"Lisa" wrote in message
...
I tried removing the battery and unplugging the laptop and I still get the
same frozen screens. I cannot even get to the Start menu or I would attempt
a restore. The mouse pointer if frozen and I can right click and bring up
the options but that's all.


"Lisa" wrote in message
news
Thanks. I will try that.


"Mike Hall - MVP" wrote in message
...
"THE C. [MS MVP]" wrote in message
news Lisa, can you give some info. of you laptop such as how much RAM,
Processor
etc. Your system resources may be limited and with this info. we may be
able
to better assist you. Make it a great day.
--
Computer/Software Tech.


Charles Richmond
http://mvp.support.microsoft.com/





The laptop is not powering down. It is probably going into hibernate. A
good idea would be to remove ac power AND the battery. This would force
the laptop to start from cold..

--

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/






Lisa

You will most likely have to do a destructive restore on your computer. If
you have no backups of important stuff, find somebody who will hook your
drive up to their computer and save what you can..


--

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/