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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Network Printer Problems
I recently purchased an HP F380 all-in-one printer. It connects to the
network through a print server. Everything works fine from the XP Laptop and XP desktop, but both of the Vista laptops cannot print correctly. In both cases the print gets 90% done then stops until eventually an error message is displayed in the print queue. I have downloaded the latest driver from HP but this makes no difference. The printer works fine if connected to either Vista laptop directly through the USB cable, but that is not a convenient solution. The print server is TCP/IP so the O/S shouldn't matter and I can ping the server from all the PC's on the network. Anyone have any ideas? |
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Network Printer Problems
Are you using Standard TCP/IP Port or HP Standard TCP/IP port?
Will the printer work properly if you disable the Windows firewall? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Mark" wrote in message ... I recently purchased an HP F380 all-in-one printer. It connects to the network through a print server. Everything works fine from the XP Laptop and XP desktop, but both of the Vista laptops cannot print correctly. In both cases the print gets 90% done then stops until eventually an error message is displayed in the print queue. I have downloaded the latest driver from HP but this makes no difference. The printer works fine if connected to either Vista laptop directly through the USB cable, but that is not a convenient solution. The print server is TCP/IP so the O/S shouldn't matter and I can ping the server from all the PC's on the network. Anyone have any ideas? |
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Network Printer Problems
I'm using a standard TCP/IP port and disabling the firewall makes no
difference, the print stops just before the end. "Alan Morris [MSFT]" wrote: Are you using Standard TCP/IP Port or HP Standard TCP/IP port? Will the printer work properly if you disable the Windows firewall? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Mark" wrote in message ... I recently purchased an HP F380 all-in-one printer. It connects to the network through a print server. Everything works fine from the XP Laptop and XP desktop, but both of the Vista laptops cannot print correctly. In both cases the print gets 90% done then stops until eventually an error message is displayed in the print queue. I have downloaded the latest driver from HP but this makes no difference. The printer works fine if connected to either Vista laptop directly through the USB cable, but that is not a convenient solution. The print server is TCP/IP so the O/S shouldn't matter and I can ping the server from all the PC's on the network. Anyone have any ideas? |
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Network Printer Problems
Disable Bidirectional in properties Ports tab, next disable SNMP within the
port configuration. Is this an HP Jetdirect print server device? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Mark" wrote in message ... I'm using a standard TCP/IP port and disabling the firewall makes no difference, the print stops just before the end. "Alan Morris [MSFT]" wrote: Are you using Standard TCP/IP Port or HP Standard TCP/IP port? Will the printer work properly if you disable the Windows firewall? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Mark" wrote in message ... I recently purchased an HP F380 all-in-one printer. It connects to the network through a print server. Everything works fine from the XP Laptop and XP desktop, but both of the Vista laptops cannot print correctly. In both cases the print gets 90% done then stops until eventually an error message is displayed in the print queue. I have downloaded the latest driver from HP but this makes no difference. The printer works fine if connected to either Vista laptop directly through the USB cable, but that is not a convenient solution. The print server is TCP/IP so the O/S shouldn't matter and I can ping the server from all the PC's on the network. Anyone have any ideas? |
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Network Printer Problems
I had the same problem, but found a solution at:
http://forums.microsoft.com/TechNet/...0179&SiteID=17 It doesn't sound like it makes sense but it works. Mark schreef: I recently purchased an HP F380 all-in-one printer. It connects to the network through a print server. Everything works fine from the XP Laptop and XP desktop, but both of the Vista laptops cannot print correctly. In both cases the print gets 90% done then stops until eventually an error message is displayed in the print queue. I have downloaded the latest driver from HP but this makes no difference. The printer works fine if connected to either Vista laptop directly through the USB cable, but that is not a convenient solution. The print server is TCP/IP so the O/S shouldn't matter and I can ping the server from all the PC's on the network. Anyone have any ideas? |