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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Can't Install External Hard Drive
I have a new WD external hard drive that I'm trying use with Vista Ultimate,
but when I connect the drive I get an error message saying, "Windows found driver software for your device but encountered an error while attempting to install it. USB Mass Storage Device Access is denied" I found a KB article which seems to be related, but even after acquiring and installing the hotfix I still can't get the drive to install. KB Article: http://support.microsoft.com/kb/937187 How can I fix this? It's very frustrating a bit ridiculous that installing a simple mass storage device fails. |
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Can't Install External Hard Drive
"ATC" wrote in message
... I have a new WD external hard drive that I'm trying use with Vista Ultimate, but when I connect the drive I get an error message saying, "Windows found driver software for your device but encountered an error while attempting to install it. USB Mass Storage Device Access is denied" I found a KB article which seems to be related, but even after acquiring and installing the hotfix I still can't get the drive to install. KB Article: http://support.microsoft.com/kb/937187 How can I fix this? It's very frustrating a bit ridiculous that installing a simple mass storage device fails. When I had this problem, Windows searched for a solution and recommend Hot fix KB 940199. KB 940199 states that it is a replacement for KB 937187. This Hot fix corrected the problem for me. Note: The failure to install, for me, created a unknown device entry in Device Manager. After installing the Hot fix, it was necessary to connect the device, uninstall the unknown device driver in Device Manager then disconnect and reconnect the device. You may want to connect the device and do any cleanup of Device Manager needed first. Don |
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Can't Install External Hard Drive
"dgmacmi" wrote: When I had this problem, Windows searched for a solution and recommend Hot fix KB 940199. KB 940199 states that it is a replacement for KB 937187. This Hot fix corrected the problem for me. Note: The failure to install, for me, created a unknown device entry in Device Manager. After installing the Hot fix, it was necessary to connect the device, uninstall the unknown device driver in Device Manager then disconnect and reconnect the device. You may want to connect the device and do any cleanup of Device Manager needed first. Don I actually found that KB article as well, but when I attempt to install the update I get a message stating, "This update does not apply to your system". I'm not sure if that means I already have it or what... but it won't install. |
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Can't Install External Hard Drive
"ATC" wrote in message
... "dgmacmi" wrote: When I had this problem, Windows searched for a solution and recommend Hot fix KB 940199. KB 940199 states that it is a replacement for KB 937187. This Hot fix corrected the problem for me. Note: The failure to install, for me, created a unknown device entry in Device Manager. After installing the Hot fix, it was necessary to connect the device, uninstall the unknown device driver in Device Manager then disconnect and reconnect the device. You may want to connect the device and do any cleanup of Device Manager needed first. Don I actually found that KB article as well, but when I attempt to install the update I get a message stating, "This update does not apply to your system". I'm not sure if that means I already have it or what... but it won't install. You may need to uninstall the Hot Fix you installed first. Did you check on need to cleanup Device Manager? Don |
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Can't Install External Hard Drive
i also get "This update does not apply to your system" when i try to update to KB 940199 what should i do now? -- jeffers Posted via http://www.vistaheads.com |
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Can't Install External Hard Drive
"jeffers" wrote in message
... i also get "This update does not apply to your system" when i try to update to KB 940199 what should i do now? -- jeffers Posted via http://www.vistaheads.com Well, what's your problem? Please include enough of the previous message(s) so that others trying to follow this thread know what you are talking about. Also please try to "edit out" the non relevant portions. It helps everyone. Go to: Tools Options Send check - "Include message in reply" -- BobF. |
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Can't Install External Hard Drive
yea i cant see the tools option anywyas the problem is that after i dl an update, i cant access some mass storage usb drives and also external hard drives in device manager it shows up but i cant access them and vista has to locate drivers i have tried to update with KB 904199 but when i try to install it there is a pop-up sayin "This update does not apply to your system" -- jeffers Posted via http://www.vistaheads.com |
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Can't Install External Hard Drive
yea i cant see the tools option anywyas the problem is that after i dl an update, i cant access some mass storage usb drives and also external hard drives in device manager it shows up but i cant access them and vista has to locate drivers i have tried to update with KB 904199 but when i try to install it there is a pop-up sayin "This update does not apply to your system" ______________________________ I have the same problem I have a Vista Ultimate and Dell XPS 700 and one WD My Book Home 1TB external and when I buy another yesterday I have the same message, Can't find the drivers and later when I try to put the hotfix they say the same...."This update does not apply to your system", what should we do?....Western Digital send me to Microsoft (mean wash the hands)...Microsoft doesen't respond at all... I need help, please... -- kalu Posted via http://www.vistaheads.com |
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Can't Install External Hard Drive
Sorry to piggy back on your question but can't get a new question started.
I've got a similiar problem. WD HD in a Vantec USB2.0 enclosure. When I plug it in NOTHING happens. Doesn't even try to install drivers. It's like nothing is hooked up. Out of desperation I put the HD in an external DVD case and formatted it on the same system running Vista. No problem. The problem seems to be the enclosures (this is the 3rd and different one). It works fine on Windows 2000 machine. All other USB2.0 devices working fine. I"d give my left you-know-what for a solution. I need the external hard drive. Thanks. |
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