"gllund" wrote in message
...

It is one driver download but it seems that it won't download the scanner
portion because everything works on the printer like copy, photo and text
from the computer. I've tried to download without antivirus and without
firewall but still no luck. This is my second all in one with the same
problem. I thought it might be the software but they both will not let me
scan.
Thanks
Gord

It kind of sounds like you do not have bi-directional communication through
your printer cable. The computer is sending information out to the printer,
but cannot receive information back, such as from the scanner.