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Old August 8th 08, 02:17 PM posted to,
Dr. George
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Posts: 12
Default HP All-in-one printers disappearing when there are changes in

I have an HP Photosmart C6180 that has re-installed 11 times now. It happens
when my system automatically goes to sleep. The drivers re-install
automatically; but the installation changes the configuration on my PC such
that I must re-specify the proper scanner, etc. for my PC. HP has an update
file that prevents disappearance of network printing software. I cannot get
it to install. During the installation process, I get a message that says
there is no supported software on my PC for that update. I don't understand
it all!

"DJT" wrote:

I have a similar problem.
Nearly every time I turn on my HP PSC 1610 the printer disappears form
printers list in control panel.
Vista attempts to load drivers and often hangs half way thru and I
have to remove the USB cable and replace for the driver installation
to complete.

I have not found a solution so if you do please post answer


On Mon, 21 Apr 2008 10:14:00 -0700, Jocko7

I've been fighting this problem ever since Vista arrived. (A black day). HP
tech spent many hours in live support, and finally sent me an uninstall link
and a reinstall link, which amazingly got the HP6180C working. BUT, the next
time I plugged in the laptop, I watched the drivers disappear from the
control panel, and Vista announced that it had found new software. THe
reinstall was only partial, so nothing worked, but when I unplugged the
printer from the laptop, and replugged it , the "found" message reappeared,
and all the drivers were installed, and the printer worked. Happens every
time. Not a complete answer, but maybe it works.

"Bssgrl" wrote:

I have tried everything possible to get my HP PSC 500 to work with Vista, I
had no problems with XP. The driver is there, but it presents an error when I
go to print. I have contacted HP and they tell me because my machine, which
is in perfect working condition, is 5 yrs old it will not work with Vista. I
find this totally unacceptable and would like to find a solution to this
other than spending more money unneccessarily to get a 2nd printer that I
don't want or have room for
Any real suggestions out there?


"mlai" wrote:

Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......