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HP All-in-one printers disappearing when there are changes in the network status
Hi,
Just wondering if anybody has seen this problem. HP claims that they have not seen this problem (despite I have reported it before...) I have a Photosmart C6180 installed on my network. Under XP, everything seems to work fine. However, on my Vista x64 machines, the printer and fax seems to disappear when there are changes in the network status (for example, resuming from suspend, and disabling and r-enabling the network interfaces, even when the interfaces being changed does not connect to the printer). I would get a Vista error saying that the HP Network Printer Services has stopped responding and then after this happens, I have a very good chance that the C6180 printer and fax will disappear from my list of printers on the machine. When this happens, the only way is to run the HP software (which I downloaded from the web for Vista x64) and add a new printer from there. Has anyone seen this before? Is there a fix? Many thanks. PS. Called local HP and their tech support gave me the stupid response of "We don't know. Maybe don't suspend your computer?". I have a laptop running the software, idiot...... |