Laserjet 3052 is missing
 

Hello all.
After installing VISTA Ultimate 64 BIT, I can't use my printer. It's
a
HP LaserJet 3052 connected by USB cable. (it's a multifunction unit
with printer, scanner and fax all-in-one). When I plugged in the USB
cable, Windows recognized the hardware and told me that the drivers
was successfully installed, but when I go to control panel, I can't
find the printer and I can't select the printer when I want to print
something. I can only select fax and "Microsoft XPS Document Writer"
when I try to print anything.
When I go to control panel - System - Devise Manager I can see the
LaserJet two places. One is "Picture units" where it's located as a
scanner and the other place is under IEEE1284.4 where it's located as
HP LaserJet (DOT4USB)
How do I get Windows to recognize my LaserJet as a printer?
I tried to download new drivers from www.hp.com but when I try to
install them, I get a notice that says that Windows automatically
installs USB units, and I can only install it if I have a cable to
the
LPT port OR COM port. It's not possible to insert a printer cable
into
the LaserJet.
I tried to install the driver without the USB cable plugged in, but
VISTA says that I cannot install drivers for USB devices, only
devices
for COM or LTP ports.

Chr.
www.cmnielsen.dk
www.shortlink.eu

Laserjet 3052 is missing
 

Christian,

Check in Control Panel Printers to see whether the printer icon is
displayed. Also, under File (in Control Panel, Printers) select Server
Properties and look under the Drivers tab. Your printer should appear there
if it's installed. If not, select Add a Printer to see whether you can find
it listed as a choice to install. If the menu bar is hidden, right click the
menu bar area and unhide it.

In addition, in Device Manager, under View (at the top menu), select Show
Hidden Devices. In the window that opens, the printer should be displayed.
If it is, note whether any error messages, or other indication of errors, are
displayed. Follow any instructions for correcting any problems. Post back.
--
freddy


"Christian Møller Nielsen" wrote:

Hello all.
After installing VISTA Ultimate 64 BIT, I can't use my printer. It's
a
HP LaserJet 3052 connected by USB cable. (it's a multifunction unit
with printer, scanner and fax all-in-one). When I plugged in the USB
cable, Windows recognized the hardware and told me that the drivers
was successfully installed, but when I go to control panel, I can't
find the printer and I can't select the printer when I want to print
something. I can only select fax and "Microsoft XPS Document Writer"
when I try to print anything.
When I go to control panel - System - Devise Manager I can see the
LaserJet two places. One is "Picture units" where it's located as a
scanner and the other place is under IEEE1284.4 where it's located as
HP LaserJet (DOT4USB)
How do I get Windows to recognize my LaserJet as a printer?
I tried to download new drivers from www.hp.com but when I try to
install them, I get a notice that says that Windows automatically
installs USB units, and I can only install it if I have a cable to
the
LPT port OR COM port. It's not possible to insert a printer cable
into
the LaserJet.
I tried to install the driver without the USB cable plugged in, but
VISTA says that I cannot install drivers for USB devices, only
devices
for COM or LTP ports.

Chr.
www.cmnielsen.dk
www.shortlink.eu

Laserjet 3052 is missing
 

Have you seen the firmware update for that 3052?

http://h20000.www2.hp.com/bizsupport...Description.js
p?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1140 784&prodNameId=114077
9&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem= ma-38209-5

Go there and study the fixes listed and the installation instructions.

In article .com,
Christian Møller Nielsen wrote:

I tried to install the driver without the USB cable plugged in,

This is the normal procedure for USB devices -- install the software
without the cable plugged in and using the maker's (HP) installation
file. Otherwise VISTA grabs and tries to do its thing and it doesn't
have what you need.

I'd suggest cleaning up any software you have installed, figure out how
to update the firmware -- you might have to find an XP computer it can
talk with -- and then start again by installing the HP software before
connecting the USB cable to the PC. Don't use Add new printer.

Hope that helps.

Laserjet 3052 is missing
 

On 20 Jul., 01:49, huwyngr wrote:
Have you seen the firmware update for that 3052?

http://h20000.www2.hp.com/bizsupport...tem=ma-38209-5

Go there and study the fixes listed and the installation instructions.

In article .com,

Christian Møller Nielsen wrote:
I tried to install the driver without the USB cable plugged in,

This is the normal procedure for USB devices -- install the software
without the cable plugged in and using the maker's (HP) installation
file. Otherwise VISTA grabs and tries to do its thing and it doesn't
have what you need.

I'd suggest cleaning up any software you have installed, figure out how
to update the firmware -- you might have to find an XP computer it can
talk with -- and then start again by installing the HP software before
connecting the USB cable to the PC. Don't use Add new printer.

Hope that helps.

I will try to. I'll make a clean VISTA install and try installing the
driver that way.

Chr.
www.cmnielsen.dk
www.shortlink.eu

Laserjet 3052 is missing
 

On 19 Jul., 15:38, freddy wrote:
Christian,

Check in Control Panel Printers to see whether the printer icon is
displayed.

It is. The icon was displayed after trying to install HP driver
(without the usb cable pluged in)

Also, under File (in Control Panel, Printers) select Server
Properties and look under the Drivers tab.

I cannot find anything called "File" or "Server Properties" :o(

Your printer should appear there
if it's installed. If not, select Add a Printer to see whether you can find
it listed as a choice to install. If the menu bar is hidden, right click the
menu bar area and unhide it.

In addition, in Device Manager, under View (at the top menu), select Show
Hidden Devices. In the window that opens, the printer should be displayed.
If it is, note whether any error messages, or other indication of errors, are
displayed. Follow any instructions for correcting any problems. Post back.

I see the hardware listed 2 times.
1) Pictureunits
HP LaserJet 3052 Scanner
2) IEEE 1284.4 - units
HP LaserJet 3052 (DOT4USB)
Chr.
www.cmnielsen.dk
www.shortlink.eu

Laserjet 3052 is missing
 

On 20 Jul., 10:40, Christian Møller Nielsen
wrote:

I see the hardware listed 2 times.
1) Pictureunits
HP LaserJet 3052 Scanner
2) IEEE 1284.4 - units
HP LaserJet 3052 (DOT4USB)

I found one more place:

3) USB Controllers
HP LaserJet 3052 EWS

Chr.
www.cmnielsen.dk
www.shortlink.eu

Laserjet 3052 is missing
 

Chrisrtian,

If my reading of your descriptions is correct, it seems as though your
printer is installed. You see it twice because you see it as a scanner and
also as a printer. It appears as though you also see it as a USB device, as
well as a IEEE (Firewire) device. I suppose your printer can be used either
way. From a distance, I'd say it's installed, but I'm not there to see for
myself. Also, you don't see File in Control Panel Printers because your
menu bar is hidden. You have to unhide it.

So, I need to know what you mean when you say, "I can't select a printer"
(words to that effect). In Control Panel, Printers, can you print a test
page?

Also, in Documents (formerly My Documents), can you right click a document
and select Print and get output at the printer?

In Word or in Word Pad (or any application from which you can print), when
you click on File and then on Print, is a printer available when you click on
Find a Printer or on Select a Printer?

If all else fails, perhaps you have a USB device recognition issue that can
be resolved by deleting the INFCACHE.1 file. It can get corrupted with bad
data and cause issues like you MAY have. The file is located at:
C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it
and select delete. To do this, you will likely have to give yourself
permission to delete it, because of Windows built-in Security. Just right
click the file, select Properties and then click on the security tab. Let us
know whether this procedure does anything. Sometimes it does and sometimes it
doesn't, but I'm not convinced you have this problem. Post back on results.
--
freddy


"Christian Møller Nielsen" wrote:

On 19 Jul., 15:38, freddy wrote:
Christian,

Check in Control Panel Printers to see whether the printer icon is
displayed.

It is. The icon was displayed after trying to install HP driver
(without the usb cable pluged in)

Also, under File (in Control Panel, Printers) select Server
Properties and look under the Drivers tab.

I cannot find anything called "File" or "Server Properties" :o(

Your printer should appear there
if it's installed. If not, select Add a Printer to see whether you can find
it listed as a choice to install. If the menu bar is hidden, right click the
menu bar area and unhide it.

In addition, in Device Manager, under View (at the top menu), select Show
Hidden Devices. In the window that opens, the printer should be displayed.
If it is, note whether any error messages, or other indication of errors, are
displayed. Follow any instructions for correcting any problems. Post back.

I see the hardware listed 2 times.
1) Pictureunits
HP LaserJet 3052 Scanner
2) IEEE 1284.4 - units
HP LaserJet 3052 (DOT4USB)
Chr.
www.cmnielsen.dk
www.shortlink.eu

Laserjet 3052 is missing
 

Christian,

I overlooked explaining how to find Server Properties, when you can't get
your Menu bar to appear in Control Panel Printers. There, just right click
an empty space and select Server Properties. After you do this, you want
select the Driver tab to confirm that your printer appears as installed. If
you see it, it's installed! Now all you have to do is figure out how to use
it. That's my take on it, anyway.
--
freddy


"Christian Møller Nielsen" wrote:

On 19 Jul., 15:38, freddy wrote:
Christian,

Check in Control Panel Printers to see whether the printer icon is
displayed.

It is. The icon was displayed after trying to install HP driver
(without the usb cable pluged in)

Also, under File (in Control Panel, Printers) select Server
Properties and look under the Drivers tab.

I cannot find anything called "File" or "Server Properties" :o(

Your printer should appear there
if it's installed. If not, select Add a Printer to see whether you can find
it listed as a choice to install. If the menu bar is hidden, right click the
menu bar area and unhide it.

In addition, in Device Manager, under View (at the top menu), select Show
Hidden Devices. In the window that opens, the printer should be displayed.
If it is, note whether any error messages, or other indication of errors, are
displayed. Follow any instructions for correcting any problems. Post back.

I see the hardware listed 2 times.
1) Pictureunits
HP LaserJet 3052 Scanner
2) IEEE 1284.4 - units
HP LaserJet 3052 (DOT4USB)
Chr.
www.cmnielsen.dk
www.shortlink.eu

Laserjet 3052 is missing
 

Good luck! Do let us know how you get on.

Laserjet 3052 is missing
 

On 20 Jul., 12:32, freddy wrote:
Chrisrtian,

If my reading of your descriptions is correct, it seems as though your
printer is installed. You see it twice because you see it as a scanner and
also as a printer. It appears as though you also see it as a USB device, as
well as a IEEE (Firewire) device. I suppose your printer can be used either
way. From a distance, I'd say it's installed, but I'm not there to see for
myself. Also, you don't see File in Control Panel Printers because your
menu bar is hidden. You have to unhide it.

It is a multi function machine, with scanner and printer in one
machine. I can use the scanner, but it only scan 50-75% of a page, so
I guessed that the driver wasn't installed correct? But I tried to
install a new in so many different ways, that I can think of no more.

When I look in serversettings-drivers, I can see that there are
different drivers installed. Yhe latest is selected to be standard (I
don't know if it's possible to uninstall the others and some old
ones?)

So, I need to know what you mean when you say, "I can't select a printer"
(words to that effect). In Control Panel, Printers, can you print a test
page?

I think I explained myself wrong? When I plugged in the USB cable
first time, there was no printer icon. There was one under scanner.
After installing the driver downloaded from HP ( - http://www.shortlink.eu?24
the PCL6 driver) an icon appeared in control panel/printers. I can now
select the printer in word and other programs too. When I try to print
a picture or a document or a test page, there is a message in the
printque (I don't know if that is the English word, but it's where I
can see what documents are waiting to be printed). In status it just
says ERROR.

If all else fails, perhaps you have a USB device recognition issue that can
be resolved by deleting the INFCACHE.1 file. It can get corrupted with bad
data and cause issues like you MAY have. The file is located at:
C:\Windows\inf. There, scroll down to the INFCACHE.1 file and right click it
and select delete.

I renamed it (because I do not know if I need it back?)
It didn't help, even after rebooting.

Chr.
www.cmnielsen.dk
www.shortlink.eu