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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Can print documents, but not photos? Help please.
I have Vista Home Premium and a HP 2610 all-in-one printer. Just recently, I
noticed it will not print photos from any program (Windows Explorer, Photo Gallery, Paint Shop Pro, etc), yet it will print documents from Word or Firefox. For example, if I'm in Explorer and double click a picture file and click print, I select the printer and click "print" yet the printer doesn't do anything. I do notice however that once I click print an icon comes up on the system tray that says "0 documents pending for (user name)". Shouldn't that mean "1 document pending"? I used to be able to print photos so this isn't a problem with the printer or driver (or at least it shouldn't be?) First, I made sure I used the correct 4x6 photo paper and all settings were correct. Didn't work. I made sure I had the latest driver from HPs website. Didn't work. Next, I uninstalled everything and started over. Didn't work. Next, I hard resetted the printer. Didn't work. Tried a new beta version of HP Photosmart software. Didn't work. So I'm lost. It's got to be something with Vista, but what is it? HP has no idea. Thanks for any help. |
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Can print documents, but not photos? Help please.
"huwyngr" wrote: Just to eliminate -- did you set a printer as the default printer? Yes, I did. Does this seem like a Vista driver problem or printer hardware issue? Thanks for your help. Greatly appreciated. |
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Can print documents, but not photos? Help please.
It sounds more like a printer set up problem.
Again, eliminating -- when you installed did you install the HP software and driver before the USB cable from the printer was plugged into the PC? If not do a complete uninstall and clean up with the printer USB cable unplugged from the PC, reboot and reinstall the software -- do not plug the USB cable into the PC until the installation procedure tells you to or you reach Finish. Try installing using Run as Administrator -- right mouse click on the downloaded exe file and select Run as Administrator and OK your way out. Can you do a test print from the Printer Properties screens? Download and try the HP Printing Diagnostic Utility that is on the HP VISTA Download page for the 2610 (which one is it you have) You could also check out: » Print Jobs are Stuck in the Print Queue and Do Not Print with USB Printers in Windows XP » Windows OS: The All-in-One Will Not Print FAQs on this web page: http://h10025.www1.hp.com/ewfrf/wc/d...le=44564&lc=en &cc=us&dlc=en&product=421139&os=2093&lang=en |
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Can print documents, but not photos? Help please.
Everything was installed correctly. Yes, USB was plugged in during software
install at the right time. I did not try doing it with the Run as Administrator option. As I said, it has been working fine since June when I upgraded to Vista. All of the sudden, it just randomly decided not to print pictures. Could a Windows Update have caused this? Yes I can do a test print. And I downloaded that utility. It says that everything was working just fine. =/ Thanks for your help again. "huwyngr" wrote: It sounds more like a printer set up problem. Again, eliminating -- when you installed did you install the HP software and driver before the USB cable from the printer was plugged into the PC? If not do a complete uninstall and clean up with the printer USB cable unplugged from the PC, reboot and reinstall the software -- do not plug the USB cable into the PC until the installation procedure tells you to or you reach Finish. Try installing using Run as Administrator -- right mouse click on the downloaded exe file and select Run as Administrator and OK your way out. Can you do a test print from the Printer Properties screens? Download and try the HP Printing Diagnostic Utility that is on the HP VISTA Download page for the 2610 (which one is it you have) You could also check out: » Print Jobs are Stuck in the Print Queue and Do Not Print with USB Printers in Windows XP » Windows OS: The All-in-One Will Not Print FAQs on this web page: http://h10025.www1.hp.com/ewfrf/wc/d...le=44564&lc=en &cc=us&dlc=en&product=421139&os=2093&lang=en |
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Can print documents, but not photos? Help please.
I can only suggest:
What happens when you look inside the Printer Spooler -- double click on Printer icon -- does it show documents queued there but not moving on to print? Check the spooling settings in the Printer Properties including setting it not to spool but to print direct to printer and if set like this works then check that Spooling is enabled. Check in Services to see that Spooling is enabled. I've never had to mess with this but there are messages about it here. You'd find Services through Control Panel but I'm not in VISTA at the moment to check exactly where. |
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Can print documents, but not photos? Help please.
I actually accidentally fixed it. Just to test, I changed the paper setting
in the print dialog box and it worked. I moved the setting back to 4x6 and it worked to... Strange.... But thanks for your help. "huwyngr" wrote: I can only suggest: What happens when you look inside the Printer Spooler -- double click on Printer icon -- does it show documents queued there but not moving on to print? Check the spooling settings in the Printer Properties including setting it not to spool but to print direct to printer and if set like this works then check that Spooling is enabled. Check in Services to see that Spooling is enabled. I've never had to mess with this but there are messages about it here. You'd find Services through Control Panel but I'm not in VISTA at the moment to check exactly where. |
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Can print documents, but not photos? Help please.
In article ,
Dcoaster wrote: I actually accidentally fixed it. I only all accidents were so helpful -- I'll pass on your experience; thanks for the feedback!. |
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Can print documents, but not photos? Help please.
Hi,
I'm having exactly the same issue. Exactly how did you fix it? I have tried a few things now and it is very frustrating!! Any help gratefully received Nigel "dcoaster" wrote: I actually accidentally fixed it. Just to test, I changed the paper setting in the print dialog box and it worked. I moved the setting back to 4x6 and it worked to... Strange.... But thanks for your help. "huwyngr" wrote: I can only suggest: What happens when you look inside the Printer Spooler -- double click on Printer icon -- does it show documents queued there but not moving on to print? Check the spooling settings in the Printer Properties including setting it not to spool but to print direct to printer and if set like this works then check that Spooling is enabled. Check in Services to see that Spooling is enabled. I've never had to mess with this but there are messages about it here. You'd find Services through Control Panel but I'm not in VISTA at the moment to check exactly where. |
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Can print documents, but not photos? Help please.
Did you read his message and try what he did?
I changed the paper setting*in the print dialog box and it worked. I moved the setting back to 4x6 and it*worked to... Strange... He changed from whatever paper size the printer was set to -- probably US Letter? -- and back and then the number of copies printed matched the number set. Please let us know if this works for you. |
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