Since you are not the printer owner and the printers folder is opened in
user context, you are getting the proper Access Denied message. If you do
not own the print job, you will need to open the printer queue view using
Run as administrator.

Open the printers folder, right click, select Run as administrator, Open

After credential prompts you will be able to delete the scheduled jobs . If
there is some 3rd party print monitor tools that reference the job, the
spooler will not delete the job until the application decrements the
reference counts.

Once the jobs are deleted, right click the printer, select Run as
administrator, Delete.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Bill" wrote in message
...
A friend has a Toshiba laptop running Vista Home. He has a printer that
cannot be deleted. When I attempt to delete the printer from Control
Panel | Printers I get an "accesss denied" error. The printer had five
documents in the queue. I cannot cancel the documents (no error message
is given).

There are two user accounts on the computer. I have tried to delete the
printer from both accounts and get the same error with both. I enabled
the Administrator account, logged on as Administrator tried to delete
both the documents and the printer. I could not delete the documents
(no error message) and I got the same "access denied" error when I
tried to delete the printer.

How do I delete the printer? Note that I am very new to Vista so I need
the answer for dummies. Thanks.


--
.Bill.