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Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing)

HP All-in-one printers disappearing when there are changes in the network status



 
 
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  #1 (permalink)  
Old June 13th 07, 01:33 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......


  #2 (permalink)  
Old June 13th 07, 07:47 AM posted to microsoft.public.windows.vista.networking_sharing
Ken Zhao [MSFT]
external usenet poster
 
Posts: 247
Default HP All-in-one printers disappearing when there are changes in the network status

Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP, everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|

  #3 (permalink)  
Old June 13th 07, 07:53 AM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

1. HP Photosmart C6180 is attached to the LAN via ethernet. There is a XP
machine (laptop) on the LAN which has the HP software for XP installed and
that has not experienced the error or disappearance of the C6180 printer and
fax when network status changes.

2. Only one HP printer on my machine. However, there is a fax server
(SBS2003) on the network and that does not suffer from such problem. Then
again, it doesn't need so much software to make it work in the first place.

3. I have only tried it on Vista x64 machines. I will try on a Vista x86
laptop next.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.




--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that
they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP, everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list
of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response
of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|

  #4 (permalink)  
Old June 13th 07, 12:51 PM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

OK. Just tested on a laptop with Vista x86 Business. It also happens on
that machine. HP Network Printing Service will fail which causes the Host
Process service (or something like that) to fail, which in one case also
caused the HP Digital Image Monitor to fail.

So yes, it happens on both x64 and x86.

"mlai" wrote in message
...
1. HP Photosmart C6180 is attached to the LAN via ethernet. There is a
XP machine (laptop) on the LAN which has the HP software for XP installed
and that has not experienced the error or disappearance of the C6180
printer and fax when network status changes.

2. Only one HP printer on my machine. However, there is a fax server
(SBS2003) on the network and that does not suffer from such problem. Then
again, it doesn't need so much software to make it work in the first
place.

3. I have only tried it on Vista x64 machines. I will try on a Vista x86
laptop next.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.




--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that
they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP,
everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the
network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list
of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from
there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response
of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|

  #5 (permalink)  
Old June 14th 07, 09:34 AM posted to microsoft.public.windows.vista.networking_sharing
Ken Zhao [MSFT]
external usenet poster
 
Posts: 247
Default HP All-in-one printers disappearing when there are changes in the network status

Hello,

Thank you for using newsgroup!

Please understand we have no this printer to make a test. Therefore, I am
not sure if the issue is related to the hardware device. I still recommend
you contact HP support to see if they have any information about this issue.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| From: "mlai"
| References:


| Subject: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Wed, 13 Jun 2007 20:51:21 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="big5";
| reply-type=response
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| NNTP-Posting-Host: n219078219103.netvigator.com 219.78.219.103
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 9490
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| OK. Just tested on a laptop with Vista x86 Business. It also happens on
| that machine. HP Network Printing Service will fail which causes the
Host
| Process service (or something like that) to fail, which in one case also
| caused the HP Digital Image Monitor to fail.
|
| So yes, it happens on both x64 and x86.
|
| "mlai" wrote in message
| ...
| 1. HP Photosmart C6180 is attached to the LAN via ethernet. There is
a
| XP machine (laptop) on the LAN which has the HP software for XP
installed
| and that has not experienced the error or disappearance of the C6180
| printer and fax when network status changes.
|
| 2. Only one HP printer on my machine. However, there is a fax server
| (SBS2003) on the network and that does not suffer from such problem.
Then
| again, it doesn't need so much software to make it work in the first
| place.
|
| 3. I have only tried it on Vista x64 machines. I will try on a Vista
x86
| laptop next.
|
| ""Ken Zhao [MSFT]"" wrote in message
| ...
| Hello,
|
| Thank you for using newsgroup!
|
| From your post, please help us confirm the following questions so that
we
| can narrow down the issue:
| 1. HP Photosmart C6180 is attached to a Windows XP machine?
| 2. Does the issue only occur on this HP printer?
| 3. Does the issue only occur on Windows Vista x64 client?
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
| rights.
|
|
|
|
| --------------------
| | From: "mlai"
| | Subject: HP All-in-one printers disappearing when there are changes
in
| the network status
| | Date: Wed, 13 Jun 2007 09:33:13 +0800
| | Lines: 1
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=original
| | Content-Transfer-Encoding: 7bit
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | Importance: Normal
| | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| | Message-ID:
| | Newsgroups:
|
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
| ista.print_fax_scan
| | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.print_fax_scan:3350
| microsoft.public.windows.vista.networking_sharing: 9473
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi,
| | Just wondering if anybody has seen this problem. HP claims that
| they
| | have not seen this problem (despite I have reported it before...)
| |
| | I have a Photosmart C6180 installed on my network. Under XP,
| everything
| | seems to work fine. However, on my Vista x64 machines, the printer
and
| fax
| | seems to disappear when there are changes in the network status (for
| | example, resuming from suspend, and disabling and r-enabling the
| network
| | interfaces, even when the interfaces being changed does not connect
to
| the
| | printer). I would get a Vista error saying that the HP Network
Printer
| | Services has stopped responding and then after this happens, I have a
| very
| | good chance that the C6180 printer and fax will disappear from my
list
| of
| | printers on the machine.
| |
| | When this happens, the only way is to run the HP software (which I
| | downloaded from the web for Vista x64) and add a new printer from
| there.
| |
| | Has anyone seen this before? Is there a fix?
| |
| | Many thanks.
| |
| | PS. Called local HP and their tech support gave me the stupid
response
| of
| | "We don't know. Maybe don't suspend your computer?". I have a
laptop
| | running the software, idiot......
| |
| |
| |
|
|

  #6 (permalink)  
Old June 15th 07, 03:34 AM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

I have already contacted them and got escalated to one of their higher level
support engineer. He claims that they have not seen this (right. 100%
occurance on all my machines) and they will not even look at a fix until
Vista SP1 comes out.

So much for buying from Microsoft Partners.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

Please understand we have no this printer to make a test. Therefore, I am
not sure if the issue is related to the hardware device. I still recommend
you contact HP support to see if they have any information about this
issue.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.





--------------------
| From: "mlai"
| References:


| Subject: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Wed, 13 Jun 2007 20:51:21 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="big5";
| reply-type=response
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| NNTP-Posting-Host: n219078219103.netvigator.com 219.78.219.103
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 9490
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| OK. Just tested on a laptop with Vista x86 Business. It also happens
on
| that machine. HP Network Printing Service will fail which causes the
Host
| Process service (or something like that) to fail, which in one case also
| caused the HP Digital Image Monitor to fail.
|
| So yes, it happens on both x64 and x86.
|
| "mlai" wrote in message
| ...
| 1. HP Photosmart C6180 is attached to the LAN via ethernet. There is
a
| XP machine (laptop) on the LAN which has the HP software for XP
installed
| and that has not experienced the error or disappearance of the C6180
| printer and fax when network status changes.
|
| 2. Only one HP printer on my machine. However, there is a fax server
| (SBS2003) on the network and that does not suffer from such problem.
Then
| again, it doesn't need so much software to make it work in the first
| place.
|
| 3. I have only tried it on Vista x64 machines. I will try on a Vista
x86
| laptop next.
|
| ""Ken Zhao [MSFT]"" wrote in message
| ...
| Hello,
|
| Thank you for using newsgroup!
|
| From your post, please help us confirm the following questions so
that
we
| can narrow down the issue:
| 1. HP Photosmart C6180 is attached to a Windows XP machine?
| 2. Does the issue only occur on this HP printer?
| 3. Does the issue only occur on Windows Vista x64 client?
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
| rights.
|
|
|
|
| --------------------
| | From: "mlai"
| | Subject: HP All-in-one printers disappearing when there are changes
in
| the network status
| | Date: Wed, 13 Jun 2007 09:33:13 +0800
| | Lines: 1
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=original
| | Content-Transfer-Encoding: 7bit
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | Importance: Normal
| | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| | Message-ID:
| | Newsgroups:
|
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
| ista.print_fax_scan
| | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.print_fax_scan:3350
| microsoft.public.windows.vista.networking_sharing: 9473
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi,
| | Just wondering if anybody has seen this problem. HP claims
that
| they
| | have not seen this problem (despite I have reported it before...)
| |
| | I have a Photosmart C6180 installed on my network. Under XP,
| everything
| | seems to work fine. However, on my Vista x64 machines, the printer
and
| fax
| | seems to disappear when there are changes in the network status
(for
| | example, resuming from suspend, and disabling and r-enabling the
| network
| | interfaces, even when the interfaces being changed does not connect
to
| the
| | printer). I would get a Vista error saying that the HP Network
Printer
| | Services has stopped responding and then after this happens, I have
a
| very
| | good chance that the C6180 printer and fax will disappear from my
list
| of
| | printers on the machine.
| |
| | When this happens, the only way is to run the HP software (which I
| | downloaded from the web for Vista x64) and add a new printer from
| there.
| |
| | Has anyone seen this before? Is there a fix?
| |
| | Many thanks.
| |
| | PS. Called local HP and their tech support gave me the stupid
response
| of
| | "We don't know. Maybe don't suspend your computer?". I have a
laptop
| | running the software, idiot......
| |
| |
| |
|
|

  #7 (permalink)  
Old June 19th 07, 11:20 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Kathi Johnston
external usenet poster
 
Posts: 11
Default HP All-in-one printers disappearing when there are changes in the


I have an HP Officejet 7410 AIO (wireless network printer). I am having the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS you
are trying to print.

Any help would be great.

Thanks,
Kathi
  #8 (permalink)  
Old June 19th 07, 04:21 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Alan Morris [MSFT]
external usenet poster
 
Posts: 1,107
Default HP All-in-one printers disappearing when there are changes in the

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi



  #9 (permalink)  
Old June 19th 07, 05:18 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Kathi Johnston
external usenet poster
 
Posts: 11
Default HP All-in-one printers disappearing when there are changes in

Alan: thanks for responding. I know at this time the HP 7410 is not missing
in the registry key you specified. It may go away when I lose the printer,
but I just reinstalled the drivers for umteenth time yesterday.

No I am going across the network to print. (I think that is what you mean),
I am not printing to the HP 7410 printer located ON another computer.

Not sure what you mean by inbox drivers.

What happens is I go to print, the printer is gone in my list of choices to
print to. I go through control panels to see if the printer is there. It's
not of course. When I go to reinstall the drivers, the HP software gives me
the option to either uninstall or add features. I have to uninstall before I
can then RE install the drivers.

I know it's not a network issue (then again I had a lot of trouble going
through Norton Anti Virus to get my XP machines and Vista Machine to talk and
share), because when I do reinstall the drivers the printer is immediately
detected

Thanks Alan!
Kathi




"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi




  #10 (permalink)  
Old June 20th 07, 04:57 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Alan Morris [MSFT]
external usenet poster
 
Posts: 1,107
Default HP All-in-one printers disappearing when there are changes in

This sounds more like an authentication issue. I am pretty sure the printer
is still resident in the spooler, but your user account no longer has access
so you can enumerate it when opening the printers folder.

Does printmanagement.msc exist on your machine? If it does launch this and
see is the printer is listed? It sounds like you are using an XP driver.
HP does have a Vista driver for download for this device but the duplex
feature does not work as expected. HP gave me a fix for that.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...
Alan: thanks for responding. I know at this time the HP 7410 is not
missing
in the registry key you specified. It may go away when I lose the
printer,
but I just reinstalled the drivers for umteenth time yesterday.

No I am going across the network to print. (I think that is what you
mean),
I am not printing to the HP 7410 printer located ON another computer.

Not sure what you mean by inbox drivers.

What happens is I go to print, the printer is gone in my list of choices
to
print to. I go through control panels to see if the printer is there.
It's
not of course. When I go to reinstall the drivers, the HP software gives
me
the option to either uninstall or add features. I have to uninstall
before I
can then RE install the drivers.

I know it's not a network issue (then again I had a lot of trouble going
through Norton Anti Virus to get my XP machines and Vista Machine to talk
and
share), because when I do reinstall the drivers the printer is immediately
detected

Thanks Alan!
Kathi




"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi






 




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