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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices)

Laserjet 3052 is missing



 
 
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  #11 (permalink)  
Old July 21st 07, 08:14 PM posted to microsoft.public.windows.vista.hardware_devices
freddy
external usenet poster
 
Posts: 1,288
Default Laserjet 3052 is missing

Christian,

I think it's best to start over. In Server Properties, Drivers tab, you can
highlight the installed drivers and click on the Remove button. I don't know
how many drivers you have installed, or which are the correct ones, and it's
impossible for me to know what happened in your situation. After removing
all the drivers, reboot and then Windows should detect new hardware and
reinstall everything correctly.

Now you know where to look to determine whether the printer is installed
correctly (Control Panel, Printers). The first thing you do after installing
the printer is to print a test page. Post back on results.
--
freddy


"Christian Møller Nielsen" wrote:

On 20 Jul., 12:32, freddy wrote:
Chrisrtian,

If my reading of your descriptions is correct, it seems as though your
printer is installed. You see it twice because you see it as a scanner and
also as a printer. It appears as though you also see it as a USB device, as
well as a IEEE (Firewire) device. I suppose your printer can be used either
way. From a distance, I'd say it's installed, but I'm not there to see for
myself. Also, you don't see File in Control Panel Printers because your
menu bar is hidden. You have to unhide it.


It is a multi function machine, with scanner and printer in one
machine. I can use the scanner, but it only scan 50-75% of a page, so
I guessed that the driver wasn't installed correct? But I tried to
install a new in so many different ways, that I can think of no more.

When I look in serversettings-drivers, I can see that there are
different drivers installed. Yhe latest is selected to be standard (I
don't know if it's possible to uninstall the others and some old
ones?)

So, I need to know what you mean when you say, "I can't select a printer"
(words to that effect). In Control Panel, Printers, can you print a test
page?


I think I explained myself wrong? When I plugged in the USB cable
first time, there was no printer icon. There was one under scanner.
After installing the driver downloaded from HP ( - http://www.shortlink.eu?24
the PCL6 driver) an icon appeared in control panel/printers. I can now
select the printer in word and other programs too. When I try to print
a picture or a document or a test page, there is a message in the
printque (I don't know if that is the English word, but it's where I
can see what documents are waiting to be printed). In status it just
says ERROR.

If all else fails, perhaps you have a USB device recognition issue that can
be resolved by deleting the INFCACHE.1 file. It can get corrupted with bad
data and cause issues like you MAY have. The file is located at:
C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it
and select delete.


I renamed it (because I do not know if I need it back?)
It didn't help, even after rebooting.

Chr.
www.cmnielsen.dk
www.shortlink.eu


  #12 (permalink)  
Old July 21st 07, 09:20 PM posted to microsoft.public.windows.vista.hardware_devices
freddy
external usenet poster
 
Posts: 1,288
Default Laserjet 3052 is missing

Christian,

Here is the latest HP driver for your printer:

http://h20000.www2.hp.com/bizsupport...&swEnvOID=2100

Just in case you have something different.
--
freddy


"Christian Møller Nielsen" wrote:

On 20 Jul., 12:32, freddy wrote:
Chrisrtian,

If my reading of your descriptions is correct, it seems as though your
printer is installed. You see it twice because you see it as a scanner and
also as a printer. It appears as though you also see it as a USB device, as
well as a IEEE (Firewire) device. I suppose your printer can be used either
way. From a distance, I'd say it's installed, but I'm not there to see for
myself. Also, you don't see File in Control Panel Printers because your
menu bar is hidden. You have to unhide it.


It is a multi function machine, with scanner and printer in one
machine. I can use the scanner, but it only scan 50-75% of a page, so
I guessed that the driver wasn't installed correct? But I tried to
install a new in so many different ways, that I can think of no more.

When I look in serversettings-drivers, I can see that there are
different drivers installed. Yhe latest is selected to be standard (I
don't know if it's possible to uninstall the others and some old
ones?)

So, I need to know what you mean when you say, "I can't select a printer"
(words to that effect). In Control Panel, Printers, can you print a test
page?


I think I explained myself wrong? When I plugged in the USB cable
first time, there was no printer icon. There was one under scanner.
After installing the driver downloaded from HP ( - http://www.shortlink.eu?24
the PCL6 driver) an icon appeared in control panel/printers. I can now
select the printer in word and other programs too. When I try to print
a picture or a document or a test page, there is a message in the
printque (I don't know if that is the English word, but it's where I
can see what documents are waiting to be printed). In status it just
says ERROR.

If all else fails, perhaps you have a USB device recognition issue that can
be resolved by deleting the INFCACHE.1 file. It can get corrupted with bad
data and cause issues like you MAY have. The file is located at:
C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it
and select delete.


I renamed it (because I do not know if I need it back?)
It didn't help, even after rebooting.

Chr.
www.cmnielsen.dk
www.shortlink.eu


  #13 (permalink)  
Old July 22nd 07, 10:29 AM posted to microsoft.public.windows.vista.hardware_devices
Christian Møller Nielsen
external usenet poster
 
Posts: 25
Default Laserjet 3052 is missing

On 21 Jul., 22:14, freddy wrote:

I think it's best to start over. In Server Properties, Drivers tab, you can
highlight the installed drivers and click on the Remove button. After removing
all the drivers, reboot and then Windows should detect new hardware and
reinstall everything correctly.


Done. All drivers removed. PC rebooted.
Downloaded new driver (I use the 32 bit and not the 64 as you link to,
because it's the 32 bit VISTA I have currently installed. I swiched
from 64 to 32 because I hoped that it might solve the problems, but it
didn't and I started this tread asking for help)

Now you know where to look to determine whether the printer is installed
correctly (Control Panel, Printers). The first thing you do after installing
the printer is to print a test page.


I unplugged the USB cable. Then I run install.exe from the folder
where the drivers were unzipped. The install.ext automatically start
the driver wizard in VISTA, and it says that USB printers should not
be installed, because windows automatically install them. (
http://cmnielsen.dk/hp.jpg ---in danish, and next to the windows
wizard, the HP install wizard is shown). Anyway, I click "add local
printer" and I select USB Virtual printer Port. After some time the
wizard says it's finished and the driver was installed sucessfully.
Then I reboot and plug in the USB cable and go to controlpanel/printer
and try to print a test page. Nothing happens. It just says"error" in
the printque.

VISTA does not detect new hardware, so I guess that i remember that
the device has been plugged in earlier?

Chr.
www.cmnielsen.dk
www.shortlink.eu

  #14 (permalink)  
Old July 22nd 07, 11:36 AM posted to microsoft.public.windows.vista.hardware_devices
freddy
external usenet poster
 
Posts: 1,288
Default Laserjet 3052 is missing

Christian,

I'm now confused. First you say you have 64 bit Vista installed, then you
say you have 32 bit Vista installed. To make sure what you have, right click
Computer (formerly My Computer) and select Properties. In the Window that
opens, you can see what Vista shows you have installed. Then, make sure your
are using the correct driver and try installing it again after removing the
drivers you installed earlier. Don't use any driver other than a HP driver,
or the driver supplied by Vista.

If Vista shows that you don't need to install drivers because the drivers
are installed automatically, then follow that advice and try installing those
drivers automatically, after removing the drivers you previously installed
and rebooting with the printer connected to a USB port.

It does no harm to try different things. That is, also try installing with
the printer while it is connected to a USB port. If that doesn't work, you
can always start over. Also, HP is your best source of information for
installing a HP printer. If you can't get the printer installed, try
contacting HP support for assistance. HP should know more than I about
installing a HP printer. Just some ideas to consider. Post back or results.
--
freddy


"Christian Møller Nielsen" wrote:

On 21 Jul., 22:14, freddy wrote:

I think it's best to start over. In Server Properties, Drivers tab, you can
highlight the installed drivers and click on the Remove button. After removing
all the drivers, reboot and then Windows should detect new hardware and
reinstall everything correctly.


Done. All drivers removed. PC rebooted.
Downloaded new driver (I use the 32 bit and not the 64 as you link to,
because it's the 32 bit VISTA I have currently installed. I swiched
from 64 to 32 because I hoped that it might solve the problems, but it
didn't and I started this tread asking for help)

Now you know where to look to determine whether the printer is installed
correctly (Control Panel, Printers). The first thing you do after installing
the printer is to print a test page.


I unplugged the USB cable. Then I run install.exe from the folder
where the drivers were unzipped. The install.ext automatically start
the driver wizard in VISTA, and it says that USB printers should not
be installed, because windows automatically install them. (
http://cmnielsen.dk/hp.jpg ---in danish, and next to the windows
wizard, the HP install wizard is shown). Anyway, I click "add local
printer" and I select USB Virtual printer Port. After some time the
wizard says it's finished and the driver was installed sucessfully.
Then I reboot and plug in the USB cable and go to controlpanel/printer
and try to print a test page. Nothing happens. It just says"error" in
the printque.

VISTA does not detect new hardware, so I guess that i remember that
the device has been plugged in earlier?

Chr.
www.cmnielsen.dk
www.shortlink.eu


  #15 (permalink)  
Old July 22nd 07, 11:42 AM posted to microsoft.public.windows.vista.hardware_devices
freddy
external usenet poster
 
Posts: 1,288
Default Laserjet 3052 is missing

Christian,

I posted this earlier. I'm posting it again so you should try this before
you try to install the printer again: If all else fails, perhaps you have a
USB device recognition issue that can be resolved by deleting the INFCACHE.1
file. It can get corrupted with bad data and cause issues like you MAY have.
The file is located at: C:\Windows\inf. There, scroll down to the INFCACHE.1
file and right click it and select delete. To do this, you will likely have
to give yourself permission to delete it, because of Windows built-in
Security. Just right click the file, select Properties and then click on the
security tab. Sometimes corrects the problem and sometimes it doesn't.
--
freddy


"Christian Møller Nielsen" wrote:

On 21 Jul., 22:14, freddy wrote:

I think it's best to start over. In Server Properties, Drivers tab, you can
highlight the installed drivers and click on the Remove button. After removing
all the drivers, reboot and then Windows should detect new hardware and
reinstall everything correctly.


Done. All drivers removed. PC rebooted.
Downloaded new driver (I use the 32 bit and not the 64 as you link to,
because it's the 32 bit VISTA I have currently installed. I swiched
from 64 to 32 because I hoped that it might solve the problems, but it
didn't and I started this tread asking for help)

Now you know where to look to determine whether the printer is installed
correctly (Control Panel, Printers). The first thing you do after installing
the printer is to print a test page.


I unplugged the USB cable. Then I run install.exe from the folder
where the drivers were unzipped. The install.ext automatically start
the driver wizard in VISTA, and it says that USB printers should not
be installed, because windows automatically install them. (
http://cmnielsen.dk/hp.jpg ---in danish, and next to the windows
wizard, the HP install wizard is shown). Anyway, I click "add local
printer" and I select USB Virtual printer Port. After some time the
wizard says it's finished and the driver was installed sucessfully.
Then I reboot and plug in the USB cable and go to controlpanel/printer
and try to print a test page. Nothing happens. It just says"error" in
the printque.

VISTA does not detect new hardware, so I guess that i remember that
the device has been plugged in earlier?

Chr.
www.cmnielsen.dk
www.shortlink.eu


  #16 (permalink)  
Old July 22nd 07, 12:31 PM posted to microsoft.public.windows.vista.hardware_devices
Christian Møller Nielsen
external usenet poster
 
Posts: 25
Default Laserjet 3052 is missing

On 22 Jul., 13:36, freddy wrote:
Christian,

I'm now confused. First you say you have 64 bit Vista installed,


I'm sorry, it was my mistake. I Should have written 32 bit in my first
post. Sorry for any problems it have given you.

I did try to call HP, but they can't help me. They know they have a
problem, but they do not have the solution. Thats why I try in news
groups.

As posted earlier, I tried to delete INFACHE1 but that didn't help me.

I did try to follow the VISTA wizard as my first option to install the
printer, that didn't help me either.

I guess I have to wait for HP to get a solution or just sell the
printer and byu a new one from another company.

Chr.
www.cmnielsen.dk
www.shortlink.eu


  #17 (permalink)  
Old July 22nd 07, 01:14 PM posted to microsoft.public.windows.vista.hardware_devices
freddy
external usenet poster
 
Posts: 1,288
Default Laserjet 3052 is missing

Christian,

I'm out of ideas. I think you have tried everything you can try, apart from
spanking the printer! Maybe try the automatic Vista install one more time.
After removing any prior drivers and after deleting the infcache.1 file,
connect the printer and reboot. That's all I can think of. Sorry for this
condition. I don't know whether this is a HP problem or a Vista problem.
--
freddy


"Christian Møller Nielsen" wrote:

On 22 Jul., 13:36, freddy wrote:
Christian,

I'm now confused. First you say you have 64 bit Vista installed,


I'm sorry, it was my mistake. I Should have written 32 bit in my first
post. Sorry for any problems it have given you.

I did try to call HP, but they can't help me. They know they have a
problem, but they do not have the solution. Thats why I try in news
groups.

As posted earlier, I tried to delete INFACHE1 but that didn't help me.

I did try to follow the VISTA wizard as my first option to install the
printer, that didn't help me either.

I guess I have to wait for HP to get a solution or just sell the
printer and byu a new one from another company.

Chr.
www.cmnielsen.dk
www.shortlink.eu



  #18 (permalink)  
Old July 22nd 07, 04:23 PM posted to microsoft.public.windows.vista.hardware_devices
Christian Møller Nielsen
external usenet poster
 
Posts: 25
Default Laserjet 3052 is missing

On 22 Jul., 15:14, freddy wrote:

I'm out of ideas. I think you have tried everything you can try, apart from
spanking the printer! Maybe try the automatic Vista install one more time.
After removing any prior drivers and after deleting the infcache.1 file,
connect the printer and reboot. That's all I can think of. Sorry for this
condition. I don't know whether this is a HP problem or a Vista problem.


Thank you for your help and patience.

I will try your suggestion later today. If it does not help, I will
try to call HP Support once more, to see if they got any new ideas.

Chr.
www.cmnielsen.dk
www.shortlink.eu

  #19 (permalink)  
Old July 22nd 07, 05:42 PM posted to microsoft.public.windows.vista.hardware_devices
freddy
external usenet poster
 
Posts: 1,288
Default Laserjet 3052 is missing

Christian,

Just a reminder, during your last try, in addition to removing the drivers
and the cache file (if any), also remove any printer related entries in
Device Manager, including those under Hidden Devices. Never say never.
--
freddy


"Christian Møller Nielsen" wrote:

On 22 Jul., 15:14, freddy wrote:

I'm out of ideas. I think you have tried everything you can try, apart from
spanking the printer! Maybe try the automatic Vista install one more time.
After removing any prior drivers and after deleting the infcache.1 file,
connect the printer and reboot. That's all I can think of. Sorry for this
condition. I don't know whether this is a HP problem or a Vista problem.


Thank you for your help and patience.

I will try your suggestion later today. If it does not help, I will
try to call HP Support once more, to see if they got any new ideas.

Chr.
www.cmnielsen.dk
www.shortlink.eu


  #20 (permalink)  
Old July 23rd 07, 07:33 AM posted to microsoft.public.windows.vista.hardware_devices
Christian Møller Nielsen
external usenet poster
 
Posts: 25
Default Laserjet 3052 is missing

On 22 Jul., 19:42, freddy wrote:
Christian,

Just a reminder, during your last try, in addition to removing the drivers
and the cache file (if any), also remove any printer related entries in
Device Manager, including those under Hidden Devices. Never say never.



Ok, i'll give it a try.

Chr.
www.cmnielsen.dk
www.shortlink.eu

 




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