ok, so i got

TSSTcorp CDDVDDW TS-L632H ATA Device

and it has stopped working. my computer originally came with vista, but
recently Norton 360 was taken off... and the device stopped working. i
tried the search for updates, but its up to date, i tried to do a search
for "check for solutions" because it was saying i was getting an error
39...

i figure that its because i lost norton 360 that the device stopped
working, and i lost some of the program when norton was removed... my
laptop isnt but 2 months old.


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Sellestia
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Hi Sellestia,

Please post the full error message - we can't work it out from 39...

When you say Norton 360 was taken off, did you follow the steps in this
link exactly? ( when you get to the site your print dialog might start-
just close it )

'How to uninstall and reinstall Norton 360'
(http://service1.symantec.com/SUPPORT...07013007190775)

If not, try reinstalling it and then uninstalling it again - both steps
are described in the link.

Hope this helps

SIW2


--
SIW2

Code 39

http://support.microsoft.com/default...b;en-us;314060

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Peter

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"Sellestia" wrote in message ...

ok, so i got

TSSTcorp CDDVDDW TS-L632H ATA Device

and it has stopped working. my computer originally came with vista, but
recently Norton 360 was taken off... and the device stopped working. i
tried the search for updates, but its up to date, i tried to do a search
for "check for solutions" because it was saying i was getting an error
39...

i figure that its because i lost norton 360 that the device stopped
working, and i lost some of the program when norton was removed... my
laptop isnt but 2 months old.


--
Sellestia
------------------------------------------------------------------------
Sellestia's Profile: http://forums.techarena.in/members/sellestia.htm
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SIW2

Error code 39 is a valid code that has a MS KB which I just posted to the OP

--
Peter

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"SIW2" wrote in message ...

Hi Sellestia,

Please post the full error message - we can't work it out from 39...

When you say Norton 360 was taken off, did you follow the steps in this
link exactly? ( when you get to the site your print dialog might start-
just close it )

'How to uninstall and reinstall Norton 360'
(http://service1.symantec.com/SUPPORT...07013007190775)

If not, try reinstalling it and then uninstalling it again - both steps
are described in the link.

Hope this helps

SIW2


--
SIW2

Hi,

Well spotted, it was the .... that gave the impression it wasn't the
complete code.

Strange how some apps. uninstall leaving such a mess.

SIW2


--
SIW2

thank you, but while doing some more searching, i found a thread that
gave directions. thanks for the help though.


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Sellestia
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