I have a new WD external hard drive that I'm trying use with Vista Ultimate,
but when I connect the drive I get an error message saying,

"Windows found driver software for your device but encountered an error
while attempting to install it.

USB Mass Storage Device

Access is denied"


I found a KB article which seems to be related, but even after acquiring and
installing the hotfix I still can't get the drive to install.

KB Article: http://support.microsoft.com/kb/937187

How can I fix this? It's very frustrating a bit ridiculous that installing
a simple mass storage device fails.

"ATC" wrote in message
...
I have a new WD external hard drive that I'm trying use with Vista
Ultimate,
but when I connect the drive I get an error message saying,

"Windows found driver software for your device but encountered an error
while attempting to install it.

USB Mass Storage Device

Access is denied"


I found a KB article which seems to be related, but even after acquiring
and
installing the hotfix I still can't get the drive to install.

KB Article: http://support.microsoft.com/kb/937187

How can I fix this? It's very frustrating a bit ridiculous that
installing
a simple mass storage device fails.


When I had this problem, Windows searched for a solution and recommend Hot
fix KB 940199. KB 940199 states that it is a replacement for KB 937187. This
Hot fix corrected the problem for me.

Note: The failure to install, for me, created a unknown device entry in
Device Manager. After installing the Hot fix, it was necessary to connect
the device, uninstall the unknown device driver in Device Manager then
disconnect and reconnect the device. You may want to connect the device and
do any cleanup of Device Manager needed first.

Don

"dgmacmi" wrote:
When I had this problem, Windows searched for a solution and recommend Hot
fix KB 940199. KB 940199 states that it is a replacement for KB 937187. This
Hot fix corrected the problem for me.

Note: The failure to install, for me, created a unknown device entry in
Device Manager. After installing the Hot fix, it was necessary to connect
the device, uninstall the unknown device driver in Device Manager then
disconnect and reconnect the device. You may want to connect the device and
do any cleanup of Device Manager needed first.

Don

I actually found that KB article as well, but when I attempt to install the
update I get a message stating, "This update does not apply to your system".
I'm not sure if that means I already have it or what... but it won't install.

"ATC" wrote in message
...


"dgmacmi" wrote:
When I had this problem, Windows searched for a solution and recommend
Hot
fix KB 940199. KB 940199 states that it is a replacement for KB 937187.
This
Hot fix corrected the problem for me.

Note: The failure to install, for me, created a unknown device entry in
Device Manager. After installing the Hot fix, it was necessary to connect
the device, uninstall the unknown device driver in Device Manager then
disconnect and reconnect the device. You may want to connect the device
and
do any cleanup of Device Manager needed first.

Don

I actually found that KB article as well, but when I attempt to install
the
update I get a message stating, "This update does not apply to your
system".
I'm not sure if that means I already have it or what... but it won't
install.



You may need to uninstall the Hot Fix you installed first.

Did you check on need to cleanup Device Manager?

Don

i also get "This update does not apply to your system"
when i try to update to KB 940199

what should i do now?


--
jeffers
Posted via http://www.vistaheads.com

"jeffers" wrote in message
...

i also get "This update does not apply to your system"
when i try to update to KB 940199

what should i do now?

--
jeffers
Posted via http://www.vistaheads.com


Well, what's your problem?

Please include enough of the previous message(s) so that others trying to
follow this thread know what you are talking about. Also please try to
"edit out" the non relevant portions. It helps everyone. Go to:
Tools Options Send check - "Include message in reply"

--
BobF.

yea i cant see the tools option

anywyas
the problem is that after i dl an update, i cant access some mass
storage usb drives and also external hard drives
in device manager it shows up but i cant access them and vista has to
locate drivers
i have tried to update with KB 904199 but when i try to install it
there is a pop-up sayin "This update does not apply to your system"


--
jeffers
Posted via http://www.vistaheads.com

yea i cant see the tools option

anywyas
the problem is that after i dl an update, i cant access some mass
storage usb drives and also external hard drives
in device manager it shows up but i cant access them and vista has to
locate drivers
i have tried to update with KB 904199 but when i try to install it
there is a pop-up sayin "This update does not apply to your system"

______________________________

I have the same problem I have a Vista Ultimate and Dell XPS 700 and
one WD My Book Home 1TB external and when I buy another yesterday I have
the same message, Can't find the drivers and later when I try to put the
hotfix they say the same...."This update does not apply to your system",
what should we do?....Western Digital send me to Microsoft (mean wash
the hands)...Microsoft doesen't respond at all...

I need help, please...


--
kalu
Posted via http://www.vistaheads.com

Sorry to piggy back on your question but can't get a new question started.

I've got a similiar problem. WD HD in a Vantec USB2.0 enclosure. When I plug
it in NOTHING happens. Doesn't even try to install drivers. It's like nothing
is hooked up.
Out of desperation I put the HD in an external DVD case and formatted it on
the same system running Vista. No problem. The problem seems to be the
enclosures (this is the 3rd and different one). It works fine on Windows 2000
machine.
All other USB2.0 devices working fine.
I"d give my left you-know-what for a solution. I need the external hard drive.
Thanks.