Lexmark Confirms All-In-One Center Software For Vista Not Yet Released

--------------------------------------------------------------------------------

The problem is that there has been a complete misrepresentation of Lexmark
products.

If you go to the store, and find that nice red box that has the "Works With
Windows Vista" logo on it, buyer beware.

Below is a complete transcript of a support chat with Lexmark Support. In it
there are links to an FTP site for a patch to fix the AIOC.EXE problem,
another to the Vista Clean utility mentioned in a previous post above, and
yet another to the same copy of cjr1200EN.exe available on their drivers
page, which of course says for "Vista".

I will call your attention to the chat where he actually admits that
All-In-One Center is not designed for Windows Vista yet, and it may be a
couple of months before it is.

This is false advertising as far as I am concerned, and I'm a bit disgusted
by it. In the meantime, I have a x1240 that won't run All-In-One Center, but
yes, it DOES work with Vista. But only if you just want to print. The
software is useless.

I hope this is an eye opener for those with any Lexmark printer and Vista
problems.

General Info
Chat Start Time: 31.10.2007 21:33:33
Chat End Time: 31.10.2007 22:22:03
Chat URL: null
Referer URL:
Name: Richard
Email: redacted

Phone:
Initial Question: LXCZaiox.exe runtime error

Chat Transcript
[Richard] LXCZaiox.exe runtime error
[Ian] Welcome to Lexmark Chat Support.
[Richard ] I have uninstalled and reinstalled my printer as requested by
support previously. I ran the cjr1200en install file for my x1240 for Vista.
I was originally getting an AIOC.EXE error, and after applying the patch you
gave me below I am getting a LXCZaiox.exe runtime error now. This is my 3rd
contact to support on this issue. I applied
ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as requested
[Ian] Hello Richard.
[Ian] I will help you with this issue.
[Ian] Please let me know whether you are getting the error message when you
try to open the Al in one center.
[Richard ] Yes, I am
[Richard ] I spoke to Sean, and he gave me the above patch
[Richard ] I spoke to Greg and he had me completely uninstall and reinstall
[Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe
runtime error appears
[Richard ] If you do a google search on Lexmark 1200 aioc you will find a
host of bad reviews of Lexmark support on this issue, and no resolution
[Richard] from x1200 series consumers
[Ian]
Please let me know the Operating System (Windows 2000, XP, Vista or Mac)
installed on your computer.

[Richard ] Windows Vista Business Edition
[Richard ] version 6.0.6000
[Ian] Please let me know if you have the CD which came with the printer.
[Richard ] Yes I do
[Ian] Please insert the Cd and close all the windows which pop up.
[Richard ] The CD is in the drive
[Ian] Please go to "start" "computer" and right click on the CD drive and
click on open.
[Richard ] im there
[Ian] Please let me know whether you find application folder listed there.
[Richard ] yes
[Richard ] Applications
[Richard ] Inside is an AIOC folder, setup.exe and setup.ini
[Ian] Please double click on it and let me know whether you find setup.exe?
[Richard ] yes
[Ian] Please double click on it.
[Richard ] It's running
[Richard ] It's installing Fax software which my unit doesn't have, but its
almost done
[Richard ] Ok, it's finished
[Ian] Ok, it is fine. But please double click on AIOC folder too.
[Richard] im there
[Ian] Do you setup.exe?
[Richard ] not inside the AIOC folder
[Richard ] no executables inside that folder
[Richard ] a bunch of language folders, and DLLs
[Richard ] well, dl_ files
[Richard ] no executable inside the English folder either
[Ian] Richard, thank you.
[Richard ] I am still getting LXCZaiox.exe runtime error
[Ian] Richard, this is a error with the All in one center. Let me know if
you installed the drivers from the ftp site or the lexmark website.
[Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240 drivers
page, and installed it. I tried to run the All In One Center, and got the
AIOC error. I ran the patch and then get LXCZaiox.exe runtime error
[Richard ] I used the Vista 32bit version
[Richard] Inside the cjr1200EN folder that is extracted, there is still no
exe inside the AIOC folder
[Richard ] so your telling me in your knowledgebase that you have no fix for
a LXCZaiox.exe runtime error ?
[Ian] Richard, I will give you a link from the ftp site. Please install the
drivers from it. It will install the All in one center.
[Ian] If it doesn't you have wait till the All in one center software for
vista is released.
[Richard ] I thought that I downloaded the software for Vista
[Ian] Richard, if you want to scan you can do it without using the All in
one center too.
[Richard ] I understand that, I want the device to work as it is designed
to, with the Vista operating system that it says ON THE BOX that it works with
[Ian] Yes, I will give you a link. Sometimes All in one center installs, In
case it doesn't work you have to wait for sometime.
[Richard ] So your telling me that Lexmark has not really released a Vista
version of All In One Center yet and thats why these errors occur?
[Ian] I am sorry for the inconvenience. Let me know if you want to try
scanning from other software.
[Richard ] I'm trying to understand why the problem is happening. Is it
because a Vista version of the software has not yet been released?
[Ian] Yes, an all in one center software exclusively for vista is not
released yet. But you can install it from the CD or from ftp site and use it.
[Richard ] If you provide me with the link to the software, I will try that.
[Richard ] Is it different than comes with the CD?
[Ian] Richard, actually when you run setup.exe which is inside
"applications" folder, it installs All in one center. For installing fax
software you have a different folder in the Cd.
[Richard ] I don't need fax software
[Richard] The x1240 has copy/scan/print
[Richard ] You stated before you had a link to ftp software to install. Is
that a different version of all in one center?
[Ian] Richard, it is the same all in one center. The error comes now because
all in one center is not installed properly.
[Richard ] It's been uninstalled and reinstalled, so "not installed
properly" isn't quite accurate if the software isn't actually designed for
use with Vista yet
[Richard ] And it's quite misleading to have the Windows Vista logo on the
box if that is the case
[Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and save it
on your desktop.
[Ian] Please double click on the saved file and run it.
[Ian] In the above step please double click on "vistaclean1200.exe." I am
sorry.
[Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE and
double click on "cjr1200EN.exe" and save it on your desktop.
[Ian] Please double click the saved file and you will install the drivers.
[Richard ] Will All In One Center work at all with these steps?
[Ian] It will All in one center.
[Richard ] Because the color from the brand new color cartridge is not
coming out correctly, and I'm assuming in that software is an alighnment
utility
[Ian] It will install All in one center.
[Ian] Richard to allign, please go to "start" "control panel" "printers" and
right click on lexmark series printer and click on "printing preferences."
[Richard ] Good, thank you
[Richard ] I will follow these instructions. Do you have any idea when All
In One will be released for Vista?
[Ian] Richard, it might take some time. For allignment you can go to "start"
"programs" "lexmark 1200 series printer" and click on solution center.
[Richard ] So no release date
[Ian] No particular date but might be releaed within a month or two.
[Richard ] with the Vista logo on the box of your products, I would suggest
sooner rather than later
[Ian] It will be released sooner.
[Richard ] Thank you for your time. I am dissatisfied with the product being
misrepresented to work with Vista, with the lack of actual fixes for problems
which are widely reported on the Internet with no resolution.
Uninstall/reinstall is not really a fix, when the problem remains
[Ian] This should install all in one center.
[Richard ] I hope you will pardon me if I give a very negative feedback in
hopes of being contacted by someone to further object to the performance of
this product
[Richard ] have a good day



I hope they contact me, so I can tell them where to come pick up this
paperweight of a printer. We have Lexmark's in our office, which I will be
replaced with HP's at the earliest possible time.

Lexmark Confirms All-In-One Center Software For Vista Not Yet
Released

--------------------------------------------------------------------------------

The problem is that there has been a complete misrepresentation of
Lexmark products.

If you go to the store, and find that nice red box that has the "Works
With Windows Vista" logo on it, buyer beware.

Below is a complete transcript of a support chat with Lexmark Support.
In it there are links to an FTP site for a patch to fix the AIOC.EXE
problem, another to the Vista Clean utility mentioned in a previous
post above, and yet another to the same copy of cjr1200EN.exe
available on their drivers page, which of course says for "Vista".

I will call your attention to the chat where he actually admits that
All-In-One Center is not designed for Windows Vista yet, and it may be
a couple of months before it is.

This is false advertising as far as I am concerned, and I'm a bit
disgusted by it. In the meantime, I have a x1240 that won't run All-In-
One Center, but yes, it DOES work with Vista. But only if you just
want to print. The software is useless.

I hope this is an eye opener for those with any Lexmark printer and
Vista problems.

General Info
Chat Start Time: 31.10.2007 21:33:33
Chat End Time: 31.10.2007 22:22:03
Chat URL: null
Referer URL:
Name: Richard
Email: redacted

Phone:
Initial Question: LXCZaiox.exe runtime error

Chat Transcript
[Richard] LXCZaiox.exe runtime error
[Ian] Welcome to Lexmark Chat Support.
[Richard ] I have uninstalled and reinstalled my printer as requested
by support previously. I ran the cjr1200en install file for my x1240
for Vista. I was originally getting an AIOC.EXE error, and after
applying the patch you gave me below I am getting a LXCZaiox.exe
runtime error now. This is my 3rd contact to support on this issue. I
applied ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as
requested
[Ian] Hello Richard.
[Ian] I will help you with this issue.
[Ian] Please let me know whether you are getting the error message
when you try to open the Al in one center.
[Richard ] Yes, I am
[Richard ] I spoke to Sean, and he gave me the above patch
[Richard ] I spoke to Greg and he had me completely uninstall and
reinstall
[Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe
runtime error appears
[Richard ] If you do a google search on Lexmark 1200 aioc you will
find a host of bad reviews of Lexmark support on this issue, and no
resolution
[Richard] from x1200 series consumers
[Ian]
Please let me know the Operating System (Windows 2000, XP, Vista or
Mac) installed on your computer.

[Richard ] Windows Vista Business Edition
[Richard ] version 6.0.6000
[Ian] Please let me know if you have the CD which came with the
printer.
[Richard ] Yes I do
[Ian] Please insert the Cd and close all the windows which pop up.
[Richard ] The CD is in the drive
[Ian] Please go to "start" "computer" and right click on the CD drive
and click on open.
[Richard ] im there
[Ian] Please let me know whether you find application folder listed
there.
[Richard ] yes
[Richard ] Applications
[Richard ] Inside is an AIOC folder, setup.exe and setup.ini
[Ian] Please double click on it and let me know whether you find
setup.exe?
[Richard ] yes
[Ian] Please double click on it.
[Richard ] It's running
[Richard ] It's installing Fax software which my unit doesn't have,
but its almost done
[Richard ] Ok, it's finished
[Ian] Ok, it is fine. But please double click on AIOC folder too.
[Richard] im there
[Ian] Do you setup.exe?
[Richard ] not inside the AIOC folder
[Richard ] no executables inside that folder
[Richard ] a bunch of language folders, and DLLs
[Richard ] well, dl_ files
[Richard ] no executable inside the English folder either
[Ian] Richard, thank you.
[Richard ] I am still getting LXCZaiox.exe runtime error
[Ian] Richard, this is a error with the All in one center. Let me know
if you installed the drivers from the ftp site or the lexmark website.
[Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240
drivers page, and installed it. I tried to run the All In One Center,
and got the AIOC error. I ran the patch and then get LXCZaiox.exe
runtime error
[Richard ] I used the Vista 32bit version
[Richard] Inside the cjr1200EN folder that is extracted, there is
still no exe inside the AIOC folder
[Richard ] so your telling me in your knowledgebase that you have no
fix for a LXCZaiox.exe runtime error ?
[Ian] Richard, I will give you a link from the ftp site. Please
install the drivers from it. It will install the All in one center.
[Ian] If it doesn't you have wait till the All in one center software
for vista is released.
[Richard ] I thought that I downloaded the software for Vista
[Ian] Richard, if you want to scan you can do it without using the All
in one center too.
[Richard ] I understand that, I want the device to work as it is
designed to, with the Vista operating system that it says ON THE BOX
that it works with
[Ian] Yes, I will give you a link. Sometimes All in one center
installs, In case it doesn't work you have to wait for sometime.
[Richard ] So your telling me that Lexmark has not really released a
Vista version of All In One Center yet and thats why these errors
occur?
[Ian] I am sorry for the inconvenience. Let me know if you want to try
scanning from other software.
[Richard ] I'm trying to understand why the problem is happening. Is
it because a Vista version of the software has not yet been released?
[Ian] Yes, an all in one center software exclusively for vista is not
released yet. But you can install it from the CD or from ftp site and
use it.
[Richard ] If you provide me with the link to the software, I will try
that.
[Richard ] Is it different than comes with the CD?
[Ian] Richard, actually when you run setup.exe which is inside
"applications" folder, it installs All in one center. For installing
fax software you have a different folder in the Cd.
[Richard ] I don't need fax software
[Richard] The x1240 has copy/scan/print
[Richard ] You stated before you had a link to ftp software to
install. Is that a different version of all in one center?
[Ian] Richard, it is the same all in one center. The error comes now
because all in one center is not installed properly.
[Richard ] It's been uninstalled and reinstalled, so "not installed
properly" isn't quite accurate if the software isn't actually designed
for use with Vista yet
[Richard ] And it's quite misleading to have the Windows Vista logo on
the box if that is the case
[Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and
save it on your desktop.
[Ian] Please double click on the saved file and run it.
[Ian] In the above step please double click on "vistaclean1200.exe." I
am sorry.
[Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE
and double click on "cjr1200EN.exe" and save it on your desktop.
[Ian] Please double click the saved file and you will install the
drivers.
[Richard ] Will All In One Center work at all with these steps?
[Ian] It will All in one center.
[Richard ] Because the color from the brand new color cartridge is not
coming out correctly, and I'm assuming in that software is an
alighnment utility
[Ian] It will install All in one center.
[Ian] Richard to allign, please go to "start" "control panel"
"printers" and right click on lexmark series printer and click on
"printing preferences."
[Richard ] Good, thank you
[Richard ] I will follow these instructions. Do you have any idea when
All In One will be released for Vista?
[Ian] Richard, it might take some time. For allignment you can go to
"start" "programs" "lexmark 1200 series printer" and click on solution
center.
[Richard ] So no release date
[Ian] No particular date but might be releaed within a month or two.
[Richard ] with the Vista logo on the box of your products, I would
suggest sooner rather than later
[Ian] It will be released sooner.
[Richard ] Thank you for your time. I am dissatisfied with the product
being misrepresented to work with Vista, with the lack of actual fixes
for problems which are widely reported on the Internet with no
resolution. Uninstall/reinstall is not really a fix, when the problem
remains
[Ian] This should install all in one center.
[Richard ] I hope you will pardon me if I give a very negative
feedback in hopes of being contacted by someone to further object to
the performance of this product
[Richard ] have a good day



I hope they contact me, so I can tell them where to come pick up this
paperweight of a printer. We have Lexmark's in our office, which I
will be replaced with HP's at the earliest possible time.

The problem is that there has been a complete misrepresentation of
Lexmark products.

If you go to the store, and find that nice red box that has the "Works
With Windows Vista" logo on it, buyer beware.

Below is a complete transcript of a support chat with Lexmark Support.
In it there are links to an FTP site for a patch to fix the AIOC.EXE
problem, another to the Vista Clean utility mentioned in a previous
post above, and yet another to the same copy of cjr1200EN.exe available
on their drivers page, which of course says for "Vista".

I will call your attention to the chat where he actually admits that
All-In-One Center is not designed for Windows Vista yet, and it may be
a couple of months before it is.

This is false advertising as far as I am concerned, and I'm a bit
disgusted by it. In the meantime, I have a x1240 that won't run
All-In-One Center, but yes, it DOES work with Vista. But only if you
just want to print. The software is useless.

I hope this is an eye opener for those with any Lexmark printer and
Vista problems.

General Info
Chat Start Time: 31.10.2007 21:33:33
Chat End Time: 31.10.2007 22:22:03
Chat URL: null
Referer URL:
Name: Richard
Email: redacted

Phone:
Initial Question: LXCZaiox.exe runtime error

Chat Transcript
[Richard] LXCZaiox.exe runtime error
[Ian] Welcome to Lexmark Chat Support.
[Richard ] I have uninstalled and reinstalled my printer as requested
by support previously. I ran the cjr1200en install file for my x1240
for Vista. I was originally getting an AIOC.EXE error, and after
applying the patch you gave me below I am getting a LXCZaiox.exe
runtime error now. This is my 3rd contact to support on this issue. I
applied ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as
requested
[Ian] Hello Richard.
[Ian] I will help you with this issue.
[Ian] Please let me know whether you are getting the error message when
you try to open the Al in one center.
[Richard ] Yes, I am
[Richard ] I spoke to Sean, and he gave me the above patch
[Richard ] I spoke to Greg and he had me completely uninstall and
reinstall
[Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe
runtime error appears
[Richard ] If you do a google search on Lexmark 1200 aioc you will find
a host of bad reviews of Lexmark support on this issue, and no
resolution
[Richard] from x1200 series consumers
[Ian]
Please let me know the Operating System (Windows 2000, XP, Vista or
Mac) installed on your computer.

[Richard ] Windows Vista Business Edition
[Richard ] version 6.0.6000
[Ian] Please let me know if you have the CD which came with the
printer.
[Richard ] Yes I do
[Ian] Please insert the Cd and close all the windows which pop up.
[Richard ] The CD is in the drive
[Ian] Please go to "start" "computer" and right click on the CD drive
and click on open.
[Richard ] im there
[Ian] Please let me know whether you find application folder listed
there.
[Richard ] yes
[Richard ] Applications
[Richard ] Inside is an AIOC folder, setup.exe and setup.ini
[Ian] Please double click on it and let me know whether you find
setup.exe?
[Richard ] yes
[Ian] Please double click on it.
[Richard ] It's running
[Richard ] It's installing Fax software which my unit doesn't have, but
its almost done
[Richard ] Ok, it's finished
[Ian] Ok, it is fine. But please double click on AIOC folder too.
[Richard] im there
[Ian] Do you setup.exe?
[Richard ] not inside the AIOC folder
[Richard ] no executables inside that folder
[Richard ] a bunch of language folders, and DLLs
[Richard ] well, dl_ files
[Richard ] no executable inside the English folder either
[Ian] Richard, thank you.
[Richard ] I am still getting LXCZaiox.exe runtime error
[Ian] Richard, this is a error with the All in one center. Let me know
if you installed the drivers from the ftp site or the lexmark website.
[Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240
drivers page, and installed it. I tried to run the All In One Center,
and got the AIOC error. I ran the patch and then get LXCZaiox.exe
runtime error
[Richard ] I used the Vista 32bit version
[Richard] Inside the cjr1200EN folder that is extracted, there is still
no exe inside the AIOC folder
[Richard ] so your telling me in your knowledgebase that you have no
fix for a LXCZaiox.exe runtime error ?
[Ian] Richard, I will give you a link from the ftp site. Please install
the drivers from it. It will install the All in one center.
[Ian] If it doesn't you have wait till the All in one center software
for vista is released.
[Richard ] I thought that I downloaded the software for Vista
[Ian] Richard, if you want to scan you can do it without using the All
in one center too.
[Richard ] I understand that, I want the device to work as it is
designed to, with the Vista operating system that it says ON THE BOX
that it works with
[Ian] Yes, I will give you a link. Sometimes All in one center
installs, In case it doesn't work you have to wait for sometime.
[Richard ] So your telling me that Lexmark has not really released a
Vista version of All In One Center yet and thats why these errors
occur?
[Ian] I am sorry for the inconvenience. Let me know if you want to try
scanning from other software.
[Richard ] I'm trying to understand why the problem is happening. Is it
because a Vista version of the software has not yet been released?
[Ian] Yes, an all in one center software exclusively for vista is not
released yet. But you can install it from the CD or from ftp site and
use it.
[Richard ] If you provide me with the link to the software, I will try
that.
[Richard ] Is it different than comes with the CD?
[Ian] Richard, actually when you run setup.exe which is inside
"applications" folder, it installs All in one center. For installing
fax software you have a different folder in the Cd.
[Richard ] I don't need fax software
[Richard] The x1240 has copy/scan/print
[Richard ] You stated before you had a link to ftp software to install.
Is that a different version of all in one center?
[Ian] Richard, it is the same all in one center. The error comes now
because all in one center is not installed properly.
[Richard ] It's been uninstalled and reinstalled, so "not installed
properly" isn't quite accurate if the software isn't actually designed
for use with Vista yet
[Richard ] And it's quite misleading to have the Windows Vista logo on
the box if that is the case
[Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and
save it on your desktop.
[Ian] Please double click on the saved file and run it.
[Ian] In the above step please double click on "vistaclean1200.exe." I
am sorry.
[Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE
and double click on "cjr1200EN.exe" and save it on your desktop.
[Ian] Please double click the saved file and you will install the
drivers.
[Richard ] Will All In One Center work at all with these steps?
[Ian] It will All in one center.
[Richard ] Because the color from the brand new color cartridge is not
coming out correctly, and I'm assuming in that software is an
alighnment utility
[Ian] It will install All in one center.
[Ian] Richard to allign, please go to "start" "control panel"
"printers" and right click on lexmark series printer and click on
"printing preferences."
[Richard ] Good, thank you
[Richard ] I will follow these instructions. Do you have any idea when
All In One will be released for Vista?
[Ian] Richard, it might take some time. For allignment you can go to
"start" "programs" "lexmark 1200 series printer" and click on solution
center.
[Richard ] So no release date
[Ian] No particular date but might be releaed within a month or two.
[Richard ] with the Vista logo on the box of your products, I would
suggest sooner rather than later
[Ian] It will be released sooner.
[Richard ] Thank you for your time. I am dissatisfied with the product
being misrepresented to work with Vista, with the lack of actual fixes
for problems which are widely reported on the Internet with no
resolution. Uninstall/reinstall is not really a fix, when the problem
remains
[Ian] This should install all in one center.
[Richard ] I hope you will pardon me if I give a very negative feedback
in hopes of being contacted by someone to further object to the
performance of this product
[Richard ] have a good day



I hope they contact me, so I can tell them where to come pick up this
paperweight of a printer. We have Lexmark's in our office, which I will
be replaced with HP's at the earliest possible time.


--
richard_l
------------------------------------------------------------------------
richard_l's Profile: http://forums.techarena.in/member.php?userid=34095
View this thread: http://forums.techarena.in/showthread.php?t=800147

http://forums.techarena.in

Sorry for the duplicate post. Any admin please remove 2nd posting. Thanks

Hmm... does this apply to the 5400 series also (X5470)? Perhaps this
explains why I can't print or scan on the network using Vista.


"richard_l" wrote in message
...
Lexmark Confirms All-In-One Center Software For Vista Not Yet Released

--------------------------------------------------------------------------------

The problem is that there has been a complete misrepresentation of Lexmark
products.

If you go to the store, and find that nice red box that has the "Works
With
Windows Vista" logo on it, buyer beware.

Below is a complete transcript of a support chat with Lexmark Support. In
it
there are links to an FTP site for a patch to fix the AIOC.EXE problem,
another to the Vista Clean utility mentioned in a previous post above, and
yet another to the same copy of cjr1200EN.exe available on their drivers
page, which of course says for "Vista".

I will call your attention to the chat where he actually admits that
All-In-One Center is not designed for Windows Vista yet, and it may be a
couple of months before it is.

This is false advertising as far as I am concerned, and I'm a bit
disgusted
by it. In the meantime, I have a x1240 that won't run All-In-One Center,
but
yes, it DOES work with Vista. But only if you just want to print. The
software is useless.

I hope this is an eye opener for those with any Lexmark printer and Vista
problems.

General Info
Chat Start Time: 31.10.2007 21:33:33
Chat End Time: 31.10.2007 22:22:03
Chat URL: null
Referer URL:
Name: Richard
Email: redacted

Phone:
Initial Question: LXCZaiox.exe runtime error

Chat Transcript
[Richard] LXCZaiox.exe runtime error
[Ian] Welcome to Lexmark Chat Support.
[Richard ] I have uninstalled and reinstalled my printer as requested by
support previously. I ran the cjr1200en install file for my x1240 for
Vista.
I was originally getting an AIOC.EXE error, and after applying the patch
you
gave me below I am getting a LXCZaiox.exe runtime error now. This is my
3rd
contact to support on this issue. I applied
ftp://ftp.lexmark.com/driver/inkjet_...h/pr1h1200.exe as requested
[Ian] Hello Richard.
[Ian] I will help you with this issue.
[Ian] Please let me know whether you are getting the error message when
you
try to open the Al in one center.
[Richard ] Yes, I am
[Richard ] I spoke to Sean, and he gave me the above patch
[Richard ] I spoke to Greg and he had me completely uninstall and
reinstall
[Richard ] I've done both, rebooted etc. and now the new LXCZaiox.exe
runtime error appears
[Richard ] If you do a google search on Lexmark 1200 aioc you will find a
host of bad reviews of Lexmark support on this issue, and no resolution
[Richard] from x1200 series consumers
[Ian]
Please let me know the Operating System (Windows 2000, XP, Vista or Mac)
installed on your computer.

[Richard ] Windows Vista Business Edition
[Richard ] version 6.0.6000
[Ian] Please let me know if you have the CD which came with the printer.
[Richard ] Yes I do
[Ian] Please insert the Cd and close all the windows which pop up.
[Richard ] The CD is in the drive
[Ian] Please go to "start" "computer" and right click on the CD drive and
click on open.
[Richard ] im there
[Ian] Please let me know whether you find application folder listed there.
[Richard ] yes
[Richard ] Applications
[Richard ] Inside is an AIOC folder, setup.exe and setup.ini
[Ian] Please double click on it and let me know whether you find
setup.exe?
[Richard ] yes
[Ian] Please double click on it.
[Richard ] It's running
[Richard ] It's installing Fax software which my unit doesn't have, but
its
almost done
[Richard ] Ok, it's finished
[Ian] Ok, it is fine. But please double click on AIOC folder too.
[Richard] im there
[Ian] Do you setup.exe?
[Richard ] not inside the AIOC folder
[Richard ] no executables inside that folder
[Richard ] a bunch of language folders, and DLLs
[Richard ] well, dl_ files
[Richard ] no executable inside the English folder either
[Ian] Richard, thank you.
[Richard ] I am still getting LXCZaiox.exe runtime error
[Ian] Richard, this is a error with the All in one center. Let me know if
you installed the drivers from the ftp site or the lexmark website.
[Richard] I downloaded the file cjr1200EN.exe from the Lexmark x1240
drivers
page, and installed it. I tried to run the All In One Center, and got the
AIOC error. I ran the patch and then get LXCZaiox.exe runtime error
[Richard ] I used the Vista 32bit version
[Richard] Inside the cjr1200EN folder that is extracted, there is still no
exe inside the AIOC folder
[Richard ] so your telling me in your knowledgebase that you have no fix
for
a LXCZaiox.exe runtime error ?
[Ian] Richard, I will give you a link from the ftp site. Please install
the
drivers from it. It will install the All in one center.
[Ian] If it doesn't you have wait till the All in one center software for
vista is released.
[Richard ] I thought that I downloaded the software for Vista
[Ian] Richard, if you want to scan you can do it without using the All in
one center too.
[Richard ] I understand that, I want the device to work as it is designed
to, with the Vista operating system that it says ON THE BOX that it works
with
[Ian] Yes, I will give you a link. Sometimes All in one center installs,
In
case it doesn't work you have to wait for sometime.
[Richard ] So your telling me that Lexmark has not really released a Vista
version of All In One Center yet and thats why these errors occur?
[Ian] I am sorry for the inconvenience. Let me know if you want to try
scanning from other software.
[Richard ] I'm trying to understand why the problem is happening. Is it
because a Vista version of the software has not yet been released?
[Ian] Yes, an all in one center software exclusively for vista is not
released yet. But you can install it from the CD or from ftp site and use
it.
[Richard ] If you provide me with the link to the software, I will try
that.
[Richard ] Is it different than comes with the CD?
[Ian] Richard, actually when you run setup.exe which is inside
"applications" folder, it installs All in one center. For installing fax
software you have a different folder in the Cd.
[Richard ] I don't need fax software
[Richard] The x1240 has copy/scan/print
[Richard ] You stated before you had a link to ftp software to install. Is
that a different version of all in one center?
[Ian] Richard, it is the same all in one center. The error comes now
because
all in one center is not installed properly.
[Richard ] It's been uninstalled and reinstalled, so "not installed
properly" isn't quite accurate if the software isn't actually designed for
use with Vista yet
[Richard ] And it's quite misleading to have the Windows Vista logo on the
box if that is the case
[Ian] Please CLICK HERE and double click on "vistaclean4200.exe" and save
it
on your desktop.
[Ian] Please double click on the saved file and run it.
[Ian] In the above step please double click on "vistaclean1200.exe." I am
sorry.
[Ian] It will prompt you to reboot. After rebooting, Please CLICK HERE and
double click on "cjr1200EN.exe" and save it on your desktop.
[Ian] Please double click the saved file and you will install the drivers.
[Richard ] Will All In One Center work at all with these steps?
[Ian] It will All in one center.
[Richard ] Because the color from the brand new color cartridge is not
coming out correctly, and I'm assuming in that software is an alighnment
utility
[Ian] It will install All in one center.
[Ian] Richard to allign, please go to "start" "control panel" "printers"
and
right click on lexmark series printer and click on "printing preferences."
[Richard ] Good, thank you
[Richard ] I will follow these instructions. Do you have any idea when All
In One will be released for Vista?
[Ian] Richard, it might take some time. For allignment you can go to
"start"
"programs" "lexmark 1200 series printer" and click on solution center.
[Richard ] So no release date
[Ian] No particular date but might be releaed within a month or two.
[Richard ] with the Vista logo on the box of your products, I would
suggest
sooner rather than later
[Ian] It will be released sooner.
[Richard ] Thank you for your time. I am dissatisfied with the product
being
misrepresented to work with Vista, with the lack of actual fixes for
problems
which are widely reported on the Internet with no resolution.
Uninstall/reinstall is not really a fix, when the problem remains
[Ian] This should install all in one center.
[Richard ] I hope you will pardon me if I give a very negative feedback in
hopes of being contacted by someone to further object to the performance
of
this product
[Richard ] have a good day



I hope they contact me, so I can tell them where to come pick up this
paperweight of a printer. We have Lexmark's in our office, which I will be
replaced with HP's at the earliest possible time.