and he has not responded. Their basic suggestions- "make sure the phone
line
is plugged into the fax modem" and "try a reinstall-in-place" - solved
nothing.

And do not hold your breath waiting. I've been on the phone with their tech
support ....
DO NOT HOLD YOUR BREATH!!
They actually beat HP in useless tech support.
Good luck anyway.
Cheers
http://warworld13.myminicity.com/