Steve Campbell wrote:
Yes, my experience of Norton customer services is rated at zero - they never
got back. I used to use the winderful Powerquest Drive Image. Norton
swallowed this up to get hold of superior technology (hot disk imaging, for
exampl), so goodbye to that.

I now use TrueImage and highly recommend it PLUS their support is very
helpful.

Steve

"Aaron" wrote:

(From another Aaron)

Beware of Ghost -- from personal, anecdotal experience)

1. Norton Tech Support for Ghost is terrible.

My experience

2. After an XP operating system failure, I used a Ghost 10 Restore
(following all directions carefully, having been through years of building up
problem solving experience and knowledge).

Upon doing the Ghost Restore, a cascade of problems started that led to a
destroyed hard drive. The drive became unrecognizable. Since it was only 3
months old, a faulty drive seemed unlikely.

Trying to get help from Norton was a nightmare. Their Tech Support is among
the worst I've ever experienced.

Norton denied that a Ghost Restore could destroy my hard drive. But since
I'm tech savvy enough to know about HDD recovery, boot system issues, and
fixing damaged operating system -- it was evident that Ghost had played a
role.

Norton Tech Support (from India, it sounded like) was arrogant,
unresponsive, dishonest...

In researching all fixed imaginable, I discovered through Google searches
gobs more info about Ghost issues that Norton's scanty knowledge base
discussed.

3. As a longtime Norton user, I decided to try Ghost once more after I got a
new PC with Vista. But I discovered that the company's once laudable customer
service and tech support has disintegrated.

My Ghost 10 program was only 4 months old. I discovered it was not Vista
compatible. And here's where the story ends:

v12 came out one month after I purchased v10. BUT I would have to pay full
price for new version. Norton had no upgrade policy, and refused to listen
to logic:
- one buys software
- a new version comes out shortly thereafter
- companies with integrity usually offer a free upgrade or, minimally, a
low-cost upgrade.

Once again, Norton was arrogant, Tech support -- chat online and by phone --
could not understand English.

4. My new Vista came installed with a trial of McAfee. Having used Norton
Security for years, always bemoaning how much it slowed my computer, McAfee
(although having some quirks I'm not fond of) works like a whizz. And their
tech support is excellent.

Conclusion:

I'm through with Norton. In my research, I learned of enough issues about
Ghost to convince me that the program can be a risk.

In researching an alternative -- especially since Vista backup has been
dumbed down (in Home Premium) -- I've found fairly unanimous praise of True
Image. And I will be going that route.

(another) Aaron


" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron




Must agree, Acronis tech support get 11/10 for response and just being
downright helpful and friendly.

I have tried both Acronis True Image 9.1, 10 and Ghost 12. Acronis
10 was very good. But the capabilities and features of Ghost 12
kept me using it. I have Ghost on two systems. The images of each
C & D drive are made on an external HD mounted on one of the
systems. After reading the instruction manual I was able to set
things up to do what I wanted to easily. It has worked fine since
then. Some aspects of the Ghost scheduling are easier to accomplish
for me.

Agree that the tech support is terrible, The information available
from Symantec is non-existent, and customer support a nightmare.
Another student of the MS school of support.


--
--------------------------------- --- -- -
Posted with NewsLeecher v3.9 Beta 5
Web @ http://www.newsleecher.com/?usenet
------------------- ----- ---- -- -

I have True Image 10, and it simply does not work (to RESTORE) an image under
Vista. The Wilder's security forums discusses this extensively. It appears
to be working, but never successfully restores an image.....and of course the
restore part is the most important part. ATI 11 just came out, and it is
reported that it does not function well either.

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think is
protecting you but isn't. I just keep manually backing up anything that is
eally important to me.

Maybe it is still just a matter of time before the softtware people work all
the bugs out of these programs. I don't understand why VISTA is so much more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron

Vista Boy, Acronis True Image 10 and 11 both restore Vista Ultimate fine on
my system.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"VISTA_BOY" wrote in message
...
I have True Image 10, and it simply does not work (to RESTORE) an image
under
Vista. The Wilder's security forums discusses this extensively. It
appears
to be working, but never successfully restores an image.....and of course
the
restore part is the most important part. ATI 11 just came out, and it is
reported that it does not function well either.

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think is
protecting you but isn't. I just keep manually backing up anything that
is
eally important to me.

Maybe it is still just a matter of time before the softtware people work
all
the bugs out of these programs. I don't understand why VISTA is so much
more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron

On Mon, 1 Oct 2007 08:55:04 -0700, VISTA_BOY
wrote:

I have True Image 10, and it simply does not work (to RESTORE) an image under
Vista. The Wilder's security forums discusses this extensively. It appears
to be working, but never successfully restores an image.....and of course the
restore part is the most important part. ATI 11 just came out, and it is
reported that it does not function well either.

I have Acronis True Image 11 and I can assure you that it is possible
to restore a Vista image with that. I know because I've done it twice
in the last couple of weeks.

Chris

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think is
protecting you but isn't. I just keep manually backing up anything that is
eally important to me.

Maybe it is still just a matter of time before the softtware people work all
the bugs out of these programs. I don't understand why VISTA is so much more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron

Chris, as I pointed out I have never had any problems with either versions.
True Image 11 even restored perfectly when I initially beta tested it and
there is no difference now it is in general release.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"Chris Blunt" wrote in message
...
On Mon, 1 Oct 2007 08:55:04 -0700, VISTA_BOY
wrote:

I have True Image 10, and it simply does not work (to RESTORE) an image
under
Vista. The Wilder's security forums discusses this extensively. It
appears
to be working, but never successfully restores an image.....and of course
the
restore part is the most important part. ATI 11 just came out, and it is
reported that it does not function well either.

I have Acronis True Image 11 and I can assure you that it is possible
to restore a Vista image with that. I know because I've done it twice
in the last couple of weeks.

Chris

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think is
protecting you but isn't. I just keep manually backing up anything that
is
eally important to me.

Maybe it is still just a matter of time before the softtware people work
all
the bugs out of these programs. I don't understand why VISTA is so much
more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron

I thought VISTA Ultimate had its own imaging software ?
Why would you use Acronis ?

Have you actually stored an image, and then wiped your HD and restored the
image, or restored it to a different HD ?

If you have, you should log in at the WILDER'S SECURITY FORUM (The
semi-official ATI forum) and report your success story; they are rare over
there.

Even under the best-case scenatrios reported there, a VISTA repair is
required after restore. For OEM copies of Vista (no CD or DVD) what is one
to do ?

"John Barnett MVP" wrote:

Vista Boy, Acronis True Image 10 and 11 both restore Vista Ultimate fine on
my system.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"VISTA_BOY" wrote in message
...
I have True Image 10, and it simply does not work (to RESTORE) an image
under
Vista. The Wilder's security forums discusses this extensively. It
appears
to be working, but never successfully restores an image.....and of course
the
restore part is the most important part. ATI 11 just came out, and it is
reported that it does not function well either.

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think is
protecting you but isn't. I just keep manually backing up anything that
is
eally important to me.

Maybe it is still just a matter of time before the softtware people work
all
the bugs out of these programs. I don't understand why VISTA is so much
more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron

Vista Ultimate does have its own backup software, however, sadly, I don't
like it and much prefer Acronis True Image.

As for imaging using True Image 10 or 11, in both cases, one image is burnt
to a set of DVDs, another image is imaged, via True Image, to a second hard
drive and stored in the Acronis Secure Zone. The image in the Acronis secure
zone is backed up regularly, whereas the DVD copy will return me back to
'basics' in other words to how the machine was after I had installed Vista
along with all the applications I run on it.

Because of testing beta software etc my drive is usually re-imaged every 4
to 6 weeks. This is not something I would recommend the average user do. I
do it because I need to get rid of the remnants of beta software that can
still remain even after windows has uninstalled the original applications.

When it comes to re-imaging Acronis is launched and the Restore feature
selected. I then go through the wizard and select 'Yes I want to delete all
the partitions on the destination hard drive prior to restoring.' Acronis
then starts the restore process. After around 20 minutes the Acronis reboot
the system and Vista starts to boot up. A menu does appear telling me that
'Vista did not shut down properly the last time' (this is due to Acronis
restarting the computer) but selecting normal boot enables the boot up to
continue and then, finally, the desktop appears and everything works fine.

The imaged copy on the DVD does exactly the same and, after restoring, Vista
works just fine.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"VISTA_BOY" wrote in message
...
I thought VISTA Ultimate had its own imaging software ?
Why would you use Acronis ?

Have you actually stored an image, and then wiped your HD and restored the
image, or restored it to a different HD ?

If you have, you should log in at the WILDER'S SECURITY FORUM (The
semi-official ATI forum) and report your success story; they are rare
over
there.

Even under the best-case scenatrios reported there, a VISTA repair is
required after restore. For OEM copies of Vista (no CD or DVD) what is
one
to do ?

"John Barnett MVP" wrote:

Vista Boy, Acronis True Image 10 and 11 both restore Vista Ultimate fine
on
my system.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable
for
any direct, indirect, incidental or consequential damages arising out of
the
use of, or inability to use, information or opinions expressed in this
mail/post..

"VISTA_BOY" wrote in message
...
I have True Image 10, and it simply does not work (to RESTORE) an image
under
Vista. The Wilder's security forums discusses this extensively. It
appears
to be working, but never successfully restores an image.....and of
course
the
restore part is the most important part. ATI 11 just came out, and it
is
reported that it does not function well either.

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think
is
protecting you but isn't. I just keep manually backing up anything
that
is
eally important to me.

Maybe it is still just a matter of time before the softtware people
work
all
the bugs out of these programs. I don't understand why VISTA is so
much
more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron

You are wrong when you say a Vista repair is required after a restore. No
repair was ever required here after a restore.

--
Leo

Giving money and power to government is like giving whiskey and car keys to
teenage boys."





"VISTA_BOY" wrote in message
...
I thought VISTA Ultimate had its own imaging software ?
Why would you use Acronis ?

Have you actually stored an image, and then wiped your HD and restored the
image, or restored it to a different HD ?

If you have, you should log in at the WILDER'S SECURITY FORUM (The
semi-official ATI forum) and report your success story; they are rare
over
there.

Even under the best-case scenatrios reported there, a VISTA repair is
required after restore. For OEM copies of Vista (no CD or DVD) what is
one
to do ?

"John Barnett MVP" wrote:

Vista Boy, Acronis True Image 10 and 11 both restore Vista Ultimate fine
on
my system.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable
for
any direct, indirect, incidental or consequential damages arising out of
the
use of, or inability to use, information or opinions expressed in this
mail/post..

"VISTA_BOY" wrote in message
...
I have True Image 10, and it simply does not work (to RESTORE) an image
under
Vista. The Wilder's security forums discusses this extensively. It
appears
to be working, but never successfully restores an image.....and of
course
the
restore part is the most important part. ATI 11 just came out, and it
is
reported that it does not function well either.

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think
is
protecting you but isn't. I just keep manually backing up anything
that
is
eally important to me.

Maybe it is still just a matter of time before the softtware people
work
all
the bugs out of these programs. I don't understand why VISTA is so
much
more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron

Thanks.

With your recommendation, perhaps I will give Acronis another try.




"John Barnett MVP" wrote:

Vista Ultimate does have its own backup software, however, sadly, I don't
like it and much prefer Acronis True Image.

As for imaging using True Image 10 or 11, in both cases, one image is burnt
to a set of DVDs, another image is imaged, via True Image, to a second hard
drive and stored in the Acronis Secure Zone. The image in the Acronis secure
zone is backed up regularly, whereas the DVD copy will return me back to
'basics' in other words to how the machine was after I had installed Vista
along with all the applications I run on it.

Because of testing beta software etc my drive is usually re-imaged every 4
to 6 weeks. This is not something I would recommend the average user do. I
do it because I need to get rid of the remnants of beta software that can
still remain even after windows has uninstalled the original applications.

When it comes to re-imaging Acronis is launched and the Restore feature
selected. I then go through the wizard and select 'Yes I want to delete all
the partitions on the destination hard drive prior to restoring.' Acronis
then starts the restore process. After around 20 minutes the Acronis reboot
the system and Vista starts to boot up. A menu does appear telling me that
'Vista did not shut down properly the last time' (this is due to Acronis
restarting the computer) but selecting normal boot enables the boot up to
continue and then, finally, the desktop appears and everything works fine.

The imaged copy on the DVD does exactly the same and, after restoring, Vista
works just fine.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"VISTA_BOY" wrote in message
...
I thought VISTA Ultimate had its own imaging software ?
Why would you use Acronis ?

Have you actually stored an image, and then wiped your HD and restored the
image, or restored it to a different HD ?

If you have, you should log in at the WILDER'S SECURITY FORUM (The
semi-official ATI forum) and report your success story; they are rare
over
there.

Even under the best-case scenatrios reported there, a VISTA repair is
required after restore. For OEM copies of Vista (no CD or DVD) what is
one
to do ?

"John Barnett MVP" wrote:

Vista Boy, Acronis True Image 10 and 11 both restore Vista Ultimate fine
on
my system.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable
for
any direct, indirect, incidental or consequential damages arising out of
the
use of, or inability to use, information or opinions expressed in this
mail/post..

"VISTA_BOY" wrote in message
...
I have True Image 10, and it simply does not work (to RESTORE) an image
under
Vista. The Wilder's security forums discusses this extensively. It
appears
to be working, but never successfully restores an image.....and of
course
the
restore part is the most important part. ATI 11 just came out, and it
is
reported that it does not function well either.

I am another who doesn't like Norton products, so I can't recommend
anything. Still, no imaging software is better than software you think
is
protecting you but isn't. I just keep manually backing up anything
that
is
eally important to me.

Maybe it is still just a matter of time before the softtware people
work
all
the bugs out of these programs. I don't understand why VISTA is so
much
more
difficult on this, but it apparently is.

" wrote:

I need a new imaging program to copy contents from a Windows XP hard
drive to a new HP computer using
Vista Home Edition Premium.

Does anyone have an opinion as to whether TRUE IMAGE 10 or NORTON
GHOST 12 is the better program for this use?

best, Aaron