I think the issue is software and not hardware, so I'm wary that even if they
gave me a whole new machine, we would have the same issues. It seems to me
to be a compatibility issue of some kind between Vista and the HP drivers....

Will definitely keep your suggestion in mind, as it would be a good option
if this rebuild doesn't stick.

Minnie

"Mick Murphy" wrote:

If you have taken it back to HP factory standards, to no avail, contact HP,
and tell them to fix it, or you want a replacement computer, or your money
back.

HP have a seller's/manufacturer's responsibility to fix ALL your Software
and Hardware problems as the OEM manufacturer.

It is part of the deal they get from microsoft, in return they buy cheap
Vista Licences.
--
Mad Mike


"minnieme" wrote:

I got a new 64 bit HP laptop about a month ago and have recently completed
the second complete rebuild. System restore did not work last time.

My control panel launches and is blank; then the window closes. From my
start menu, I cannot access any default program settings. My printer would
not install initially, but I got that online and added last week. I went to
print this morning and it's gone again; says printer cannot spool. I also
have no games (Windows, HP) that can be accessed.

These are all the same issues that I had initially that resulted in the
rebuild. I have done registry repair; spyware scans; adware scans, etc etc.
I have Norton antivirus that came with the machine. I am frustrated and
don't have time to continue to rebuild my computer every two weeks.

How can I fix this and prevent it from happening again?

Thanks,
Minnie