I have extraneous sounds left over from viewing a Web page video. I have
done all the anti-virus/Spybot/reset Internet Explorer tricks that I can
think of.
Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing
the sound card?

You should be able to kill the process with Task Manager. It may be a
poorly written file from the website.

"SusanV" wrote in message
...
I have extraneous sounds left over from viewing a Web page video. I have
done all the anti-virus/Spybot/reset Internet Explorer tricks that I can
think of.
Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing
the sound card?

Thanks for responding, however I need more info about what to look for in the
Task Manager...or should I just cough up the $$ for Microsoft Technical Help?

"Colin Barnhorst" wrote:

You should be able to kill the process with Task Manager. It may be a
poorly written file from the website.

"SusanV" wrote in message
...
I have extraneous sounds left over from viewing a Web page video. I have
done all the anti-virus/Spybot/reset Internet Explorer tricks that I can
think of.
Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing
the sound card?

SusanV wrote:

Thanks for responding, however I need more info about what to look for in
the Task Manager...or should I just cough up the $$ for Microsoft
Technical Help?

No, you don't need tech support for this - just reboot. Colin's idea for why
this happened is probably spot on. If it happens on other websites all the
time, that's a different story and you probably want to update your sound
drivers. If it's only this one time, reboot and forget about it.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

It's a month old computer! The sound card ought to be adequate? The sounds
show up when I first turn it on to my desktop and when I'm on my email server
page. And once in awhile on other Web pages. There's no pattern to the time
in between occurrences. It's the same 4 sounds each time they do show up.
Thanks, however, for responding.

"Malke" wrote:

SusanV wrote:

Thanks for responding, however I need more info about what to look for in
the Task Manager...or should I just cough up the $$ for Microsoft
Technical Help?

No, you don't need tech support for this - just reboot. Colin's idea for why
this happened is probably spot on. If it happens on other websites all the
time, that's a different story and you probably want to update your sound
drivers. If it's only this one time, reboot and forget about it.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

SusanV wrote:

It's a month old computer! The sound card ought to be adequate? The
sounds show up when I first turn it on to my desktop and when I'm on my
email server
page. And once in awhile on other Web pages. There's no pattern to the
time
in between occurrences. It's the same 4 sounds each time they do show up.
Thanks, however, for responding.

Getting cross with me about your computer problems is not productive at all.
Your first post was extremely lacking in details. This is what you said:

"I have extraneous sounds left over from viewing a Web page video."

I'm not a mind reader and you've given me nothing with which to make a
long-distance sight-unseen diagnosis. Now you come back and say the problem
occurs frequently and in different situations on a new computer. The issue
could be caused by software (legitimate or otherwise*) or hardware. There
is no way for me to guess.

*I have no idea whether your scanning for malware was adequate, whether you
found anything since all you said was:

"I have done all the anti-virus/Spybot/reset Internet Explorer tricks that I
can think of."

So here are some additional troubleshooting suggestions:

1. Make sure the computer is truly virus/malware-free. Look at the prep work
and procedures listed at this link and see if you were that thorough. If
you weren't, you should redo the scanning. If you were and are sure the
machine is really 100% clean, move onto something else.

http://www.elephantboycomputers.com/...moving_Malware

2. Since it is the same four sounds, try and isolate them by seeing what
they are associated with. Look in the Sounds Control Panel applet. Possibly
you have some program(s) running in the background causing this.

3. Look in Event Viewer (Start OrbSearch Boxtype: eventvwr.msc) for clues.

4. Ask yourself The First Question of Troubleshooting: what changed between
the time things worked and the time they didn't? If you can associate the
onset of the issue with something you installed, uninstall whatever it was
and see if that solves things.

5. You can boot with a Linux live CD like Knoppix and see if the sound is
wonky there. If it is, you know for sure this is a hardware issue.

If you can't figure it out, either contact the laptop mftr.'s tech support
or take the laptop to a local computer professional who will know what to
look for.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

But what are you doing to idenfity the program generating the sounds? Are
you using the Task Manager or another process monitor?

"SusanV" wrote in message
...
It's a month old computer! The sound card ought to be adequate? The
sounds
show up when I first turn it on to my desktop and when I'm on my email
server
page. And once in awhile on other Web pages. There's no pattern to the
time
in between occurrences. It's the same 4 sounds each time they do show up.
Thanks, however, for responding.

"Malke" wrote:

SusanV wrote:

Thanks for responding, however I need more info about what to look for
in
the Task Manager...or should I just cough up the $$ for Microsoft
Technical Help?

No, you don't need tech support for this - just reboot. Colin's idea for
why
this happened is probably spot on. If it happens on other websites all
the
time, that's a different story and you probably want to update your sound
drivers. If it's only this one time, reboot and forget about it.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Hello again. I printed out your info sheet from your computer site.
Fascinating
information...explains some problems I had with my previous computer as it
was in its death throes. (I had made the mistake of downloading some of the
registry cleaner programs recommended by 'PC World.' Now I am suspicious
of anything I read in PCW.) Anyway, as to the original issue of ghost
sounds, I
had a call from Dell today about another issue, and I found out my software
and
sound card were still under warranty (for 2 more days!), so I called Dell Tech
Services and told them the problem. I am embarrassed to report that the
sounds
I am hearing intermittently are NOT ghost bits leftover from the Web page I
had viewed, but natural sounds the sound program makes when I perform
certain actions. So I can ignore them from now on.
Thank you again for your suggestions. I will save your 'manual' on computer
basics. Susan


"Malke" wrote:

SusanV wrote:

Thanks for responding, however I need more info about what to look for in
the Task Manager...or should I just cough up the $$ for Microsoft
Technical Help?

No, you don't need tech support for this - just reboot. Colin's idea for why
this happened is probably spot on. If it happens on other websites all the
time, that's a different story and you probably want to update your sound
drivers. If it's only this one time, reboot and forget about it.

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Right click on an open area of the Taskbar and choose Task Manager. Click
on the Processes tab. Scan the list of processes running for ones that
relates to sound and look for one that looks like the video that was
running.

"SusanV" wrote in message
...
Thanks for responding, however I need more info about what to look for in
the
Task Manager...or should I just cough up the $$ for Microsoft Technical
Help?

"Colin Barnhorst" wrote:

You should be able to kill the process with Task Manager. It may be a
poorly written file from the website.

"SusanV" wrote in message
...
I have extraneous sounds left over from viewing a Web page video. I
have
done all the anti-virus/Spybot/reset Internet Explorer tricks that I
can
think of.
Brand new Dell came with Vista. Ignore it? Or anyone have hints for
fixing
the sound card?

Thank you for your suggestions. I went through Task Manager and could not
identify which process was the problem. Today I had a call from Dell on
another
matter, and when I complained about the sounds, and then found out that the
software is still under warranty (2 days left!) I called the Dell Tech
Service back.
They viewed my computer via their online service, and informed me that my
'ghost' sounds are not extraneous, but a part of the Dell sound card telling
me
that I have connected with a Web site. Odd, huh? Anyway, now that I know the
sounds are not a piece of malware stuck in the sound card, I can ignore the
whole issue. I just find it odd that the sounds are so intermittent. Thanks
again. Susan

"Colin Barnhorst" wrote:

You should be able to kill the process with Task Manager. It may be a
poorly written file from the website.

"SusanV" wrote in message
...
I have extraneous sounds left over from viewing a Web page video. I have
done all the anti-virus/Spybot/reset Internet Explorer tricks that I can
think of.
Brand new Dell came with Vista. Ignore it? Or anyone have hints for fixing
the sound card?