A friend has a Toshiba laptop running Vista Home. He has a printer that
cannot be deleted. When I attempt to delete the printer from Control
Panel | Printers I get an "accesss denied" error. The printer had five
documents in the queue. I cannot cancel the documents (no error message
is given).

There are two user accounts on the computer. I have tried to delete the
printer from both accounts and get the same error with both. I enabled
the Administrator account, logged on as Administrator tried to delete
both the documents and the printer. I could not delete the documents
(no error message) and I got the same "access denied" error when I
tried to delete the printer.

How do I delete the printer? Note that I am very new to Vista so I need
the answer for dummies. Thanks.


--
..Bill.