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Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing)

HP All-in-one printers disappearing when there are changes in the network status



 
 
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  #61 (permalink)  
Old August 8th 08, 02:17 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Dr. George
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Posts: 12
Default HP All-in-one printers disappearing when there are changes in

I have an HP Photosmart C6180 that has re-installed 11 times now. It happens
when my system automatically goes to sleep. The drivers re-install
automatically; but the installation changes the configuration on my PC such
that I must re-specify the proper scanner, etc. for my PC. HP has an update
file that prevents disappearance of network printing software. I cannot get
it to install. During the installation process, I get a message that says
there is no supported software on my PC for that update. I don't understand
it all!

"DJT" wrote:

I have a similar problem.
Nearly every time I turn on my HP PSC 1610 the printer disappears form
printers list in control panel.
Vista attempts to load drivers and often hangs half way thru and I
have to remove the USB cable and replace for the driver installation
to complete.

I have not found a solution so if you do please post answer

DJT

On Mon, 21 Apr 2008 10:14:00 -0700, Jocko7
wrote:

I've been fighting this problem ever since Vista arrived. (A black day). HP
tech spent many hours in live support, and finally sent me an uninstall link
and a reinstall link, which amazingly got the HP6180C working. BUT, the next
time I plugged in the laptop, I watched the drivers disappear from the
control panel, and Vista announced that it had found new software. THe
reinstall was only partial, so nothing worked, but when I unplugged the
printer from the laptop, and replugged it , the "found" message reappeared,
and all the drivers were installed, and the printer worked. Happens every
time. Not a complete answer, but maybe it works.

"Bssgrl" wrote:

I have tried everything possible to get my HP PSC 500 to work with Vista, I
had no problems with XP. The driver is there, but it presents an error when I
go to print. I have contacted HP and they tell me because my machine, which
is in perfect working condition, is 5 yrs old it will not work with Vista. I
find this totally unacceptable and would like to find a solution to this
other than spending more money unneccessarily to get a 2nd printer that I
don't want or have room for
Any real suggestions out there?

--
VISTA IS EVIL


"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......




  #62 (permalink)  
Old August 8th 08, 09:52 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
huwyngr
external usenet poster
 
Posts: 805
Default HP All-in-one printers disappearing when there are changes in

I can't reach the HP Website at the moment -- we've just had a storm
and I think the cable got wet g

However go to

http://welcome.hp.com/country/us/en/...isplay=drivers

and enter your model name Photosmart etc and then on the next page
enter VISTA (I presume) and look down the list of drivers and fixes for
one that is worded to stop repeated installations.

Ah -- got the

Critical update to prevent unexpected printer uninstall

Download that and install it. I suggest you SAVE the file when you
download it in a location you can get to and then right mouse click on
it and select Run as Administrator to install it.

Hope that fixes it

You might want to download and install:

Critical update for memory card file transfers on networked products
with Microsoft Vista

HP Printing Diagnostic Utility

Please let us know how you get on.

  #63 (permalink)  
Old December 5th 08, 10:40 AM posted to microsoft.public.windows.vista.networking_sharing
thegeek
external usenet poster
 
Posts: 1
Default HP All-in-one printers disappearing when there are changes in the network status


@DJT , try configuring the port of the all-in-one and in the place where
you refer to the IP address of the all-in-one, try referring to the host
name instead.


--
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  #64 (permalink)  
Old December 10th 09, 05:46 AM posted to microsoft.public.windows.vista.networking_sharing
jswynd
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Posts: 2
Default HP All-in-one printers disappearing when there are changes in the network status


I have had the same problem with A Dell Latitude E6500 running Vista and
an HP 6310 All in one, having to re-install the printer software again
and again.
I've tried all the solutions suggested here and nothing keeps the
printer from disappearing. Nothing works, of course-neither HPs' nor
Microsofts' fault...I'm basically screwed until I can afford a new
printer, and it sure as hell won't be an HP.


--
jswynd
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  #65 (permalink)  
Old December 10th 09, 05:46 AM posted to microsoft.public.windows.vista.networking_sharing
jswynd
external usenet poster
 
Posts: 2
Default HP All-in-one printers disappearing when there are changes in the network status


I have had the same problem with A Dell Latitude E6500 running Vista and
an HP 6310 All in one, having to re-install the printer software again
and again.
I've tried all the solutions suggested here and nothing keeps the
printer from disappearing. Nothing works, of course-neither HPs' nor
Microsofts' fault...I'm basically screwed until I can afford a new
printer, and it sure as hell won't be an HP.


--
jswynd
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  #66 (permalink)  
Old April 24th 14, 05:59 PM posted to microsoft.public.windows.vista.networking_sharing
[email protected]
external usenet poster
 
Posts: 1
Default HP All-in-one printers disappearing when there are changes in thenetwork status

On Wednesday, 13 June 2007 02:33:13 UTC+1, mlai wrote:
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......


I'm having exactly the same problem with my HP Phogtosmart C6180. It has disappeared from my Win 7 Pro(64-bit) system - Not for the first time - but keep having the error message during installation: Installer cannot access HKEY_LOCAL_MACHINE/SYSTEM. At this point I can Retry or Cancel. Unfortunately Retry doesn't achieve anything and the only option I'm left with is to Cancel, which terminates the installation.AAARRRGGGHHH!!!

 




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