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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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very poor response from Shuttle Vista support
i emailed Shuttle today, the manufacturers of my small form factor PC,
asking what their intention is regarding the provision of Vista drivers for their PCs. I just got RC1 running now, but i was fairly apalled by the attitude from their customer service. have a read of their response below, is it just me or do they not give a crap? ----- Original Message ----- From: "Shuttle Support" To: tim Sent: Monday, September 04, 2006 1:20 PM Subject: Support-Anfrage Shuttle Dear Shuttle customer, We understand this issue and we are already in contact with Microsoft regarding Vista compatibility. Please understand it is Microsofts decision whether older chipsets will be supported or not. We cannot do anything in this case. Thank you. --- Best Regards Shuttle Support --------------------- this is what i wrote in reply... --------------------- From: "Tim Mackey" tim To: Sent: Monday, September 04, 2006 2:14 PM Subject: Support-Anfrage Shuttle hi, thanks for the reply, but i have to say that is a highly dissatisfactory answer. To my knowledge, Windows Vista will support any hardware where the chipset manufacturers provide Vista drivers for. Surely you can't expect Microsoft to develop device drivers for every piece of hardware? MS have to work with the manufacturers, but as i understand it the responsibility is on the manufacturers to provide drivers to their customers. ATI and NVidia and many other manufacturers have had Vista drivers since early Beta. We are already in RC1 and ATI have matched the RC1 release with updated drivers. it looks like Shuttle are not really taking it seriously judging by the response below. I sincerely hope Shuttle take a better initiative with Vista compatibility. best regards Tim Mackey. |
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very poor response from Shuttle Vista support
It is up to the manufacturers of Individual component to develop the drivers
for their componet. What part of your PC does Shutlle actually manufacturer. If doubt that they make the chipset used on their motherboard or even make the motherboard itself. MS has the right to refuse any drivers submitted to them for inclusion in their release or to be provided via WinUpdate after a release. They can refuse them if the driver and/or component do not meat MS specs for that component or if the drivers cause problems with the release itself. So I suggest that look at the WebSite of the chipset or MOBO manufacturer for VISTA support. Many MOBO manufacturers have updated the BIOS's for Vista. "Tim Mackey" wrote in message ... i emailed Shuttle today, the manufacturers of my small form factor PC, asking what their intention is regarding the provision of Vista drivers for their PCs. I just got RC1 running now, but i was fairly apalled by the attitude from their customer service. have a read of their response below, is it just me or do they not give a crap? ----- Original Message ----- From: "Shuttle Support" To: tim Sent: Monday, September 04, 2006 1:20 PM Subject: Support-Anfrage Shuttle Dear Shuttle customer, We understand this issue and we are already in contact with Microsoft regarding Vista compatibility. Please understand it is Microsofts decision whether older chipsets will be supported or not. We cannot do anything in this case. Thank you. --- Best Regards Shuttle Support --------------------- this is what i wrote in reply... --------------------- From: "Tim Mackey" tim To: Sent: Monday, September 04, 2006 2:14 PM Subject: Support-Anfrage Shuttle hi, thanks for the reply, but i have to say that is a highly dissatisfactory answer. To my knowledge, Windows Vista will support any hardware where the chipset manufacturers provide Vista drivers for. Surely you can't expect Microsoft to develop device drivers for every piece of hardware? MS have to work with the manufacturers, but as i understand it the responsibility is on the manufacturers to provide drivers to their customers. ATI and NVidia and many other manufacturers have had Vista drivers since early Beta. We are already in RC1 and ATI have matched the RC1 release with updated drivers. it looks like Shuttle are not really taking it seriously judging by the response below. I sincerely hope Shuttle take a better initiative with Vista compatibility. best regards Tim Mackey. |
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very poor response from Shuttle Vista support
hi JW
The computer has a Silicon image raid controller, but it's on-board. it is a shuttle motherboard (ATI chipset). on the silicon image support site http://www.siliconimage.com/support/...x?pid=29&cid=3 they say that they don't provide drivers for OEM manufacturers who use their products on-board. as far as i know this is what shuttle have done, Shuttle manufacture their own cases and motherboards so technically they should provide the driver also for any on-board controllers? the shuttle customer support rep has just replied with this: "Shuttle cannot provide driver if the chip manufacturer does not do." but this seems to be in direct contradiction to what the chip manufacturer is saying. i'd hate to think they can pass the buck till the cows come home, and not develop any vista drivers at all. any thoughts? thanks tim "JW" wrote in message ... It is up to the manufacturers of Individual component to develop the drivers for their componet. What part of your PC does Shutlle actually manufacturer. If doubt that they make the chipset used on their motherboard or even make the motherboard itself. MS has the right to refuse any drivers submitted to them for inclusion in their release or to be provided via WinUpdate after a release. They can refuse them if the driver and/or component do not meat MS specs for that component or if the drivers cause problems with the release itself. So I suggest that look at the WebSite of the chipset or MOBO manufacturer for VISTA support. Many MOBO manufacturers have updated the BIOS's for Vista. "Tim Mackey" wrote in message ... i emailed Shuttle today, the manufacturers of my small form factor PC, asking what their intention is regarding the provision of Vista drivers for their PCs. I just got RC1 running now, but i was fairly apalled by the attitude from their customer service. have a read of their response below, is it just me or do they not give a crap? ----- Original Message ----- From: "Shuttle Support" To: tim Sent: Monday, September 04, 2006 1:20 PM Subject: Support-Anfrage Shuttle Dear Shuttle customer, We understand this issue and we are already in contact with Microsoft regarding Vista compatibility. Please understand it is Microsofts decision whether older chipsets will be supported or not. We cannot do anything in this case. Thank you. --- Best Regards Shuttle Support --------------------- this is what i wrote in reply... --------------------- From: "Tim Mackey" tim To: Sent: Monday, September 04, 2006 2:14 PM Subject: Support-Anfrage Shuttle hi, thanks for the reply, but i have to say that is a highly dissatisfactory answer. To my knowledge, Windows Vista will support any hardware where the chipset manufacturers provide Vista drivers for. Surely you can't expect Microsoft to develop device drivers for every piece of hardware? MS have to work with the manufacturers, but as i understand it the responsibility is on the manufacturers to provide drivers to their customers. ATI and NVidia and many other manufacturers have had Vista drivers since early Beta. We are already in RC1 and ATI have matched the RC1 release with updated drivers. it looks like Shuttle are not really taking it seriously judging by the response below. I sincerely hope Shuttle take a better initiative with Vista compatibility. best regards Tim Mackey. |
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very poor response from Shuttle Vista support
From the link you posted it appears that they have not provided 3512 drivers
for anybody for Vista yet and I assume that you have a 3512 chip. In device manager who does it say provided the drivers when you run on XP? Hopefully when Vista drivers show up in the link you provided that you will be able to install them and they will work. Shuttle will probably incorporate them also at that time. "Tim Mackey" wrote in message news hi JW The computer has a Silicon image raid controller, but it's on-board. it is a shuttle motherboard (ATI chipset). on the silicon image support site http://www.siliconimage.com/support/...x?pid=29&cid=3 they say that they don't provide drivers for OEM manufacturers who use their products on-board. as far as i know this is what shuttle have done, Shuttle manufacture their own cases and motherboards so technically they should provide the driver also for any on-board controllers? the shuttle customer support rep has just replied with this: "Shuttle cannot provide driver if the chip manufacturer does not do." but this seems to be in direct contradiction to what the chip manufacturer is saying. i'd hate to think they can pass the buck till the cows come home, and not develop any vista drivers at all. any thoughts? thanks tim "JW" wrote in message ... It is up to the manufacturers of Individual component to develop the drivers for their componet. What part of your PC does Shutlle actually manufacturer. If doubt that they make the chipset used on their motherboard or even make the motherboard itself. MS has the right to refuse any drivers submitted to them for inclusion in their release or to be provided via WinUpdate after a release. They can refuse them if the driver and/or component do not meat MS specs for that component or if the drivers cause problems with the release itself. So I suggest that look at the WebSite of the chipset or MOBO manufacturer for VISTA support. Many MOBO manufacturers have updated the BIOS's for Vista. "Tim Mackey" wrote in message ... i emailed Shuttle today, the manufacturers of my small form factor PC, asking what their intention is regarding the provision of Vista drivers for their PCs. I just got RC1 running now, but i was fairly apalled by the attitude from their customer service. have a read of their response below, is it just me or do they not give a crap? ----- Original Message ----- From: "Shuttle Support" To: tim Sent: Monday, September 04, 2006 1:20 PM Subject: Support-Anfrage Shuttle Dear Shuttle customer, We understand this issue and we are already in contact with Microsoft regarding Vista compatibility. Please understand it is Microsofts decision whether older chipsets will be supported or not. We cannot do anything in this case. Thank you. --- Best Regards Shuttle Support --------------------- this is what i wrote in reply... --------------------- From: "Tim Mackey" tim To: Sent: Monday, September 04, 2006 2:14 PM Subject: Support-Anfrage Shuttle hi, thanks for the reply, but i have to say that is a highly dissatisfactory answer. To my knowledge, Windows Vista will support any hardware where the chipset manufacturers provide Vista drivers for. Surely you can't expect Microsoft to develop device drivers for every piece of hardware? MS have to work with the manufacturers, but as i understand it the responsibility is on the manufacturers to provide drivers to their customers. ATI and NVidia and many other manufacturers have had Vista drivers since early Beta. We are already in RC1 and ATI have matched the RC1 release with updated drivers. it looks like Shuttle are not really taking it seriously judging by the response below. I sincerely hope Shuttle take a better initiative with Vista compatibility. best regards Tim Mackey. |
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very poor response from Shuttle Vista support
On Mon, 4 Sep 2006 06:41:08 -0700, "JW" wrote:
It is up to the manufacturers of Individual component to develop the drivers for their componet. What part of your PC does Shutlle actually manufacturer. If doubt that they make the chipset used on their motherboard or even make the motherboard itself. Shuttle markets Motherboards for the do-it-yourselfer. Mine is a AN35N-Ultra. Sadly, it seems that they use the various chipset(s) manufacturers supplied drivers. They are supposed to be our line of support, not the chipset manufacturer. *They* should be bugging the OEM chipset manufacturer for Vista compatible drivers or dev elope them themselves ( Ha ! ). My list of None available or Lame Vista drivers is getting longer: Brother: MFC8820DN = Lame, No FAX support, Lots of fussing, gets the scanner to work. Turtle beach: Montegro DDL, none. Basic Stereo using generic drivers. (a No-name) IDE RAID using the Silicon Image SIL680 (the driver disk supplied, had drivers from *many* different products). None, BSOD if you try the XP driver controls panel Nvidia. does not support older GF2 products Novell no support (even if it was Limited support) for Legacy IPX based NW networks Well built hardware outlasts many versions of an O/S release schedule. I know of many businesses that still use DOS, Windows 95a because: 1) the hardware still runs 2) Expensive applications are not compatible with newer hardware or newer O/S 3) (re)Training older operators is difficult, if not frustrating :^) 4) Money does not grow on trees (especially at mom and pop businesses) MS has the right to refuse any drivers submitted to them for inclusion in their release or to be provided via WinUpdate after a release. They can refuse them if the driver and/or component do not meat MS specs for that component or if the drivers cause problems with the release itself. So I suggest that look at the WebSite of the chipset or MOBO manufacturer for VISTA support. Many MOBO manufacturers have updated the BIOS's for Vista. "Tim Mackey" wrote in message ... i emailed Shuttle today, the manufacturers of my small form factor PC, asking what their intention is regarding the provision of Vista drivers for their PCs. I just got RC1 running now, but i was fairly apalled by the attitude from their customer service. have a read of their response below, is it just me or do they not give a crap? ----- Original Message ----- From: "Shuttle Support" To: tim Sent: Monday, September 04, 2006 1:20 PM Subject: Support-Anfrage Shuttle Dear Shuttle customer, We understand this issue and we are already in contact with Microsoft regarding Vista compatibility. Please understand it is Microsofts decision whether older chipsets will be supported or not. We cannot do anything in this case. Thank you. --- Best Regards Shuttle Support --------------------- this is what i wrote in reply... --------------------- From: "Tim Mackey" tim To: Sent: Monday, September 04, 2006 2:14 PM Subject: Support-Anfrage Shuttle hi, thanks for the reply, but i have to say that is a highly dissatisfactory answer. To my knowledge, Windows Vista will support any hardware where the chipset manufacturers provide Vista drivers for. Surely you can't expect Microsoft to develop device drivers for every piece of hardware? MS have to work with the manufacturers, but as i understand it the responsibility is on the manufacturers to provide drivers to their customers. ATI and NVidia and many other manufacturers have had Vista drivers since early Beta. We are already in RC1 and ATI have matched the RC1 release with updated drivers. it looks like Shuttle are not really taking it seriously judging by the response below. I sincerely hope Shuttle take a better initiative with Vista compatibility. best regards Tim Mackey. |
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very poor response from Shuttle Vista support
Certrainly by time of the general release there will be more drivers
supported in Vista as the manufacturers appear to be tunrning them out pretty fast now. Some user have had sucess installing and running XP drivers in XP compatiblity mode in Vista that may work for some of your devices. I too have problems with a couple of applications and with both my printer and scanner driver. I solved the printer driver problem temporarly by installing a Vista driver for a printer with a similiiar model number. "Steve Urbach" wrote in message news On Mon, 4 Sep 2006 06:41:08 -0700, "JW" wrote: It is up to the manufacturers of Individual component to develop the drivers for their componet. What part of your PC does Shutlle actually manufacturer. If doubt that they make the chipset used on their motherboard or even make the motherboard itself. Shuttle markets Motherboards for the do-it-yourselfer. Mine is a AN35N-Ultra. Sadly, it seems that they use the various chipset(s) manufacturers supplied drivers. They are supposed to be our line of support, not the chipset manufacturer. *They* should be bugging the OEM chipset manufacturer for Vista compatible drivers or dev elope them themselves ( Ha ! ). My list of None available or Lame Vista drivers is getting longer: Brother: MFC8820DN = Lame, No FAX support, Lots of fussing, gets the scanner to work. Turtle beach: Montegro DDL, none. Basic Stereo using generic drivers. (a No-name) IDE RAID using the Silicon Image SIL680 (the driver disk supplied, had drivers from *many* different products). None, BSOD if you try the XP driver controls panel Nvidia. does not support older GF2 products Novell no support (even if it was Limited support) for Legacy IPX based NW networks Well built hardware outlasts many versions of an O/S release schedule. I know of many businesses that still use DOS, Windows 95a because: 1) the hardware still runs 2) Expensive applications are not compatible with newer hardware or newer O/S 3) (re)Training older operators is difficult, if not frustrating :^) 4) Money does not grow on trees (especially at mom and pop businesses) MS has the right to refuse any drivers submitted to them for inclusion in their release or to be provided via WinUpdate after a release. They can refuse them if the driver and/or component do not meat MS specs for that component or if the drivers cause problems with the release itself. So I suggest that look at the WebSite of the chipset or MOBO manufacturer for VISTA support. Many MOBO manufacturers have updated the BIOS's for Vista. "Tim Mackey" wrote in message ... i emailed Shuttle today, the manufacturers of my small form factor PC, asking what their intention is regarding the provision of Vista drivers for their PCs. I just got RC1 running now, but i was fairly apalled by the attitude from their customer service. have a read of their response below, is it just me or do they not give a crap? ----- Original Message ----- From: "Shuttle Support" To: tim Sent: Monday, September 04, 2006 1:20 PM Subject: Support-Anfrage Shuttle Dear Shuttle customer, We understand this issue and we are already in contact with Microsoft regarding Vista compatibility. Please understand it is Microsofts decision whether older chipsets will be supported or not. We cannot do anything in this case. Thank you. --- Best Regards Shuttle Support --------------------- this is what i wrote in reply... --------------------- From: "Tim Mackey" tim To: Sent: Monday, September 04, 2006 2:14 PM Subject: Support-Anfrage Shuttle hi, thanks for the reply, but i have to say that is a highly dissatisfactory answer. To my knowledge, Windows Vista will support any hardware where the chipset manufacturers provide Vista drivers for. Surely you can't expect Microsoft to develop device drivers for every piece of hardware? MS have to work with the manufacturers, but as i understand it the responsibility is on the manufacturers to provide drivers to their customers. ATI and NVidia and many other manufacturers have had Vista drivers since early Beta. We are already in RC1 and ATI have matched the RC1 release with updated drivers. it looks like Shuttle are not really taking it seriously judging by the response below. I sincerely hope Shuttle take a better initiative with Vista compatibility. best regards Tim Mackey. |