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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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documents stuck in printer que
When I have a document that I am printing and for some reason it doesn't
print I try to eliminate it from the que and it just sits there trying to delete but without success. I have tried disconnecting the usb cable from both printer and computer, Unplugging the power. Dancing on one foot and giving various hand gesters. |
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documents stuck in printer que
Stop the spooler service in services:
Option 1) Click on start orb Type in search window: services.msc click ok Scroll down to Print spooler service and click on it in the right side window. On the left side click stop the service and wait forthe process to stop Do not close the window yet. You will have to restart it here later. next delete the print job in the printer queue then restart the spooler service Resubmit your new print job. Option 2) If that doesn't clear it, the next step would be to stop the spooler service as stated above Go into windows explorer (Print job data is collected and stored in a spool file in the spooler folder.) It is located in: C:\WINDOWS\system32\spool\PRINTERS Your print job will show 2 files there Example below: 00002.SHD 00002.SPL Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again. Next go back to services window and restart the spooler service That will definitely fix it. On Mon, 1 Oct 2007 10:03:00 -0700, Seth wrote: When I have a document that I am printing and for some reason it doesn't print I try to eliminate it from the que and it just sits there trying to delete but without success. I have tried disconnecting the usb cable from both printer and computer, Unplugging the power. Dancing on one foot and giving various hand gesters. |
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documents stuck in printer que
"PosterInNews" wrote: Stop the spooler service in services: Option 1) Click on start orb Type in search window: services.msc click ok Scroll down to Print spooler service and click on it in the right side window. On the left side click stop the service and wait forthe process to stop Do not close the window yet. You will have to restart it here later. next delete the print job in the printer queue then restart the spooler service Resubmit your new print job. Option 2) If that doesn't clear it, the next step would be to stop the spooler service as stated above Go into windows explorer (Print job data is collected and stored in a spool file in the spooler folder.) It is located in: C:\WINDOWS\system32\spool\PRINTERS Your print job will show 2 files there Example below: 00002.SHD 00002.SPL Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again. Next go back to services window and restart the spooler service That will definitely fix it. On Mon, 1 Oct 2007 10:03:00 -0700, Seth wrote: When I have a document that I am printing and for some reason it doesn't print I try to eliminate it from the que and it just sits there trying to delete but without success. I have tried disconnecting the usb cable from both printer and computer, Unplugging the power. Dancing on one foot and giving various hand gesters. I found the print spooler (thanks) when I stopped the print spool and went back and tried to delete all the documents in the que it eliminated all of them except the one it was deleting and that is still there. I restarted the print spool and the deleting document is still there. |
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documents stuck in printer que
Well I am back-I did option 1 and it did not work so I was doing option two
and I got to the screen where it had two items in the spooler-print folder and I try to delete them and I get a screen that they can't be deleted because they are open in another file. I closed all other files except those I used to get to the spooler-print window. I now know what I have to delete but I can't figure out how to do it. Yes I did shut down and restart computer. Thanks Seth "PosterInNews" wrote: Stop the spooler service in services: Option 1) Click on start orb Type in search window: services.msc click ok Scroll down to Print spooler service and click on it in the right side window. On the left side click stop the service and wait forthe process to stop Do not close the window yet. You will have to restart it here later. next delete the print job in the printer queue then restart the spooler service Resubmit your new print job. Option 2) If that doesn't clear it, the next step would be to stop the spooler service as stated above Go into windows explorer (Print job data is collected and stored in a spool file in the spooler folder.) It is located in: C:\WINDOWS\system32\spool\PRINTERS Your print job will show 2 files there Example below: 00002.SHD 00002.SPL Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again. Next go back to services window and restart the spooler service That will definitely fix it. On Mon, 1 Oct 2007 10:03:00 -0700, Seth wrote: When I have a document that I am printing and for some reason it doesn't print I try to eliminate it from the que and it just sits there trying to delete but without success. I have tried disconnecting the usb cable from both printer and computer, Unplugging the power. Dancing on one foot and giving various hand gesters. |
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documents stuck in printer que
Since the spooler is stopped, it sounds like there is another process that
has a handle open to the files. This would be the reason that the spooler cannot delete the job. Find the other printer vendor provided software and stop those service(s) until you find the one that is holding a reference to the job files. It's most like some job or ink monitor software that is causing the handle reference which will block the spooler from deleting the jobs until the other software releases the files. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Seth" wrote in message ... Well I am back-I did option 1 and it did not work so I was doing option two and I got to the screen where it had two items in the spooler-print folder and I try to delete them and I get a screen that they can't be deleted because they are open in another file. I closed all other files except those I used to get to the spooler-print window. I now know what I have to delete but I can't figure out how to do it. Yes I did shut down and restart computer. Thanks Seth "PosterInNews" wrote: Stop the spooler service in services: Option 1) Click on start orb Type in search window: services.msc click ok Scroll down to Print spooler service and click on it in the right side window. On the left side click stop the service and wait forthe process to stop Do not close the window yet. You will have to restart it here later. next delete the print job in the printer queue then restart the spooler service Resubmit your new print job. Option 2) If that doesn't clear it, the next step would be to stop the spooler service as stated above Go into windows explorer (Print job data is collected and stored in a spool file in the spooler folder.) It is located in: C:\WINDOWS\system32\spool\PRINTERS Your print job will show 2 files there Example below: 00002.SHD 00002.SPL Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again. Next go back to services window and restart the spooler service That will definitely fix it. On Mon, 1 Oct 2007 10:03:00 -0700, Seth wrote: When I have a document that I am printing and for some reason it doesn't print I try to eliminate it from the que and it just sits there trying to delete but without success. I have tried disconnecting the usb cable from both printer and computer, Unplugging the power. Dancing on one foot and giving various hand gesters. |
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