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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Laserjet 3052 is missing
Christian,
I think it's best to start over. In Server Properties, Drivers tab, you can highlight the installed drivers and click on the Remove button. I don't know how many drivers you have installed, or which are the correct ones, and it's impossible for me to know what happened in your situation. After removing all the drivers, reboot and then Windows should detect new hardware and reinstall everything correctly. Now you know where to look to determine whether the printer is installed correctly (Control Panel, Printers). The first thing you do after installing the printer is to print a test page. Post back on results. -- freddy "Christian Møller Nielsen" wrote: On 20 Jul., 12:32, freddy wrote: Chrisrtian, If my reading of your descriptions is correct, it seems as though your printer is installed. You see it twice because you see it as a scanner and also as a printer. It appears as though you also see it as a USB device, as well as a IEEE (Firewire) device. I suppose your printer can be used either way. From a distance, I'd say it's installed, but I'm not there to see for myself. Also, you don't see File in Control Panel Printers because your menu bar is hidden. You have to unhide it. It is a multi function machine, with scanner and printer in one machine. I can use the scanner, but it only scan 50-75% of a page, so I guessed that the driver wasn't installed correct? But I tried to install a new in so many different ways, that I can think of no more. When I look in serversettings-drivers, I can see that there are different drivers installed. Yhe latest is selected to be standard (I don't know if it's possible to uninstall the others and some old ones?) So, I need to know what you mean when you say, "I can't select a printer" (words to that effect). In Control Panel, Printers, can you print a test page? I think I explained myself wrong? When I plugged in the USB cable first time, there was no printer icon. There was one under scanner. After installing the driver downloaded from HP ( - http://www.shortlink.eu?24 the PCL6 driver) an icon appeared in control panel/printers. I can now select the printer in word and other programs too. When I try to print a picture or a document or a test page, there is a message in the printque (I don't know if that is the English word, but it's where I can see what documents are waiting to be printed). In status it just says ERROR. If all else fails, perhaps you have a USB device recognition issue that can be resolved by deleting the INFCACHE.1 file. It can get corrupted with bad data and cause issues like you MAY have. The file is located at: C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it and select delete. I renamed it (because I do not know if I need it back?) It didn't help, even after rebooting. Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
Christian,
Here is the latest HP driver for your printer: http://h20000.www2.hp.com/bizsupport...&swEnvOID=2100 Just in case you have something different. -- freddy "Christian Møller Nielsen" wrote: On 20 Jul., 12:32, freddy wrote: Chrisrtian, If my reading of your descriptions is correct, it seems as though your printer is installed. You see it twice because you see it as a scanner and also as a printer. It appears as though you also see it as a USB device, as well as a IEEE (Firewire) device. I suppose your printer can be used either way. From a distance, I'd say it's installed, but I'm not there to see for myself. Also, you don't see File in Control Panel Printers because your menu bar is hidden. You have to unhide it. It is a multi function machine, with scanner and printer in one machine. I can use the scanner, but it only scan 50-75% of a page, so I guessed that the driver wasn't installed correct? But I tried to install a new in so many different ways, that I can think of no more. When I look in serversettings-drivers, I can see that there are different drivers installed. Yhe latest is selected to be standard (I don't know if it's possible to uninstall the others and some old ones?) So, I need to know what you mean when you say, "I can't select a printer" (words to that effect). In Control Panel, Printers, can you print a test page? I think I explained myself wrong? When I plugged in the USB cable first time, there was no printer icon. There was one under scanner. After installing the driver downloaded from HP ( - http://www.shortlink.eu?24 the PCL6 driver) an icon appeared in control panel/printers. I can now select the printer in word and other programs too. When I try to print a picture or a document or a test page, there is a message in the printque (I don't know if that is the English word, but it's where I can see what documents are waiting to be printed). In status it just says ERROR. If all else fails, perhaps you have a USB device recognition issue that can be resolved by deleting the INFCACHE.1 file. It can get corrupted with bad data and cause issues like you MAY have. The file is located at: C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it and select delete. I renamed it (because I do not know if I need it back?) It didn't help, even after rebooting. Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
On 21 Jul., 22:14, freddy wrote:
I think it's best to start over. In Server Properties, Drivers tab, you can highlight the installed drivers and click on the Remove button. After removing all the drivers, reboot and then Windows should detect new hardware and reinstall everything correctly. Done. All drivers removed. PC rebooted. Downloaded new driver (I use the 32 bit and not the 64 as you link to, because it's the 32 bit VISTA I have currently installed. I swiched from 64 to 32 because I hoped that it might solve the problems, but it didn't and I started this tread asking for help) Now you know where to look to determine whether the printer is installed correctly (Control Panel, Printers). The first thing you do after installing the printer is to print a test page. I unplugged the USB cable. Then I run install.exe from the folder where the drivers were unzipped. The install.ext automatically start the driver wizard in VISTA, and it says that USB printers should not be installed, because windows automatically install them. ( http://cmnielsen.dk/hp.jpg ---in danish, and next to the windows wizard, the HP install wizard is shown). Anyway, I click "add local printer" and I select USB Virtual printer Port. After some time the wizard says it's finished and the driver was installed sucessfully. Then I reboot and plug in the USB cable and go to controlpanel/printer and try to print a test page. Nothing happens. It just says"error" in the printque. VISTA does not detect new hardware, so I guess that i remember that the device has been plugged in earlier? Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
Christian,
I'm now confused. First you say you have 64 bit Vista installed, then you say you have 32 bit Vista installed. To make sure what you have, right click Computer (formerly My Computer) and select Properties. In the Window that opens, you can see what Vista shows you have installed. Then, make sure your are using the correct driver and try installing it again after removing the drivers you installed earlier. Don't use any driver other than a HP driver, or the driver supplied by Vista. If Vista shows that you don't need to install drivers because the drivers are installed automatically, then follow that advice and try installing those drivers automatically, after removing the drivers you previously installed and rebooting with the printer connected to a USB port. It does no harm to try different things. That is, also try installing with the printer while it is connected to a USB port. If that doesn't work, you can always start over. Also, HP is your best source of information for installing a HP printer. If you can't get the printer installed, try contacting HP support for assistance. HP should know more than I about installing a HP printer. Just some ideas to consider. Post back or results. -- freddy "Christian Møller Nielsen" wrote: On 21 Jul., 22:14, freddy wrote: I think it's best to start over. In Server Properties, Drivers tab, you can highlight the installed drivers and click on the Remove button. After removing all the drivers, reboot and then Windows should detect new hardware and reinstall everything correctly. Done. All drivers removed. PC rebooted. Downloaded new driver (I use the 32 bit and not the 64 as you link to, because it's the 32 bit VISTA I have currently installed. I swiched from 64 to 32 because I hoped that it might solve the problems, but it didn't and I started this tread asking for help) Now you know where to look to determine whether the printer is installed correctly (Control Panel, Printers). The first thing you do after installing the printer is to print a test page. I unplugged the USB cable. Then I run install.exe from the folder where the drivers were unzipped. The install.ext automatically start the driver wizard in VISTA, and it says that USB printers should not be installed, because windows automatically install them. ( http://cmnielsen.dk/hp.jpg ---in danish, and next to the windows wizard, the HP install wizard is shown). Anyway, I click "add local printer" and I select USB Virtual printer Port. After some time the wizard says it's finished and the driver was installed sucessfully. Then I reboot and plug in the USB cable and go to controlpanel/printer and try to print a test page. Nothing happens. It just says"error" in the printque. VISTA does not detect new hardware, so I guess that i remember that the device has been plugged in earlier? Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
Christian,
I posted this earlier. I'm posting it again so you should try this before you try to install the printer again: If all else fails, perhaps you have a USB device recognition issue that can be resolved by deleting the INFCACHE.1 file. It can get corrupted with bad data and cause issues like you MAY have. The file is located at: C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it and select delete. To do this, you will likely have to give yourself permission to delete it, because of Windows built-in Security. Just right click the file, select Properties and then click on the security tab. Sometimes corrects the problem and sometimes it doesn't. -- freddy "Christian Møller Nielsen" wrote: On 21 Jul., 22:14, freddy wrote: I think it's best to start over. In Server Properties, Drivers tab, you can highlight the installed drivers and click on the Remove button. After removing all the drivers, reboot and then Windows should detect new hardware and reinstall everything correctly. Done. All drivers removed. PC rebooted. Downloaded new driver (I use the 32 bit and not the 64 as you link to, because it's the 32 bit VISTA I have currently installed. I swiched from 64 to 32 because I hoped that it might solve the problems, but it didn't and I started this tread asking for help) Now you know where to look to determine whether the printer is installed correctly (Control Panel, Printers). The first thing you do after installing the printer is to print a test page. I unplugged the USB cable. Then I run install.exe from the folder where the drivers were unzipped. The install.ext automatically start the driver wizard in VISTA, and it says that USB printers should not be installed, because windows automatically install them. ( http://cmnielsen.dk/hp.jpg ---in danish, and next to the windows wizard, the HP install wizard is shown). Anyway, I click "add local printer" and I select USB Virtual printer Port. After some time the wizard says it's finished and the driver was installed sucessfully. Then I reboot and plug in the USB cable and go to controlpanel/printer and try to print a test page. Nothing happens. It just says"error" in the printque. VISTA does not detect new hardware, so I guess that i remember that the device has been plugged in earlier? Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
On 22 Jul., 13:36, freddy wrote:
Christian, I'm now confused. First you say you have 64 bit Vista installed, I'm sorry, it was my mistake. I Should have written 32 bit in my first post. Sorry for any problems it have given you. I did try to call HP, but they can't help me. They know they have a problem, but they do not have the solution. Thats why I try in news groups. As posted earlier, I tried to delete INFACHE1 but that didn't help me. I did try to follow the VISTA wizard as my first option to install the printer, that didn't help me either. I guess I have to wait for HP to get a solution or just sell the printer and byu a new one from another company. Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
Christian,
I'm out of ideas. I think you have tried everything you can try, apart from spanking the printer! Maybe try the automatic Vista install one more time. After removing any prior drivers and after deleting the infcache.1 file, connect the printer and reboot. That's all I can think of. Sorry for this condition. I don't know whether this is a HP problem or a Vista problem. -- freddy "Christian Møller Nielsen" wrote: On 22 Jul., 13:36, freddy wrote: Christian, I'm now confused. First you say you have 64 bit Vista installed, I'm sorry, it was my mistake. I Should have written 32 bit in my first post. Sorry for any problems it have given you. I did try to call HP, but they can't help me. They know they have a problem, but they do not have the solution. Thats why I try in news groups. As posted earlier, I tried to delete INFACHE1 but that didn't help me. I did try to follow the VISTA wizard as my first option to install the printer, that didn't help me either. I guess I have to wait for HP to get a solution or just sell the printer and byu a new one from another company. Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
On 22 Jul., 15:14, freddy wrote:
I'm out of ideas. I think you have tried everything you can try, apart from spanking the printer! Maybe try the automatic Vista install one more time. After removing any prior drivers and after deleting the infcache.1 file, connect the printer and reboot. That's all I can think of. Sorry for this condition. I don't know whether this is a HP problem or a Vista problem. Thank you for your help and patience. I will try your suggestion later today. If it does not help, I will try to call HP Support once more, to see if they got any new ideas. Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
Christian,
Just a reminder, during your last try, in addition to removing the drivers and the cache file (if any), also remove any printer related entries in Device Manager, including those under Hidden Devices. Never say never. -- freddy "Christian Møller Nielsen" wrote: On 22 Jul., 15:14, freddy wrote: I'm out of ideas. I think you have tried everything you can try, apart from spanking the printer! Maybe try the automatic Vista install one more time. After removing any prior drivers and after deleting the infcache.1 file, connect the printer and reboot. That's all I can think of. Sorry for this condition. I don't know whether this is a HP problem or a Vista problem. Thank you for your help and patience. I will try your suggestion later today. If it does not help, I will try to call HP Support once more, to see if they got any new ideas. Chr. www.cmnielsen.dk www.shortlink.eu |
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Laserjet 3052 is missing
On 22 Jul., 19:42, freddy wrote:
Christian, Just a reminder, during your last try, in addition to removing the drivers and the cache file (if any), also remove any printer related entries in Device Manager, including those under Hidden Devices. Never say never. Ok, i'll give it a try. Chr. www.cmnielsen.dk www.shortlink.eu |