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I'm having typical "local only" internet results. I'm "online" but way, way
more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! |
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How are you connected to the Internet? What router (model, hardware
revision, firmware version)? What network adapter? Please post the output of ipconfig /all. to do this: start programs accessories command prompt (right click and select run as administrator and acknowledge the prompt) ipconfig /all [enter] click the icon on the menubar on the left and then edit, select all (it will turn white) click the icon in the menubar again then edit, copy this copies to the clipboard. paste into a reply On Thu, 2 Aug 2007 10:22:04 -0700, Victoria wrote: I'm having typical "local only" internet results. I'm "online" but way, way more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
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Thanks for your help. I think this is what you need:
Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Victoriaipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Victoria-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-13-E8-14-00-7D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::94bb:759b:7651:bf19%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, August 02, 2007 12:37:11 PM Lease Expires . . . . . . . . . . : Thursday, August 02, 2007 3:11:30 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 268440552 DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-1A-6B-7F-BD-5F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : 00-16-D3-9E-81-51 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{E645DA4E-28EC-4F2F-BD86-13F63CE30 C3E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.10%14(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38c:2405:cad:3f57:fff5(Prefe rred) Link-local IPv6 Address . . . . . : fe80::2405:cad:3f57:fff5%12(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{62E28A93-B2B3-4974-A789-5DCB9916B BD8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7BB1C6AA-A010-48A8-8F36-5BE4C332B 361} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Victoria "Barb Bowman" wrote: How are you connected to the Internet? What router (model, hardware revision, firmware version)? What network adapter? Please post the output of ipconfig /all. to do this: start programs accessories command prompt (right click and select run as administrator and acknowledge the prompt) ipconfig /all [enter] click the icon on the menubar on the left and then edit, select all (it will turn white) click the icon in the menubar again then edit, copy this copies to the clipboard. paste into a reply On Thu, 2 Aug 2007 10:22:04 -0700, Victoria wrote: I'm having typical "local only" internet results. I'm "online" but way, way more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
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that is one part of the info - you've got a wireless a/b/g/draft N
adapter also needed to know more about the wireless router you are using manufacturer hardware rev firmware rev the UPnP test result you reported would not have an impact on speed/connectivity per se. it could be a symptom of old firmware that could be upgraded. so with the details in your router, we could check to see if there is newer firmware, etc. what type of wireless security are you using? On Thu, 2 Aug 2007 11:30:01 -0700, Victoria wrote: Thanks for your help. I think this is what you need: Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Victoriaipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Victoria-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-13-E8-14-00-7D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::94bb:759b:7651:bf19%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, August 02, 2007 12:37:11 PM Lease Expires . . . . . . . . . . : Thursday, August 02, 2007 3:11:30 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 268440552 DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-1A-6B-7F-BD-5F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : 00-16-D3-9E-81-51 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{E645DA4E-28EC-4F2F-BD86-13F63CE30 C3E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.10%14(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38c:2405:cad:3f57:fff5(Prefe rred) Link-local IPv6 Address . . . . . : fe80::2405:cad:3f57:fff5%12(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{62E28A93-B2B3-4974-A789-5DCB9916B BD8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7BB1C6AA-A010-48A8-8F36-5BE4C332B 361} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Victoria "Barb Bowman" wrote: How are you connected to the Internet? What router (model, hardware revision, firmware version)? What network adapter? Please post the output of ipconfig /all. to do this: start programs accessories command prompt (right click and select run as administrator and acknowledge the prompt) ipconfig /all [enter] click the icon on the menubar on the left and then edit, select all (it will turn white) click the icon in the menubar again then edit, copy this copies to the clipboard. paste into a reply On Thu, 2 Aug 2007 10:22:04 -0700, Victoria wrote: I'm having typical "local only" internet results. I'm "online" but way, way more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
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Again, thank you for your help.
I know that I use a netgear router. How would I locate the hardware/firmware information? For wireless security I use CA. "Barb Bowman" wrote: that is one part of the info - you've got a wireless a/b/g/draft N adapter also needed to know more about the wireless router you are using manufacturer hardware rev firmware rev the UPnP test result you reported would not have an impact on speed/connectivity per se. it could be a symptom of old firmware that could be upgraded. so with the details in your router, we could check to see if there is newer firmware, etc. what type of wireless security are you using? On Thu, 2 Aug 2007 11:30:01 -0700, Victoria wrote: Thanks for your help. I think this is what you need: Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Victoriaipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Victoria-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-13-E8-14-00-7D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::94bb:759b:7651:bf19%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, August 02, 2007 12:37:11 PM Lease Expires . . . . . . . . . . : Thursday, August 02, 2007 3:11:30 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 268440552 DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-1A-6B-7F-BD-5F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : 00-16-D3-9E-81-51 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{E645DA4E-28EC-4F2F-BD86-13F63CE30 C3E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.10%14(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38c:2405:cad:3f57:fff5(Prefe rred) Link-local IPv6 Address . . . . . : fe80::2405:cad:3f57:fff5%12(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{62E28A93-B2B3-4974-A789-5DCB9916B BD8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7BB1C6AA-A010-48A8-8F36-5BE4C332B 361} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Victoria "Barb Bowman" wrote: How are you connected to the Internet? What router (model, hardware revision, firmware version)? What network adapter? Please post the output of ipconfig /all. to do this: start programs accessories command prompt (right click and select run as administrator and acknowledge the prompt) ipconfig /all [enter] click the icon on the menubar on the left and then edit, select all (it will turn white) click the icon in the menubar again then edit, copy this copies to the clipboard. paste into a reply On Thu, 2 Aug 2007 10:22:04 -0700, Victoria wrote: I'm having typical "local only" internet results. I'm "online" but way, way more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
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is this an all in one device provided by Road Runner? or did you buy
it? is there a sticker on the bottom with a model number, etc.? you should be able to log on to the router admin pages by opening a browser and typing in http://192.168.0.1 it's likely that the username is netgear or admin and that the password is blank(empty) or password who set this router up for you? CA is most likely an AV or AV/firewall. Are you using WPA2, WPA, or WEP (WEP is not secure at all and not safe). On Thu, 2 Aug 2007 14:44:01 -0700, Victoria wrote: Again, thank you for your help. I know that I use a netgear router. How would I locate the hardware/firmware information? For wireless security I use CA. "Barb Bowman" wrote: that is one part of the info - you've got a wireless a/b/g/draft N adapter also needed to know more about the wireless router you are using manufacturer hardware rev firmware rev the UPnP test result you reported would not have an impact on speed/connectivity per se. it could be a symptom of old firmware that could be upgraded. so with the details in your router, we could check to see if there is newer firmware, etc. what type of wireless security are you using? On Thu, 2 Aug 2007 11:30:01 -0700, Victoria wrote: Thanks for your help. I think this is what you need: Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Victoriaipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Victoria-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-13-E8-14-00-7D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::94bb:759b:7651:bf19%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, August 02, 2007 12:37:11 PM Lease Expires . . . . . . . . . . : Thursday, August 02, 2007 3:11:30 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 268440552 DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-1A-6B-7F-BD-5F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : 00-16-D3-9E-81-51 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{E645DA4E-28EC-4F2F-BD86-13F63CE30 C3E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.10%14(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38c:2405:cad:3f57:fff5(Prefe rred) Link-local IPv6 Address . . . . . : fe80::2405:cad:3f57:fff5%12(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{62E28A93-B2B3-4974-A789-5DCB9916B BD8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7BB1C6AA-A010-48A8-8F36-5BE4C332B 361} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Victoria "Barb Bowman" wrote: How are you connected to the Internet? What router (model, hardware revision, firmware version)? What network adapter? Please post the output of ipconfig /all. to do this: start programs accessories command prompt (right click and select run as administrator and acknowledge the prompt) ipconfig /all [enter] click the icon on the menubar on the left and then edit, select all (it will turn white) click the icon in the menubar again then edit, copy this copies to the clipboard. paste into a reply On Thu, 2 Aug 2007 10:22:04 -0700, Victoria wrote: I'm having typical "local only" internet results. I'm "online" but way, way more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
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The router is an all in one device provided by roadrunner.
Netgear Wireless Cable Modem Gateway model CG814WG. I was able to access the router settings using the link you provided but got the name and model from the bottom of the router itself. The router was configured by the rr technician. As a note, we've used it wirelessly since June 2005 without any trouble. All other laptops run on XP but mine is on Vista. Yes, CA is an AV/Firewall. And we are using WEP which my husband and I understood to be the most secure setting available. If is not, what do you recommend? "Barb Bowman" wrote: is this an all in one device provided by Road Runner? or did you buy it? is there a sticker on the bottom with a model number, etc.? you should be able to log on to the router admin pages by opening a browser and typing in http://192.168.0.1 it's likely that the username is netgear or admin and that the password is blank(empty) or password who set this router up for you? CA is most likely an AV or AV/firewall. Are you using WPA2, WPA, or WEP (WEP is not secure at all and not safe). On Thu, 2 Aug 2007 14:44:01 -0700, Victoria wrote: Again, thank you for your help. I know that I use a netgear router. How would I locate the hardware/firmware information? For wireless security I use CA. "Barb Bowman" wrote: that is one part of the info - you've got a wireless a/b/g/draft N adapter also needed to know more about the wireless router you are using manufacturer hardware rev firmware rev the UPnP test result you reported would not have an impact on speed/connectivity per se. it could be a symptom of old firmware that could be upgraded. so with the details in your router, we could check to see if there is newer firmware, etc. what type of wireless security are you using? On Thu, 2 Aug 2007 11:30:01 -0700, Victoria wrote: Thanks for your help. I think this is what you need: Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Victoriaipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Victoria-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-13-E8-14-00-7D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::94bb:759b:7651:bf19%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, August 02, 2007 12:37:11 PM Lease Expires . . . . . . . . . . : Thursday, August 02, 2007 3:11:30 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 268440552 DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-1A-6B-7F-BD-5F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : 00-16-D3-9E-81-51 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{E645DA4E-28EC-4F2F-BD86-13F63CE30 C3E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.10%14(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38c:2405:cad:3f57:fff5(Prefe rred) Link-local IPv6 Address . . . . . : fe80::2405:cad:3f57:fff5%12(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{62E28A93-B2B3-4974-A789-5DCB9916B BD8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7BB1C6AA-A010-48A8-8F36-5BE4C332B 361} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Victoria "Barb Bowman" wrote: How are you connected to the Internet? What router (model, hardware revision, firmware version)? What network adapter? Please post the output of ipconfig /all. to do this: start programs accessories command prompt (right click and select run as administrator and acknowledge the prompt) ipconfig /all [enter] click the icon on the menubar on the left and then edit, select all (it will turn white) click the icon in the menubar again then edit, copy this copies to the clipboard. paste into a reply On Thu, 2 Aug 2007 10:22:04 -0700, Victoria wrote: I'm having typical "local only" internet results. I'm "online" but way, way more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |
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WEP has not been truly safe for a few years. You need at least WPA
(or WPA2). I don't know if your hardware is V1 or V2. Time Warner has to apply firmware upgrades to these devices (if they have one available). You can also try the latest Intel driver for the wireless card: http://downloadcenter.intel.com/filt...bmit=Go%21#DRI On Fri, 3 Aug 2007 13:38:02 -0700, Victoria wrote: The router is an all in one device provided by roadrunner. Netgear Wireless Cable Modem Gateway model CG814WG. I was able to access the router settings using the link you provided but got the name and model from the bottom of the router itself. The router was configured by the rr technician. As a note, we've used it wirelessly since June 2005 without any trouble. All other laptops run on XP but mine is on Vista. Yes, CA is an AV/Firewall. And we are using WEP which my husband and I understood to be the most secure setting available. If is not, what do you recommend? "Barb Bowman" wrote: is this an all in one device provided by Road Runner? or did you buy it? is there a sticker on the bottom with a model number, etc.? you should be able to log on to the router admin pages by opening a browser and typing in http://192.168.0.1 it's likely that the username is netgear or admin and that the password is blank(empty) or password who set this router up for you? CA is most likely an AV or AV/firewall. Are you using WPA2, WPA, or WEP (WEP is not secure at all and not safe). On Thu, 2 Aug 2007 14:44:01 -0700, Victoria wrote: Again, thank you for your help. I know that I use a netgear router. How would I locate the hardware/firmware information? For wireless security I use CA. "Barb Bowman" wrote: that is one part of the info - you've got a wireless a/b/g/draft N adapter also needed to know more about the wireless router you are using manufacturer hardware rev firmware rev the UPnP test result you reported would not have an impact on speed/connectivity per se. it could be a symptom of old firmware that could be upgraded. so with the details in your router, we could check to see if there is newer firmware, etc. what type of wireless security are you using? On Thu, 2 Aug 2007 11:30:01 -0700, Victoria wrote: Thanks for your help. I think this is what you need: Microsoft Windows [Version 6.0.6000] Copyright (c) 2006 Microsoft Corporation. All rights reserved. C:\Users\Victoriaipconfig/all Windows IP Configuration Host Name . . . . . . . . . . . . : Victoria-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-13-E8-14-00-7D DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::94bb:759b:7651:bf19%11(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Thursday, August 02, 2007 12:37:11 PM Lease Expires . . . . . . . . . . : Thursday, August 02, 2007 3:11:30 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DHCPv6 IAID . . . . . . . . . . . : 268440552 DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Enabled Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-1A-6B-7F-BD-5F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller Physical Address. . . . . . . . . : 00-16-D3-9E-81-51 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{E645DA4E-28EC-4F2F-BD86-13F63CE30 C3E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::5efe:192.168.0.10%14(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 24.25.5.150 24.25.5.149 NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 7: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4136:e38c:2405:cad:3f57:fff5(Prefe rred) Link-local IPv6 Address . . . . . : fe80::2405:cad:3f57:fff5%12(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter Local Area Connection* 10: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{62E28A93-B2B3-4974-A789-5DCB9916B BD8} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Tunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{7BB1C6AA-A010-48A8-8F36-5BE4C332B 361} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes C:\Users\Victoria "Barb Bowman" wrote: How are you connected to the Internet? What router (model, hardware revision, firmware version)? What network adapter? Please post the output of ipconfig /all. to do this: start programs accessories command prompt (right click and select run as administrator and acknowledge the prompt) ipconfig /all [enter] click the icon on the menubar on the left and then edit, select all (it will turn white) click the icon in the menubar again then edit, copy this copies to the clipboard. paste into a reply On Thu, 2 Aug 2007 10:22:04 -0700, Victoria wrote: I'm having typical "local only" internet results. I'm "online" but way, way more slowly than I like. Microsoft says "basic" connectivity shouldn't be an issue. Well, it is. Anyway, this is the result of my UPnP test: Test 5 - UPnP Support Test Not supported Result: The operating system is Windows Vista The firewall is disabled UPnP is enabled by the firewall UPnP services are running UPnP Discovery is enabled Detecting Internet Gateway Devices on the network 0 IGD(s) found Failed to find any Internet Gateway Devices What does this mean I need to do to fix this problem? I want to be online, connected to the web, with the tiny little globe on in my icon tray showing I'm online. Any help would be more than appreciated. Thanks! -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ -- Barb Bowman MS Windows-MVP http://www.microsoft.com/windowsxp/e...ts/bowman.mspx http://blogs.digitalmediaphile.com/barb/ |