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KB931768 problem - ***solved***
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February 14th 08, 05:48 PM posted to microsoft.public.windows.vista.installation_setup,microsoft.public.windows.vista.performance_maintenance,microsoft.public.windows.vista.security,microsoft.public.windows.vista.mail
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KB931768 problem - ***solved***
Adobe Reader is up to version 8.1.2, and is needed if you want to be
able to read .pdf files. See he
http://www.adobe.com/products/acrobat/readstep2.html
http://www.winhelponline.com/articles/236/1/Unable-to-open-PDF-file-attachments-directly-from-Windows-Mail-in-Windows-Vista.html
Don't install the Google Toolbar; it causes problems in
Windows Mail.
"Gene" wrote in message
...
Richard, I am using a Dell DimensionE521 Vista supreme. Ive been having
issues with Vista. Yes I HAD Spy Boot search & Destroy. Dell Tech. wipped
my
PC clean. But in just 7-days some of the issues I was having with Vista or
Spy Boot came back. We did a special systems\
scan, that Dell did. We kept getting messages that Adobe Reader 8. was
causing a conflict. To remove it manually. Where Adobe Reader 8. came
from, I
have no Idea. Ive always have had Adobe Reader 7. last time I looked.
Anyway,
the scan Dell did showed corrupe files on my hard drive. Well the scan
said
it fixed some of the problem but some couldnt be fixed. So Dell turns me
over
2 another Dell Tech. and he tells me, "dont pay attention to the scam the
other Tech. did. Your problem is with Adobe Reader. So he deleted it,
Adobe
Reader. So now I cant do nothing on my pc because when I open up Mozilla
it
is telling me I must down load Adobe Reader 2 go any further. That just
one
program. Alot of other things I cant do with out Adobe Reader. I hade
Adobe
Reader on my ol=d PC that was built with old parts I got here and there. I
never had a problem with Adobe Reader, EVER!! Where do I go -from here. My
year warrantee runs out next month and I want Dell to pay for two new hard
drives if they must be replaced. Please contact me Richard at my e-mail
address, or anyone else that has some helping words for me, LOL,
ks
--
Gene Martinez
"Gene" wrote:
Richard, this is my problem along with I cant get systems restore to
work
now either. Please get back 2 me. That is if u have re-cooped on rest by
now.
This has driven me crazy. Here is my e-mail address,
.
and thanks. Gene
--
Gene Martinez
"Richard Urban" wrote:
I had posted in a couple of various threads that I was also affected by
this
update (KB931768) under both Vista and Windows XP. Under Vista, Windows
Mail
had become so slow as to be almost impossible to use. Clicking on a
post in
the news groups took about 2-4 seconds to show the text in the bottom.
Replying to a post also took about 2-4 seconds to bring us a usable
reply
window. Shutting down Windows Mail took the same 2-4 seconds.
I also stated that I thought it was a program interaction. It took me
six
days to rebuild my system, installing each program I normally use,
rebooting
and then testing Windows Mail. I was creating an image of my system
after
every successful program install so I could go back easily when I found
a
problem. All it took was loads of time and testing.
About 2 hours ago I finally found the culprit!
Hint! Raise your hand if you have Spybot Search and Destroy installed.
I had been using Spybot Search and Destroy for about 4 years now. I
installed it under Vista and, because it seemed to work OK, I left it
in
place. Well, we all know that Spybot S&D was **not** designed for
Vista. It
just happened to work.
Unfortunately, it's short comings showed up after the install of
KB931768
I installed Spybot S&D - and did not choose to run through the initial
wizard immediately. I closed down Spybot S&D and tested Windows Mail.
Everything was fine. After a reboot everything was still fine. I then
ran
through the wizard and retrieved all the available updates for Spybot
S&D. I
again tested Windows Mail and found it to work as it previously had (no
discernible problems or slow downs).
I then chose to ***immunize*** within Spybot, which you have to do to
apply
the updates for the program.
I again started Windows Mail.
*****BANG***** *****BOOM***** *****BAM*****
Windows Mail had been broken!
Every adverse condition that I listed above was back in all their
glory!
Now, here is the unfortunate part that is going to cause countless
thousands
of people a bunch of grief. Uninstalling Spybot Search and Destroy
(even
with a reboot) ***DOES NOT*** eliminate the problem and take you back
to
where you were previously. Uninstalling and then using System Restore
may -
if you have just installed Spybot S&D and made no changes to your
system
since. I doubt if too many people would fall into this category.
Even scouring the file system and deleting all remnants left from the
install does nothing. Spybot must place, or alter, a registry entry
somewhere that is not touched by the uninstall process. You will have
to
rebuild your system from scratch and resist the temptation to install
Spybot
Search and Destroy.
I have not yet tested to see if this also solves the alternate
placement
problem for the Temporary Internet File Folder but I will be testing
for
that as soon as I place this post in the suitable newsgroups. I will
also be
testing for this under Windows XP when I recover from the total
exhaustion I
have been working under for the past 24 hours. (-:
--
Regards,
Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)
Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
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