me.

"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......