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Old March 30th 08, 06:17 PM posted to
zachd [MSFT]
external usenet poster
Posts: 3,472
Default MP4 video files crash Windows Explorer - Need Help!

What's the fault information for this crash according to the Problem Reports
and Solutions Center control panel?
will help you look that up if you don't know how.

This sounds like you're using a buggy MP4 codec that has a bad thumbnail

Speaking for myself only.
See for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

"Jefferds44" wrote in message

Hi guys,

I'm new to the forum.

I scoured the net in search of help with my problem but haven't found
anywhere or anyone who could help.

I have a PSP and ipod as many people do and like to put mp4 video files
on it. My problem is that MP4 files crash my windows explorer.

So anytime I open a folder that has an MP4 file in it, it crashes
windows explorer and I can't even manipulate the file (copy, move,

I have a feeling that the problem is when Windows Explorer trys do
display a thumbnail for the movies,... it just crashes.