Yes, the people that I suggested disable this HP software have had success.
The funny thing is you never stated this software was installed You just
said some other HP software was failing.

No, I am not a software analyst, whatever gave you that impression? I just
like to help people with print related issues

Sorry I don't know all the software that you installed on your machine with
the printer since I completely avoid vendor drivers since they can cause
problems.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"guydel" wrote in message
...
Are you a professionnal computer analyst or an amateur ? this is exactly
the
same problem I have with my Printer C5180, and that a lot persons have
with
different brand of printers. You steared me toward a spooler crash which
is
not the problem. The most plausible cause is network problem described in
this thread. Some people suggested disabling HP CUE DeviceDiscovery will
this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

What does [MSFT] stand for after your name, and Window Printing Team under,
if your not working for Microsoft ?
Sorry if your just a poor customer like me trying to fix Microsoft software !
You must admit that it can be very frustrating; imagine if it was your car
and your always at the garage!

"Alan Morris [MSFT]" wrote:

Yes, the people that I suggested disable this HP software have had success.
The funny thing is you never stated this software was installed You just
said some other HP software was failing.

No, I am not a software analyst, whatever gave you that impression? I just
like to help people with print related issues

Sorry I don't know all the software that you installed on your machine with
the printer since I completely avoid vendor drivers since they can cause
problems.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"guydel" wrote in message
...
Are you a professionnal computer analyst or an amateur ? this is exactly
the
same problem I have with my Printer C5180, and that a lot persons have
with
different brand of printers. You steared me toward a spooler crash which
is
not the problem. The most plausible cause is network problem described in
this thread. Some people suggested disabling HP CUE DeviceDiscovery will
this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

Yes I work for Microsoft but I am not a support person, I just like to keep
in contact with the print customers.

So is that HP CUE software installed on your machine? Did you disable it?

If the software in not installed, did you uninstall the driver?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"guydel" wrote in message
...
What does [MSFT] stand for after your name, and Window Printing Team
under,
if your not working for Microsoft ?
Sorry if your just a poor customer like me trying to fix Microsoft
software !
You must admit that it can be very frustrating; imagine if it was your car
and your always at the garage!

"Alan Morris [MSFT]" wrote:

Yes, the people that I suggested disable this HP software have had
success.
The funny thing is you never stated this software was installed You just
said some other HP software was failing.

No, I am not a software analyst, whatever gave you that impression? I
just
like to help people with print related issues

Sorry I don't know all the software that you installed on your machine
with
the printer since I completely avoid vendor drivers since they can cause
problems.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"guydel" wrote in message
...
Are you a professionnal computer analyst or an amateur ? this is
exactly
the
same problem I have with my Printer C5180, and that a lot persons have
with
different brand of printers. You steared me toward a spooler crash
which
is
not the problem. The most plausible cause is network problem described
in
this thread. Some people suggested disabling HP CUE DeviceDiscovery
will
this
work or not. I want a strait answer, no bull !

"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the
printer
or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get
removed?

When you say HP detects that they are there, do you mean the printers?
Do
you know what application is detecting the printers? If HP has
software
that detects printers who knows what they might do if the printer is
no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Kathi Johnston" wrote in
message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am
having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home
Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine
keeps
losing the printer. It's no where to be found. But you can't
reinstall
the
drivers (which I've conveniently left on my desktop as I've needed
them
so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer
back.
It's time consuming and annoying. You don't look for the drivers
UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

there is an official patch to the disappearing printers. It seems HP read the
numerous post because I can't find the HP CUE DeviceDiscovery service after
installing the pacth. GO to HP support download
http://h10025.www1.hp.com/ewfrf/wc/s...2093&lang= en
same patch for C5180 C6180 and more probably

"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

To sum up. I am screwed. Thanks HP. Thanks Windows.
I am shorting both stocks tommorrow.
Let me know when I can quit reinstalling my brand new HP Printer driver on
my brand new Vista driven ACER laptop when I want to print something. Idiots.
And I was yelling at my wife for screwing it up.
--
AO


"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi

In article ,
Alligatoroperator wrote:

Let me know when I can quit reinstalling my brand new HP Printer driver on*
my brand new Vista driven ACER laptop when I want to print something. Idiots.*

Perhaps when you install a Critical Update file on the HP website intended to
stop this happening?

You don't mention what HP printer it is -- that file is there for the 7410 AIO

Perhaps. I will check for the so called critical updates. I appreciate the
lead. By they way, I did short the stocks as promised and made a butt load of
money to get my money back on this software, the computer and the printer.
--
AO


"huwyngr" wrote:

In article ,
Alligatoroperator wrote:

Let me know when I can quit reinstalling my brand new HP Printer driver on
my brand new Vista driven ACER laptop when I want to print something. Idiots.

Perhaps when you install a Critical Update file on the HP website intended to
stop this happening?

You don't mention what HP printer it is -- that file is there for the 7410 AIO

I have tried everything possible to get my HP PSC 500 to work with Vista, I
had no problems with XP. The driver is there, but it presents an error when I
go to print. I have contacted HP and they tell me because my machine, which
is in perfect working condition, is 5 yrs old it will not work with Vista. I
find this totally unacceptable and would like to find a solution to this
other than spending more money unneccessarily to get a 2nd printer that I
don't want or have room for
Any real suggestions out there?

--
VISTA IS EVIL


"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

You just said that -- don't multipost or if you get answers they are
likely to be all over the place and duplicated.

I've been fighting this problem ever since Vista arrived. (A black day). HP
tech spent many hours in live support, and finally sent me an uninstall link
and a reinstall link, which amazingly got the HP6180C working. BUT, the next
time I plugged in the laptop, I watched the drivers disappear from the
control panel, and Vista announced that it had found new software. THe
reinstall was only partial, so nothing worked, but when I unplugged the
printer from the laptop, and replugged it , the "found" message reappeared,
and all the drivers were installed, and the printer worked. Happens every
time. Not a complete answer, but maybe it works.

"Bssgrl" wrote:

I have tried everything possible to get my HP PSC 500 to work with Vista, I
had no problems with XP. The driver is there, but it presents an error when I
go to print. I have contacted HP and they tell me because my machine, which
is in perfect working condition, is 5 yrs old it will not work with Vista. I
find this totally unacceptable and would like to find a solution to this
other than spending more money unneccessarily to get a 2nd printer that I
don't want or have room for
Any real suggestions out there?

--
VISTA IS EVIL


"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......