I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill

ok, when it starts timing out with the ****, hit ctrl-C to stop it
from trying. then copy the whole thing to the clipboard and paste it
in here. looking to see where it is failing. can't do that without
the last entries.

can you get to
http://www.microsoft.com/downloads/ ?

can you give me an example of the full URL of one of these that
fails?



On Mon, 02 Jul 2007 07:00:01 -0700, MrBill
wrote:

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Hi Barb,

It did not fail connecting to Microsoft.Com, I just terminated the run
at that time. Here it is again, interrupted only because the last
line was repeating over and over:

===========================
C:\\ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\\tracert microsoft.com

Tracing route to microsoft.com [207.46.232.182]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 73.109.76.1
2 10 ms 11 ms 11 ms 68.87.172.229
3 10 ms 12 ms 11 ms 68.87.172.17
4 14 ms 13 ms 15 ms 12.125.99.101
5 51 ms 50 ms 49 ms 12.123.206.18
6 48 ms 50 ms 48 ms 12.122.10.86
7 56 ms 55 ms 55 ms 12.122.10.25
8 55 ms 55 ms 53 ms 12.122.9.138
9 57 ms 57 ms 57 ms 12.122.12.114
10 55 ms 53 ms 52 ms 12.127.6.33
11 225 ms 198 ms 199 ms 12.124.173.42
12 49 ms 51 ms 50 ms 207.46.44.1
13 57 ms 56 ms 55 ms 207.46.36.33
14 55 ms 55 ms 56 ms 207.46.35.134
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * ^C
===========================

It failed immediately when I tried to TRACERT to:
downloads.microsoft.com with the message:
Unable to resolve target system name download.microsoft.com

I can connect to http://www.microsoft.com/downloads/ with no problem.

An example of a full URL that fails is:
http://download.microsoft.com/


Thanks, Bill

On Mon, 02 Jul 2007 17:15:11 -0400, Barb Bowman
wrote:

ok, when it starts timing out with the ****, hit ctrl-C to stop it
from trying. then copy the whole thing to the clipboard and paste it
in here. looking to see where it is failing. can't do that without
the last entries.

can you get to
http://www.microsoft.com/downloads/ ?

can you give me an example of the full URL of one of these that
fails?



On Mon, 02 Jul 2007 07:00:01 -0700, MrBill
wrote:

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill

please try using alternative DNS servers and enter tham in the
properties dialog as static DNS servers on your computer. try
4.2.2.1 and 4.2.2.2. flush DNS again. does this change things?

start
ncpa.cpl [enter]
right click the connection (ack the UAC prompt) and select
properties

tcp/ip v4
properties button
click check use the following DNS servers and enter the IPs above
apply/ok

flushdns again and see if things change (reboot to be sure)

post results here please. if this cures things, I need the IP addys
of the Comcast DNS servers you were getting via DHCP and I will get
someone to look at the issue.



On Tue, 03 Jul 2007 06:20:39 -0700, MrBill
wrote:

Hi Barb,

It did not fail connecting to Microsoft.Com, I just terminated the run
at that time. Here it is again, interrupted only because the last
line was repeating over and over:

===========================
C:\\ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\\tracert microsoft.com

Tracing route to microsoft.com [207.46.232.182]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 73.109.76.1
2 10 ms 11 ms 11 ms 68.87.172.229
3 10 ms 12 ms 11 ms 68.87.172.17
4 14 ms 13 ms 15 ms 12.125.99.101
5 51 ms 50 ms 49 ms 12.123.206.18
6 48 ms 50 ms 48 ms 12.122.10.86
7 56 ms 55 ms 55 ms 12.122.10.25
8 55 ms 55 ms 53 ms 12.122.9.138
9 57 ms 57 ms 57 ms 12.122.12.114
10 55 ms 53 ms 52 ms 12.127.6.33
11 225 ms 198 ms 199 ms 12.124.173.42
12 49 ms 51 ms 50 ms 207.46.44.1
13 57 ms 56 ms 55 ms 207.46.36.33
14 55 ms 55 ms 56 ms 207.46.35.134
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * ^C
===========================

It failed immediately when I tried to TRACERT to:
downloads.microsoft.com with the message:
Unable to resolve target system name download.microsoft.com

I can connect to http://www.microsoft.com/downloads/ with no problem.

An example of a full URL that fails is:
http://download.microsoft.com/


Thanks, Bill

On Mon, 02 Jul 2007 17:15:11 -0400, Barb Bowman
wrote:

ok, when it starts timing out with the ****, hit ctrl-C to stop it
from trying. then copy the whole thing to the clipboard and paste it
in here. looking to see where it is failing. can't do that without
the last entries.

can you get to
http://www.microsoft.com/downloads/ ?

can you give me an example of the full URL of one of these that
fails?



On Mon, 02 Jul 2007 07:00:01 -0700, MrBill
wrote:

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

On Tue, 03 Jul 2007 11:05:33 -0400, Barb Bowman
wrote:

please try using alternative DNS servers and enter tham in the
properties dialog as static DNS servers on your computer. try
4.2.2.1 and 4.2.2.2. flush DNS again. does this change things?

Sure did - now I can connect to http://download.microsoft.com/ !

post results here please. if this cures things, I need the IP addys
of the Comcast DNS servers you were getting via DHCP and I will get
someone to look at the issue.

Oops, I have no idea how to do this. If it helps, I am connecting to
Comcast from the NE side of Tucson, AZ. If you still need the DNS
Server address, tell me how to get them for you.

BTW - are you part of Comcast support?

Thanks for everything Barb!

- Bill


Hi Barb,

It did not fail connecting to Microsoft.Com, I just terminated the run
at that time. Here it is again, interrupted only because the last
line was repeating over and over:

===========================
C:\\ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\\tracert microsoft.com

Tracing route to microsoft.com [207.46.232.182]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 73.109.76.1
2 10 ms 11 ms 11 ms 68.87.172.229
3 10 ms 12 ms 11 ms 68.87.172.17
4 14 ms 13 ms 15 ms 12.125.99.101
5 51 ms 50 ms 49 ms 12.123.206.18
6 48 ms 50 ms 48 ms 12.122.10.86
7 56 ms 55 ms 55 ms 12.122.10.25
8 55 ms 55 ms 53 ms 12.122.9.138
9 57 ms 57 ms 57 ms 12.122.12.114
10 55 ms 53 ms 52 ms 12.127.6.33
11 225 ms 198 ms 199 ms 12.124.173.42
12 49 ms 51 ms 50 ms 207.46.44.1
13 57 ms 56 ms 55 ms 207.46.36.33
14 55 ms 55 ms 56 ms 207.46.35.134
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * ^C
===========================

It failed immediately when I tried to TRACERT to:
downloads.microsoft.com with the message:
Unable to resolve target system name download.microsoft.com

I can connect to http://www.microsoft.com/downloads/ with no problem.

An example of a full URL that fails is:
http://download.microsoft.com/


Thanks, Bill

On Mon, 02 Jul 2007 17:15:11 -0400, Barb Bowman
wrote:

ok, when it starts timing out with the ****, hit ctrl-C to stop it
from trying. then copy the whole thing to the clipboard and paste it
in here. looking to see where it is failing. can't do that without
the last entries.

can you get to
http://www.microsoft.com/downloads/ ?

can you give me an example of the full URL of one of these that
fails?



On Mon, 02 Jul 2007 07:00:01 -0700, MrBill
wrote:

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill

I'll see who is around on Thursday that can look into the DNS
problem. No I'm not part of Comcast support. Check the bio on the
Expert Zone or
https://mvp.support.microsoft.com/de...x/profile/barb



On Tue, 03 Jul 2007 10:59:10 -0700, MrBill
wrote:

On Tue, 03 Jul 2007 11:05:33 -0400, Barb Bowman
wrote:

please try using alternative DNS servers and enter tham in the
properties dialog as static DNS servers on your computer. try
4.2.2.1 and 4.2.2.2. flush DNS again. does this change things?

Sure did - now I can connect to http://download.microsoft.com/ !

post results here please. if this cures things, I need the IP addys
of the Comcast DNS servers you were getting via DHCP and I will get
someone to look at the issue.

Oops, I have no idea how to do this. If it helps, I am connecting to
Comcast from the NE side of Tucson, AZ. If you still need the DNS
Server address, tell me how to get them for you.

BTW - are you part of Comcast support?

Thanks for everything Barb!

- Bill


Hi Barb,

It did not fail connecting to Microsoft.Com, I just terminated the run
at that time. Here it is again, interrupted only because the last
line was repeating over and over:

===========================
C:\\ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\\tracert microsoft.com

Tracing route to microsoft.com [207.46.232.182]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 73.109.76.1
2 10 ms 11 ms 11 ms 68.87.172.229
3 10 ms 12 ms 11 ms 68.87.172.17
4 14 ms 13 ms 15 ms 12.125.99.101
5 51 ms 50 ms 49 ms 12.123.206.18
6 48 ms 50 ms 48 ms 12.122.10.86
7 56 ms 55 ms 55 ms 12.122.10.25
8 55 ms 55 ms 53 ms 12.122.9.138
9 57 ms 57 ms 57 ms 12.122.12.114
10 55 ms 53 ms 52 ms 12.127.6.33
11 225 ms 198 ms 199 ms 12.124.173.42
12 49 ms 51 ms 50 ms 207.46.44.1
13 57 ms 56 ms 55 ms 207.46.36.33
14 55 ms 55 ms 56 ms 207.46.35.134
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * ^C
===========================

It failed immediately when I tried to TRACERT to:
downloads.microsoft.com with the message:
Unable to resolve target system name download.microsoft.com

I can connect to http://www.microsoft.com/downloads/ with no problem.

An example of a full URL that fails is:
http://download.microsoft.com/


Thanks, Bill

On Mon, 02 Jul 2007 17:15:11 -0400, Barb Bowman
wrote:

ok, when it starts timing out with the ****, hit ctrl-C to stop it
from trying. then copy the whole thing to the clipboard and paste it
in here. looking to see where it is failing. can't do that without
the last entries.

can you get to
http://www.microsoft.com/downloads/ ?

can you give me an example of the full URL of one of these that
fails?



On Mon, 02 Jul 2007 07:00:01 -0700, MrBill
wrote:

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Interesting bio, thanks! After you talk to the Comcast techs, please
let me know what you find out and if I can/should change the address
of my Comcast DNS servers back to automatic.

I just downloaded the new MS mouse drivers . . . that's the first time
in about 10 days I've been able to download anything from MS!

Thanks, Bill

On Tue, 03 Jul 2007 15:07:35 -0400, Barb Bowman
wrote:

I'll see who is around on Thursday that can look into the DNS
problem. No I'm not part of Comcast support. Check the bio on the
Expert Zone or
https://mvp.support.microsoft.com/de...x/profile/barb



On Tue, 03 Jul 2007 10:59:10 -0700, MrBill
wrote:

On Tue, 03 Jul 2007 11:05:33 -0400, Barb Bowman
wrote:

please try using alternative DNS servers and enter tham in the
properties dialog as static DNS servers on your computer. try
4.2.2.1 and 4.2.2.2. flush DNS again. does this change things?

Sure did - now I can connect to http://download.microsoft.com/ !

post results here please. if this cures things, I need the IP addys
of the Comcast DNS servers you were getting via DHCP and I will get
someone to look at the issue.

Oops, I have no idea how to do this. If it helps, I am connecting to
Comcast from the NE side of Tucson, AZ. If you still need the DNS
Server address, tell me how to get them for you.

BTW - are you part of Comcast support?

Thanks for everything Barb!

- Bill


Hi Barb,

It did not fail connecting to Microsoft.Com, I just terminated the run
at that time. Here it is again, interrupted only because the last
line was repeating over and over:

===========================
C:\\ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\\tracert microsoft.com

Tracing route to microsoft.com [207.46.232.182]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 73.109.76.1
2 10 ms 11 ms 11 ms 68.87.172.229
3 10 ms 12 ms 11 ms 68.87.172.17
4 14 ms 13 ms 15 ms 12.125.99.101
5 51 ms 50 ms 49 ms 12.123.206.18
6 48 ms 50 ms 48 ms 12.122.10.86
7 56 ms 55 ms 55 ms 12.122.10.25
8 55 ms 55 ms 53 ms 12.122.9.138
9 57 ms 57 ms 57 ms 12.122.12.114
10 55 ms 53 ms 52 ms 12.127.6.33
11 225 ms 198 ms 199 ms 12.124.173.42
12 49 ms 51 ms 50 ms 207.46.44.1
13 57 ms 56 ms 55 ms 207.46.36.33
14 55 ms 55 ms 56 ms 207.46.35.134
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * ^C
===========================

It failed immediately when I tried to TRACERT to:
downloads.microsoft.com with the message:
Unable to resolve target system name download.microsoft.com

I can connect to http://www.microsoft.com/downloads/ with no problem.

An example of a full URL that fails is:
http://download.microsoft.com/


Thanks, Bill

On Mon, 02 Jul 2007 17:15:11 -0400, Barb Bowman
wrote:

ok, when it starts timing out with the ****, hit ctrl-C to stop it
from trying. then copy the whole thing to the clipboard and paste it
in here. looking to see where it is failing. can't do that without
the last entries.

can you get to
http://www.microsoft.com/downloads/ ?

can you give me an example of the full URL of one of these that
fails?



On Mon, 02 Jul 2007 07:00:01 -0700, MrBill
wrote:

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill

I will post here when I get a response. Lots of folks are taking
this week as vacation time - may be a few days..

On Tue, 03 Jul 2007 12:35:41 -0700, MrBill
wrote:

Interesting bio, thanks! After you talk to the Comcast techs, please
let me know what you find out and if I can/should change the address
of my Comcast DNS servers back to automatic.

I just downloaded the new MS mouse drivers . . . that's the first time
in about 10 days I've been able to download anything from MS!

Thanks, Bill

On Tue, 03 Jul 2007 15:07:35 -0400, Barb Bowman
wrote:

I'll see who is around on Thursday that can look into the DNS
problem. No I'm not part of Comcast support. Check the bio on the
Expert Zone or
https://mvp.support.microsoft.com/de...x/profile/barb



On Tue, 03 Jul 2007 10:59:10 -0700, MrBill
wrote:

On Tue, 03 Jul 2007 11:05:33 -0400, Barb Bowman
wrote:

please try using alternative DNS servers and enter tham in the
properties dialog as static DNS servers on your computer. try
4.2.2.1 and 4.2.2.2. flush DNS again. does this change things?

Sure did - now I can connect to http://download.microsoft.com/ !

post results here please. if this cures things, I need the IP addys
of the Comcast DNS servers you were getting via DHCP and I will get
someone to look at the issue.

Oops, I have no idea how to do this. If it helps, I am connecting to
Comcast from the NE side of Tucson, AZ. If you still need the DNS
Server address, tell me how to get them for you.

BTW - are you part of Comcast support?

Thanks for everything Barb!

- Bill


Hi Barb,

It did not fail connecting to Microsoft.Com, I just terminated the run
at that time. Here it is again, interrupted only because the last
line was repeating over and over:

===========================
C:\\ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\\tracert microsoft.com

Tracing route to microsoft.com [207.46.232.182]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 73.109.76.1
2 10 ms 11 ms 11 ms 68.87.172.229
3 10 ms 12 ms 11 ms 68.87.172.17
4 14 ms 13 ms 15 ms 12.125.99.101
5 51 ms 50 ms 49 ms 12.123.206.18
6 48 ms 50 ms 48 ms 12.122.10.86
7 56 ms 55 ms 55 ms 12.122.10.25
8 55 ms 55 ms 53 ms 12.122.9.138
9 57 ms 57 ms 57 ms 12.122.12.114
10 55 ms 53 ms 52 ms 12.127.6.33
11 225 ms 198 ms 199 ms 12.124.173.42
12 49 ms 51 ms 50 ms 207.46.44.1
13 57 ms 56 ms 55 ms 207.46.36.33
14 55 ms 55 ms 56 ms 207.46.35.134
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * ^C
===========================

It failed immediately when I tried to TRACERT to:
downloads.microsoft.com with the message:
Unable to resolve target system name download.microsoft.com

I can connect to http://www.microsoft.com/downloads/ with no problem.

An example of a full URL that fails is:
http://download.microsoft.com/


Thanks, Bill

On Mon, 02 Jul 2007 17:15:11 -0400, Barb Bowman
wrote:

ok, when it starts timing out with the ****, hit ctrl-C to stop it
from trying. then copy the whole thing to the clipboard and paste it
in here. looking to see where it is failing. can't do that without
the last entries.

can you get to
http://www.microsoft.com/downloads/ ?

can you give me an example of the full URL of one of these that
fails?



On Mon, 02 Jul 2007 07:00:01 -0700, MrBill
wrote:

Hello Barb,

Here goes:

=============================
Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Billipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Bill
C:\Users\Billtracert download.microsoft.com
Unable to resolve target system name download.microsoft.com.

C:\Users\Billtracert microsoft.com

Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:

1 16 ms 18 ms 13 ms 73.109.76.1
2 11 ms 15 ms 12 ms 68.87.172.229
3 11 ms 11 ms 20 ms 68.87.172.17
4 14 ms 13 ms 14 ms 12.125.99.101
5 49 ms 48 ms 48 ms 12.123.206.18
=============================

The last trace was still running when I copied it. I tried the same
steps on an XP machine with exactly the same results. Then I shut off
all firewalls on the Vista PC - same results again.

Can you help?

Thanks, Bill


On Mon, 02 Jul 2007 06:29:34 -0400, Barb Bowman
wrote:

if you can reach other sites, then open an elevated cmd prompt on
vista:

start
all programs
accessoriei

right click Command Prompt then run as administrator (ack the
prompt)

then type in

ipconfig /flushdns [enter]

leave the command prompt window open

can you get to the site after doing this?
if not, type into the command window

tracert download.microsoft.com [enter]

what happens? please paste results in here.

can you reach other microsoft sites?

same process for XP, but you don't need to run as administrator

On Sun, 01 Jul 2007 16:56:12 -0700, MrBill
wrote:

I'm not sure if this is the right group for this message, so if it is
wrong, please someone point me in the right direction.

I have 3 desktops, 2 running XP Home and 1 running Vista Home Premium.
All three OS's have been updated to today's date. My problem is that
I cannot download anything from the:

http://download.microsoft.com/

pages from any of the PC's, and that's a LOT of files I can't get at!
The error messages I get a

- You are not connected to the Internet.
- The website is encountering problems.
- There might be a typing error in the address.

This has been going on like this for a week or so, can anyone help?

Thanks, MrBill
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/