HP All-in-one printers disappearing when there are changes in
 

Yes, the people that I suggested disable this HP software have had success.
The funny thing is you never stated this software was installed You just
said some other HP software was failing.

No, I am not a software analyst, whatever gave you that impression? I just
like to help people with print related issues

Sorry I don't know all the software that you installed on your machine with
the printer since I completely avoid vendor drivers since they can cause
problems.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"guydel" wrote in message
...
Are you a professionnal computer analyst or an amateur ? this is exactly
the
same problem I have with my Printer C5180, and that a lot persons have
with
different brand of printers. You steared me toward a spooler crash which
is
not the problem. The most plausible cause is network problem described in
this thread. Some people suggested disabling HP CUE DeviceDiscovery will
this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

HP All-in-one printers disappearing when there are changes in
 

What does [MSFT] stand for after your name, and Window Printing Team under,
if your not working for Microsoft ?
Sorry if your just a poor customer like me trying to fix Microsoft software !
You must admit that it can be very frustrating; imagine if it was your car
and your always at the garage!

"Alan Morris [MSFT]" wrote:

Yes, the people that I suggested disable this HP software have had success.
The funny thing is you never stated this software was installed You just
said some other HP software was failing.

No, I am not a software analyst, whatever gave you that impression? I just
like to help people with print related issues

Sorry I don't know all the software that you installed on your machine with
the printer since I completely avoid vendor drivers since they can cause
problems.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"guydel" wrote in message
...
Are you a professionnal computer analyst or an amateur ? this is exactly
the
same problem I have with my Printer C5180, and that a lot persons have
with
different brand of printers. You steared me toward a spooler crash which
is
not the problem. The most plausible cause is network problem described in
this thread. Some people suggested disabling HP CUE DeviceDiscovery will
this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

HP All-in-one printers disappearing when there are changes in
 

Thank you Mr Wilson, your fix seems to work; still getting HP Network
DeviceSupport shutting down most every time it comes out of sleep mode, but
I'm keeping the printer. So the initial problem with Vista is not solved but
workable with your fix. If I may could I ask you if you know of any
consequence to shutting down this service? it must serve a purpose !

Thank you again yours truly Guy Delorme

"MikeWilson" wrote:


Hello, some folks over at the HP ITRC forums have found the definitive
fix, setting the HP CUE DeviceDiscovery Service to disabled.

Here's the link to those articles. Check at the bottom of the thread
for the instructions, and

Good luck,
Mike

'IT Resource Center forums - HP C6180 Problems'
(http://forums1.itrc.hp.com/service/f...77465+28353475)


--
MikeWilson

HP All-in-one printers disappearing when there are changes in
 

Yes I work for Microsoft but I am not a support person, I just like to keep
in contact with the print customers.

So is that HP CUE software installed on your machine? Did you disable it?

If the software in not installed, did you uninstall the driver?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"guydel" wrote in message
...
What does [MSFT] stand for after your name, and Window Printing Team
under,
if your not working for Microsoft ?
Sorry if your just a poor customer like me trying to fix Microsoft
software !
You must admit that it can be very frustrating; imagine if it was your car
and your always at the garage!

"Alan Morris [MSFT]" wrote:

Yes, the people that I suggested disable this HP software have had
success.
The funny thing is you never stated this software was installed You just
said some other HP software was failing.

No, I am not a software analyst, whatever gave you that impression? I
just
like to help people with print related issues

Sorry I don't know all the software that you installed on your machine
with
the printer since I completely avoid vendor drivers since they can cause
problems.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"guydel" wrote in message
...
Are you a professionnal computer analyst or an amateur ? this is
exactly
the
same problem I have with my Printer C5180, and that a lot persons have
with
different brand of printers. You steared me toward a spooler crash
which
is
not the problem. The most plausible cause is network problem described
in
this thread. Some people suggested disabling HP CUE DeviceDiscovery
will
this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the
printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has
software
that detects printers who knows what they might do if the printer is
no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed
them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

HP All-in-one printers disappearing when there are changes in the
 

there is an official patch to the disappearing printers. It seems HP read the
numerous post because I can't find the HP CUE DeviceDiscovery service after
installing the pacth. GO to HP support download
http://h10025.www1.hp.com/ewfrf/wc/s...2093&lang= en
same patch for C5180 C6180 and more probably

"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

HP All-in-one printers disappearing when there are changes in the network status
 

Hi,
As u said.
This is a know problem. The blame is 50% HP 50% MS. Part of it is
the
bugs in the new MS Vista TCP/IP stack; make sure you have the latest
drivers for your network adapter. The other part is on the HP
service
crashing when the driver fails and triggering HP CUE Device
discovery
to delete the printer. HP is working on a patch. If somebody
volunteers
a share I can send the updated DLLs.

I would like to see those DLL files so that i can do some research on
this issue.

Thanks,

Jasdev(binaryboyz)


--
binaryboyz
------------------------------------------------------------------------
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View this thread: http://forums.techarena.in/showthread.php?t=764882

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HP All-in-one printers disappearing when there are changes in
 

I have just installed a HP 6310 about a week ago and am encountering the
same problem. I reinstalled the software then disabled HP CUE Device
discovery (I also tried the fix provided by HP
"CIT223969-HPCOM-Baloo32-v4(2).exe" but when I ran it, it said I didn't have
any applicable HP devices - perhaps because I ran it after disabling the HP
CUE...)

I will see if this suggestion works. I am debating returning the 6310 and
maybe trying something with network capabilities from Canon. I am a little
surprised with both MS and HP that a problem such as this (this thread
started five months ago) doesn't seem to have an official fix!



"binaryboyz" wrote:


Hi,
As u said.
This is a know problem. The blame is 50% HP 50% MS. Part of it is
the
bugs in the new MS Vista TCP/IP stack; make sure you have the latest
drivers for your network adapter. The other part is on the HP
service
crashing when the driver fails and triggering HP CUE Device
discovery
to delete the printer. HP is working on a patch. If somebody
volunteers
a share I can send the updated DLLs.

I would like to see those DLL files so that i can do some research on
this issue.

Thanks,

Jasdev(binaryboyz)


--
binaryboyz
------------------------------------------------------------------------
binaryboyz's Profile: http://forums.techarena.in/member.php?userid=33381
View this thread: http://forums.techarena.in/showthread.php?t=764882

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HP All-in-one printers disappearing when there are changes in
 

I have an HP 6310 on my SOHO network and access it from two computers running
Vista 64. One is a laptop and the other a workstation. I have been fighting
this for months.

I have hounded HP and they number of incidents sent to MS probably goes over
100. I agree that it is very difficult to understand why both of these
companies just ignore this. Don't they care?

Anyway, any future small items such as scanner or printer that I buy WILL
NOT BE HP. This driver issues is not new to HP. I had two HP scanners that
I had to discard simply because HP would not update the drivers as the OSes
changed. My HP Color Laserjet seams to have good drivers and support.

I have had exceptionally good experience with the Epson scanner and photo
printer. They are on USB and not Ethernet but they work perfectly all the
time and NO driver isses and that includes Vist 64.

I am thinking of filing a complaint with the Federal Trade Commission about
these HP products not being suitable to etheir intended use. ALL complaints
are susposed to be answered.

The more who do that the more effect it will have.

"John H" wrote:

I have just installed a HP 6310 about a week ago and am encountering the
same problem. I reinstalled the software then disabled HP CUE Device
discovery (I also tried the fix provided by HP
"CIT223969-HPCOM-Baloo32-v4(2).exe" but when I ran it, it said I didn't have
any applicable HP devices - perhaps because I ran it after disabling the HP
CUE...)

I will see if this suggestion works. I am debating returning the 6310 and
maybe trying something with network capabilities from Canon. I am a little
surprised with both MS and HP that a problem such as this (this thread
started five months ago) doesn't seem to have an official fix!



"binaryboyz" wrote:


Hi,
As u said.
This is a know problem. The blame is 50% HP 50% MS. Part of it is
the
bugs in the new MS Vista TCP/IP stack; make sure you have the latest
drivers for your network adapter. The other part is on the HP
service
crashing when the driver fails and triggering HP CUE Device
discovery
to delete the printer. HP is working on a patch. If somebody
volunteers
a share I can send the updated DLLs.

I would like to see those DLL files so that i can do some research on
this issue.

Thanks,

Jasdev(binaryboyz)


--
binaryboyz
------------------------------------------------------------------------
binaryboyz's Profile: http://forums.techarena.in/member.php?userid=33381
View this thread: http://forums.techarena.in/showthread.php?t=764882

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HP All-in-one printers disappearing when there are changes in
 

I mentioned that I was having problems with my 6310 and that I would post
again if my problem was resolved. I am glad I didn't post too soon! I also
am unable to accurately express my frustration with HP and with MS. It was a
huge mistake to purchase Vista instead of XP for my new computer. The fact
that I had a perfectly good HP PSC 750 which HP wouldn't support in Vista
should have been a clue for me, but nooooooo - I had to go out and purchase a
new HP printer which doesn't work with Vista.

HP support were very polite and suggested numerous things, most of which
didn't work. The only thing that seemed to work was to turn off the "CUE"
service as I mentioned in my previous post. That resulted in a working
(networked) printer, but left me with regular error messages which were
bothersome, but the printer worked. Now, today, although my printer shows
"ready" as a network device nothing prints. I have been working on it for
about two hours, including rebooting the computer, which curiously didn't
clear the print cue. I have just tried shutting off the Windows Print
Spooler service and turning it back on and then rebooting. For some reason,
I now have a working printer. Temporarily.

The joke is that this 2+ hour effort was merely to print address labels for
Xmas cards. This kind of time savings I don't need.

Sadly, the only folks reading this will have likely already purchased an HP
printer. If not, don't! If you can return yours, like I should have done, I
recommend you do so. Both HP and MS have known about this problem for at
least 6 months. I don't accept that they can't fix it, they are likely just
too embroiled in a ****ing match over who should be responsible.

"jgrobert" wrote:

I have an HP 6310 on my SOHO network and access it from two computers running
Vista 64. One is a laptop and the other a workstation. I have been fighting
this for months.

I have hounded HP and they number of incidents sent to MS probably goes over
100. I agree that it is very difficult to understand why both of these
companies just ignore this. Don't they care?

Anyway, any future small items such as scanner or printer that I buy WILL
NOT BE HP. This driver issues is not new to HP. I had two HP scanners that
I had to discard simply because HP would not update the drivers as the OSes
changed. My HP Color Laserjet seams to have good drivers and support.

I have had exceptionally good experience with the Epson scanner and photo
printer. They are on USB and not Ethernet but they work perfectly all the
time and NO driver isses and that includes Vist 64.

I am thinking of filing a complaint with the Federal Trade Commission about
these HP products not being suitable to etheir intended use. ALL complaints
are susposed to be answered.

The more who do that the more effect it will have.

"John H" wrote:

I have just installed a HP 6310 about a week ago and am encountering the
same problem. I reinstalled the software then disabled HP CUE Device
discovery (I also tried the fix provided by HP
"CIT223969-HPCOM-Baloo32-v4(2).exe" but when I ran it, it said I didn't have
any applicable HP devices - perhaps because I ran it after disabling the HP
CUE...)

I will see if this suggestion works. I am debating returning the 6310 and
maybe trying something with network capabilities from Canon. I am a little
surprised with both MS and HP that a problem such as this (this thread
started five months ago) doesn't seem to have an official fix!



"binaryboyz" wrote:


Hi,
As u said.
This is a know problem. The blame is 50% HP 50% MS. Part of it is
the
bugs in the new MS Vista TCP/IP stack; make sure you have the latest
drivers for your network adapter. The other part is on the HP
service
crashing when the driver fails and triggering HP CUE Device
discovery
to delete the printer. HP is working on a patch. If somebody
volunteers
a share I can send the updated DLLs.

I would like to see those DLL files so that i can do some research on
this issue.

Thanks,

Jasdev(binaryboyz)


--
binaryboyz
------------------------------------------------------------------------
binaryboyz's Profile: http://forums.techarena.in/member.php?userid=33381
View this thread: http://forums.techarena.in/showthread.php?t=764882

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HP All-in-one printers disappearing when there are changes in
 

I have the same issue described on this thread, with my networked HP
Photosmart 3210. OS is Vista Home Premium with all of both MS and HP updates
as well as the HP CIT223969 "Critical update to prevent unexpected printer
uninstall".

the HP support suggested me to disable both UAC and the Antivirus, you may
imagine how my reply was. I think HP produces high quality hardware, but
software should really improve: actually, I got the svchost.exe_HPSLPSVC
crash each time my notebook resumes or the assigned IP changes.

not to mention the scanner part of the HP 3210 is not present on Windows
Vista Scanner applet.

matro

"John H" ha scritto nel messaggio
...
I mentioned that I was having problems with my 6310 and that I would post
again if my problem was resolved. I am glad I didn't post too soon! I
also
am unable to accurately express my frustration with HP and with MS. It
was a
huge mistake to purchase Vista instead of XP for my new computer. The
fact
that I had a perfectly good HP PSC 750 which HP wouldn't support in Vista
should have been a clue for me, but nooooooo - I had to go out and
purchase a
new HP printer which doesn't work with Vista.

HP support were very polite and suggested numerous things, most of which
didn't work. The only thing that seemed to work was to turn off the "CUE"
service as I mentioned in my previous post. That resulted in a working
(networked) printer, but left me with regular error messages which were
bothersome, but the printer worked. Now, today, although my printer shows
"ready" as a network device nothing prints. I have been working on it for
about two hours, including rebooting the computer, which curiously didn't
clear the print cue. I have just tried shutting off the Windows Print
Spooler service and turning it back on and then rebooting. For some
reason,
I now have a working printer. Temporarily.

The joke is that this 2+ hour effort was merely to print address labels
for
Xmas cards. This kind of time savings I don't need.

Sadly, the only folks reading this will have likely already purchased an
HP
printer. If not, don't! If you can return yours, like I should have
done, I
recommend you do so. Both HP and MS have known about this problem for at
least 6 months. I don't accept that they can't fix it, they are likely
just
too embroiled in a ****ing match over who should be responsible.