Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

No authentication is needed to access my 6310 either. It can disappear when
the network status changes (resuming from suspend, disabling one of the
other NIC that is not connecting to the printer, disabling Bluetooth PAN....
etc) Just very very annoying to the point of insanity.....

"Kathi Johnston" wrote in message
...
Isn't authentication something Novell uses? I'm just using file sharing
through my local network, and have the machines going through my linksys
router. I do not use a login to access my machine. My user account is
the
admin.

printmanagement.msc is not resident anywhere on my machine that I can
find
(I did an advanced search).

Kathi


"Alan Morris [MSFT]" wrote:

This sounds more like an authentication issue. I am pretty sure the
printer
is still resident in the spooler, but your user account no longer has
access
so you can enumerate it when opening the printers folder.

Does printmanagement.msc exist on your machine? If it does launch this
and
see is the printer is listed? It sounds like you are using an XP driver.
HP does have a Vista driver for download for this device but the duplex
feature does not work as expected. HP gave me a fix for that.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...
Alan: thanks for responding. I know at this time the HP 7410 is not
missing
in the registry key you specified. It may go away when I lose the
printer,
but I just reinstalled the drivers for umteenth time yesterday.

No I am going across the network to print. (I think that is what you
mean),
I am not printing to the HP 7410 printer located ON another computer.

Not sure what you mean by inbox drivers.

What happens is I go to print, the printer is gone in my list of
choices
to
print to. I go through control panels to see if the printer is there.
It's
not of course. When I go to reinstall the drivers, the HP software
gives
me
the option to either uninstall or add features. I have to uninstall
before I
can then RE install the drivers.

I know it's not a network issue (then again I had a lot of trouble
going
through Norton Anti Virus to get my XP machines and Vista Machine to
talk
and
share), because when I do reinstall the drivers the printer is
immediately
detected

Thanks Alan!
Kathi




"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the
printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has
software
that detects printers who knows what they might do if the printer is
no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed
them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

Been there. Done that. No help.

"Rob Baxmann" wrote in message
...
Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to
the printer). I would get a Vista error saying that the HP Network
Printer Services has stopped responding and then after this happens, I
have a very good chance that the C6180 printer and fax will disappear
from my list of printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

It worked for me....thanks Rob!!!

"mlai" wrote:

Been there. Done that. No help.

"Rob Baxmann" wrote in message
...
Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to
the printer). I would get a Vista error saying that the HP Network
Printer Services has stopped responding and then after this happens, I
have a very good chance that the C6180 printer and fax will disappear
from my list of printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

Bobski here- I am having same problem with Vista and HP all in one 3310-
loaded four times, lasts a few days and dissapears. just with vista, not XP
Pro. what to do?

"Kathi Johnston" wrote:

Alan: thanks for responding. I know at this time the HP 7410 is not missing
in the registry key you specified. It may go away when I lose the printer,
but I just reinstalled the drivers for umteenth time yesterday.

No I am going across the network to print. (I think that is what you mean),
I am not printing to the HP 7410 printer located ON another computer.

Not sure what you mean by inbox drivers.

What happens is I go to print, the printer is gone in my list of choices to
print to. I go through control panels to see if the printer is there. It's
not of course. When I go to reinstall the drivers, the HP software gives me
the option to either uninstall or add features. I have to uninstall before I
can then RE install the drivers.

I know it's not a network issue (then again I had a lot of trouble going
through Norton Anti Virus to get my XP machines and Vista Machine to talk and
share), because when I do reinstall the drivers the printer is immediately
detected

Thanks Alan!
Kathi




"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

anyone come up with a fix yet, my hp all in one 3310 has been lost three or
four times

"cybergoobr" wrote:

It worked for me....thanks Rob!!!

"mlai" wrote:

Been there. Done that. No help.

"Rob Baxmann" wrote in message
...
Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to
the printer). I would get a Vista error saying that the HP Network
Printer Services has stopped responding and then after this happens, I
have a very good chance that the C6180 printer and fax will disappear
from my list of printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

"cybergoobr" wrote:

It worked for me....thanks Rob!!!

"mlai" wrote:

Been there. Done that. No help.

"Rob Baxmann" wrote in message
...
Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to
the printer). I would get a Vista error saying that the HP Network
Printer Services has stopped responding and then after this happens, I
have a very good chance that the C6180 printer and fax will disappear
from my list of printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

Hi Rob,

I'd love to try this. How do I find the computer management services? Do I
need to completely uninstall and reinstall the HP software (about an hour)?
Or is it somewhere I can access now?

Thanks!
-Lynn

"Rob Baxmann" wrote:

Re install you hp drivers then goto computer management services. Scroll
down to "HP CUE DeviceDiscovery Service" and disable it.


"mlai" wrote in message
...
Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and
fax seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

Are you a professionnal computer analyst or an amateur ? this is exactly the
same problem I have with my Printer C5180, and that a lot persons have with
different brand of printers. You steared me toward a spooler crash which is
not the problem. The most plausible cause is network problem described in
this thread. Some people suggested disabling HP CUE DeviceDiscovery will this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

According to this very long thread, disabling de HP CUE DeviceDiscovery seems
to be a temporary solution (REDCATTOO has kept is printers for almost a
month).
The guys from MSFT Alan Morris and Ken Zhao seem to be as useless as HP
Support ! They keep asking questions instead of providing solutions. At least
we have a forum so share our experiences. Thanks to everybody, will keep you
informed if it works for me.

"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......