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Old October 13th 08, 07:31 PM posted to microsoft.public.windows.vista.hardware_devices
Bob Knowlden[_2_]
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Posts: 18
Default Problems with scanner, Windows Update in Vista 64 bit

I can't really help, but see:

http://h10025.www1.hp.com/ewfrf/wc/d...name=c00292756

If you have to try all the fixes suggested there, it ought to keep you busy
for a while.

The simplest one may be downloading and installing the .net redistributable.

I hope that one of them works for you.

"simonageorgescu" wrote in message
...

I got a new computer, HP Touch Smart All in One with Vista 64 bit. I
also got a scanner, HP scanjet G4010 that was supposed to go with Vista.
Yet, it doesn't install. It downloads the software, (tried both from
enclosed disc and from the website) but then it gives an MSI Error Error
1935 and the installation is aborted. Also, the computer doesn't accept
the XML Core services 4.0 Service Pack that I am "summoned" to install
or else. I spent hours upon hours with customer support from HP trying
to resolve these issues. To no avail. I am at my wits end. Can
anybody help?


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simonageorgescu