What happens when you open Windows Explorer? Can you see the CD/DVD drive
and can you view the contents of the CD/DVD

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John Barnett MVP
Windows XP Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

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"urbaneve" wrote in message
...

okay here's the thing --

i have a compaq presario f500 (f572 to be exact) running on vista with
the latest updates, amd anthalon x2, 2 GB memory. simple little machine
i know, but it gets the job done for work. the problem is that i need
it to burn cd's and dvd's.

it used to work just fine and now it doesnt.

when i bring up my computer the drive is showing.
when i click on properties, it shows that this device is working
properly.
i have uninstalled and reinstalled -- no good
i have updated the drivers -- no good
even went and checked in the BIOS thinking it might be something in
there -- no good
when i insert a disc i hear make the normal sound the drive should make

the computer has never been dropped, or gotten wet

it doesnt matter if i have a dvd or a cd in there -- nothing comes up
-- even games. the autorun never comes up anymore. it used to be that
when i inserted a disc i would get a popup asking me what i wanted to do
-- NOPE not anymore

even when i use a program like nero or power iso -- no good

when i insert the disc it tells me -- please insert disc into drive e:


this is driving me absolutely insane and i really need it resolved --
can someone help me

the other questions i have is ---
could it be the optical lens not working?
and can i replace this drive if necessary

thanks ahead for your help
cheers


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urbaneve