I am running EI7 and Vista Basic Home Edition. When I go to my college, or
even at Borders Bookstore, I cannot get on the Internet. I can connect to
the wireless network and it says I have an excellent connection, but when I
click on IE to get on the Internet, the screen comes up and says that I do
not have an internet. I have a wireless router at home and can connect with
no problems. It also picks up the neighbor's wireless signal and can connect
to it with no problems. I have clicked
"Diagnose" to try to correct the problem and have used every suggestion that
comes up, from disconnecting and reconnecting to the network, to resetting
the IP address. Please help. This is a very irritating problem. If you
have any suggestions, please use layman's terms as I am not a computer person
and am not familiar with the jargon.
--
Thanks,
jbroxton316

you need to post the text output of

ipconfig /all

from an elevated command prompt when the machine is in this
condition (not when you have connectivity).

it is really impossible to diagnose based on what you've posted thus
far.

On Tue, 23 Oct 2007 10:21:15 -0700, Jbroxton316
wrote:

I am running EI7 and Vista Basic Home Edition. When I go to my college, or
even at Borders Bookstore, I cannot get on the Internet. I can connect to
the wireless network and it says I have an excellent connection, but when I
click on IE to get on the Internet, the screen comes up and says that I do
not have an internet. I have a wireless router at home and can connect with
no problems. It also picks up the neighbor's wireless signal and can connect
to it with no problems. I have clicked
"Diagnose" to try to correct the problem and have used every suggestion that
comes up, from disconnecting and reconnecting to the network, to resetting
the IP address. Please help. This is a very irritating problem. If you
have any suggestions, please use layman's terms as I am not a computer person
and am not familiar with the jargon.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

How do I get that? (ipconfig / all)
--
Thanks,
jbroxton316


"Barb Bowman" wrote:

you need to post the text output of

ipconfig /all

from an elevated command prompt when the machine is in this
condition (not when you have connectivity).

it is really impossible to diagnose based on what you've posted thus
far.

On Tue, 23 Oct 2007 10:21:15 -0700, Jbroxton316
wrote:

I am running EI7 and Vista Basic Home Edition. When I go to my college, or
even at Borders Bookstore, I cannot get on the Internet. I can connect to
the wireless network and it says I have an excellent connection, but when I
click on IE to get on the Internet, the screen comes up and says that I do
not have an internet. I have a wireless router at home and can connect with
no problems. It also picks up the neighbor's wireless signal and can connect
to it with no problems. I have clicked
"Diagnose" to try to correct the problem and have used every suggestion that
comes up, from disconnecting and reconnecting to the network, to resetting
the IP address. Please help. This is a very irritating problem. If you
have any suggestions, please use layman's terms as I am not a computer person
and am not familiar with the jargon.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

In the "Start Search" box at the bottom of the Start Menu, type in
"CMD" and press enter. Then type in the command in the new window...

---
Jeffrey Randow

Windows Networking MVP 2001-2006
http://www.networkblog.net

On Tue, 23 Oct 2007 16:11:01 -0700, Jbroxton316
wrote:

How do I get that? (ipconfig / all)

I think this is what you are looking for. I went into command prompt and
typed ipconfig/all and here's what i got. FYI: At this time, I was
"connected" the the network that I am having problems with but still couldn't
get online.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jennifer Broxtonipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jennifer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : aug.edu

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : aug.edu
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-90-4B-9C-8F-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::815d:8dc7:415f:a0a9%8(Preferred)
IPv4 Address. . . . . . . . . . . : 172.16.20.212(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : Tuesday, October 23, 2007 7:06:32 PM
Lease Expires . . . . . . . . . . : Wednesday, October 24, 2007 3:06:32 AM
Default Gateway . . . . . . . . . : 172.16.0.1
DHCP Server . . . . . . . . . . . : 172.16.0.1
DHCPv6 IAID . . . . . . . . . . . : 184586315
DNS Servers . . . . . . . . . . . : 134.224.1.77
134.224.1.11
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast
Ethernet
NIC
Physical Address. . . . . . . . . : 00-C0-9F-49-87-8E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{DD7B7E61-6C24-4F78-AAB3-6CE7085C9
F3D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8
03D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8
03D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

--
Thanks,
jbroxton316


"Jbroxton316" wrote:

How do I get that? (ipconfig / all)
--
Thanks,
jbroxton316


"Barb Bowman" wrote:

you need to post the text output of

ipconfig /all

from an elevated command prompt when the machine is in this
condition (not when you have connectivity).

it is really impossible to diagnose based on what you've posted thus
far.

On Tue, 23 Oct 2007 10:21:15 -0700, Jbroxton316
wrote:

I am running EI7 and Vista Basic Home Edition. When I go to my college, or
even at Borders Bookstore, I cannot get on the Internet. I can connect to
the wireless network and it says I have an excellent connection, but when I
click on IE to get on the Internet, the screen comes up and says that I do
not have an internet. I have a wireless router at home and can connect with
no problems. It also picks up the neighbor's wireless signal and can connect
to it with no problems. I have clicked
"Diagnose" to try to correct the problem and have used every suggestion that
comes up, from disconnecting and reconnecting to the network, to resetting
the IP address. Please help. This is a very irritating problem. If you
have any suggestions, please use layman's terms as I am not a computer person
and am not familiar with the jargon.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

try disabling IPv6. What happens ?

On Tue, 23 Oct 2007 19:05:00 -0700, Jbroxton316
wrote:

I think this is what you are looking for. I went into command prompt and
typed ipconfig/all and here's what i got. FYI: At this time, I was
"connected" the the network that I am having problems with but still couldn't
get online.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jennifer Broxtonipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jennifer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : aug.edu

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : aug.edu
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-90-4B-9C-8F-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::815d:8dc7:415f:a0a9%8(Preferred)
IPv4 Address. . . . . . . . . . . : 172.16.20.212(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : Tuesday, October 23, 2007 7:06:32 PM
Lease Expires . . . . . . . . . . : Wednesday, October 24, 2007 3:06:32 AM
Default Gateway . . . . . . . . . : 172.16.0.1
DHCP Server . . . . . . . . . . . : 172.16.0.1
DHCPv6 IAID . . . . . . . . . . . : 184586315
DNS Servers . . . . . . . . . . . : 134.224.1.77
134.224.1.11
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast
Ethernet
NIC
Physical Address. . . . . . . . . : 00-C0-9F-49-87-8E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{DD7B7E61-6C24-4F78-AAB3-6CE7085C9
F3D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8
03D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8
03D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

How do I disable IPv6? I'm not very good with a computer and outside of
Microsoft Office, I know nothing.
--
Thanks,
jbroxton316


"Barb Bowman" wrote:

try disabling IPv6. What happens ?

On Tue, 23 Oct 2007 19:05:00 -0700, Jbroxton316
wrote:

I think this is what you are looking for. I went into command prompt and
typed ipconfig/all and here's what i got. FYI: At this time, I was
"connected" the the network that I am having problems with but still couldn't
get online.

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Jennifer Broxtonipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jennifer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : aug.edu

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : aug.edu
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-90-4B-9C-8F-0A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::815d:8dc7:415f:a0a9%8(Preferred)
IPv4 Address. . . . . . . . . . . : 172.16.20.212(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : Tuesday, October 23, 2007 7:06:32 PM
Lease Expires . . . . . . . . . . : Wednesday, October 24, 2007 3:06:32 AM
Default Gateway . . . . . . . . . : 172.16.0.1
DHCP Server . . . . . . . . . . . : 172.16.0.1
DHCPv6 IAID . . . . . . . . . . . : 184586315
DNS Servers . . . . . . . . . . . : 134.224.1.77
134.224.1.11
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast
Ethernet
NIC
Physical Address. . . . . . . . . : 00-C0-9F-49-87-8E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{DD7B7E61-6C24-4F78-AAB3-6CE7085C9
F3D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8
03D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{7753AE42-B8D9-41D6-B96F-D8B15EDB8
03D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/e...ts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Jbroxton316 wrote:
How do I disable IPv6? I'm not very good with a computer and outside of
Microsoft Office, I know nothing.

This link has clear instructions:

IPv6 (Cable Guy) -
http://www.microsoft.com/technet/com...uy/cg0506.mspx


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

I read the info on the link you gave me, Malke, and saw the part that
explains how to disable the IPv6 but I do not understand the jargon used. I
don't know anything about the registry editor or binary codes and things of
that sort. Is there any way you could explain this in much more simpler
terms.
--
Thanks,
jbroxton316


"Malke" wrote:

Jbroxton316 wrote:
How do I disable IPv6? I'm not very good with a computer and outside of
Microsoft Office, I know nothing.

This link has clear instructions:

IPv6 (Cable Guy) -
http://www.microsoft.com/technet/com...uy/cg0506.mspx


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

I read the info on the link you gave me, Malke, and saw the part that
explains how to disable the IPv6 but I do not understand the jargon used. I
don't know anything about the registry editor or binary codes and things of
that sort. Is there any way you could explain this in much more simpler
terms?

--
Thanks,
jbroxton316


"Malke" wrote:

Jbroxton316 wrote:
How do I disable IPv6? I'm not very good with a computer and outside of
Microsoft Office, I know nothing.

This link has clear instructions:

IPv6 (Cable Guy) -
http://www.microsoft.com/technet/com...uy/cg0506.mspx


Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User