I am having issues with the built in brother MFC-9600 multifunction printer
drivers. The printer only prints out a blank page. I contacted Brother
support and determined that it is not a hardware issue as we were able to
emulate the brother printer driver using the built in HP Laserjet IIP driver.
Using the HP driver, the document prints fine (but not at a decent
resolution that the brother is capable of). Brother suggested I contact
Microsoft phone support as the problem is with the drivers however Microsoft
were not able to help unless I pay.

System Details:
Intel Quad Core 2.40 GHz CPU
ASUS P5NE Motherboard
4.0 GB Ram

Any recommendations?

domenchini wrote:
I am having issues with the built in brother MFC-9600 multifunction printer
drivers. The printer only prints out a blank page. I contacted Brother
support and determined that it is not a hardware issue as we were able to
emulate the brother printer driver using the built in HP Laserjet IIP driver.
Using the HP driver, the document prints fine (but not at a decent
resolution that the brother is capable of). Brother suggested I contact
Microsoft phone support as the problem is with the drivers however Microsoft
were not able to help unless I pay.

System Details:
Intel Quad Core 2.40 GHz CPU
ASUS P5NE Motherboard
4.0 GB Ram

Any recommendations?
As I recall Brother supplies the drivers to Microsoft, they just make
them available. Microsoft doesn't write any printer drivers. Does
Brother have any drivers on their web site? I was able to find drivers
for my mfc-7820n printer for Vista, it worked ok.

Eric

Brother tech support told me that THEY don't write the drivers. They said it
was all done by microsoft...

I checked the brother website and the drivers for this model are "built-in"
to Vista and when i was speaking to brother tech support, they said there are
no drivers at all for this model because of the fact that they are built in
to vista 64. Do you have the 64 bit version of vista? (that's what I'm
running)...

this is ridiculous....


"Eric" wrote:

domenchini wrote:
I am having issues with the built in brother MFC-9600 multifunction printer
drivers. The printer only prints out a blank page. I contacted Brother
support and determined that it is not a hardware issue as we were able to
emulate the brother printer driver using the built in HP Laserjet IIP driver.
Using the HP driver, the document prints fine (but not at a decent
resolution that the brother is capable of). Brother suggested I contact
Microsoft phone support as the problem is with the drivers however Microsoft
were not able to help unless I pay.

System Details:
Intel Quad Core 2.40 GHz CPU
ASUS P5NE Motherboard
4.0 GB Ram

Any recommendations?
As I recall Brother supplies the drivers to Microsoft, they just make
them available. Microsoft doesn't write any printer drivers. Does
Brother have any drivers on their web site? I was able to find drivers
for my mfc-7820n printer for Vista, it worked ok.

Eric

Post in the correct newgroup/forum and you'll get answered quicker.

microsoft.public.windows.vista.print_fax_scan

Alan (who does work at Microsoft) can then get to work on your issue.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"domenchini" wrote in message
...
Brother tech support told me that THEY don't write the drivers. They said
it
was all done by microsoft...

I checked the brother website and the drivers for this model are
"built-in"
to Vista and when i was speaking to brother tech support, they said there
are
no drivers at all for this model because of the fact that they are built
in
to vista 64. Do you have the 64 bit version of vista? (that's what I'm
running)...

this is ridiculous....


"Eric" wrote:

domenchini wrote:
I am having issues with the built in brother MFC-9600 multifunction
printer
drivers. The printer only prints out a blank page. I contacted
Brother
support and determined that it is not a hardware issue as we were able
to
emulate the brother printer driver using the built in HP Laserjet IIP
driver.
Using the HP driver, the document prints fine (but not at a decent
resolution that the brother is capable of). Brother suggested I
contact
Microsoft phone support as the problem is with the drivers however
Microsoft
were not able to help unless I pay.

System Details:
Intel Quad Core 2.40 GHz CPU
ASUS P5NE Motherboard
4.0 GB Ram

Any recommendations?
As I recall Brother supplies the drivers to Microsoft, they just make
them available. Microsoft doesn't write any printer drivers. Does
Brother have any drivers on their web site? I was able to find drivers
for my mfc-7820n printer for Vista, it worked ok.

Eric

thanks...there were so many choices, i didn't see that one....first time on
here. I'll post there...

thanks again!

"Cari (MS-MVP)" wrote:

Post in the correct newgroup/forum and you'll get answered quicker.

microsoft.public.windows.vista.print_fax_scan

Alan (who does work at Microsoft) can then get to work on your issue.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"domenchini" wrote in message
...
Brother tech support told me that THEY don't write the drivers. They said
it
was all done by microsoft...

I checked the brother website and the drivers for this model are
"built-in"
to Vista and when i was speaking to brother tech support, they said there
are
no drivers at all for this model because of the fact that they are built
in
to vista 64. Do you have the 64 bit version of vista? (that's what I'm
running)...

this is ridiculous....


"Eric" wrote:

domenchini wrote:
I am having issues with the built in brother MFC-9600 multifunction
printer
drivers. The printer only prints out a blank page. I contacted
Brother
support and determined that it is not a hardware issue as we were able
to
emulate the brother printer driver using the built in HP Laserjet IIP
driver.
Using the HP driver, the document prints fine (but not at a decent
resolution that the brother is capable of). Brother suggested I
contact
Microsoft phone support as the problem is with the drivers however
Microsoft
were not able to help unless I pay.

System Details:
Intel Quad Core 2.40 GHz CPU
ASUS P5NE Motherboard
4.0 GB Ram

Any recommendations?
As I recall Brother supplies the drivers to Microsoft, they just make
them available. Microsoft doesn't write any printer drivers. Does
Brother have any drivers on their web site? I was able to find drivers
for my mfc-7820n printer for Vista, it worked ok.

Eric