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| Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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September 9th 08, 06:40 PM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
Hello,
I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks 
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September 9th 08, 08:16 PM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
Have you checked with your notebook vendor to see it they have an updated
driver for their Bluetooth receiver? Does the Bluetooth receiver show as working normally in device manager? "Tom" wrote in message ... Hello, I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks
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September 9th 08, 09:31 PM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
Everything is fine in the device manager (no exclamation marks), and I have
downloaded the latest driver for my bluetooth from the HP website, which suits specifically my model (HP pavilion dv9750ej). What else can I do?... "Curious" wrote: Have you checked with your notebook vendor to see it they have an updated driver for their Bluetooth receiver? Does the Bluetooth receiver show as working normally in device manager? "Tom" wrote in message ... Hello, I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks
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September 9th 08, 09:58 PM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
If you go to the Bluetooth icon in control panel and then push the reset
button on the mouse and then tell control panel to search for the mouse does it find it? Is the mouse turned on when you do this? If it finds it do you then tell it not to use any security ( I forget the term that is used)? When you are charging the mouse in the cradle does a red or green light come on? "Tom" wrote in message ... Everything is fine in the device manager (no exclamation marks), and I have downloaded the latest driver for my bluetooth from the HP website, which suits specifically my model (HP pavilion dv9750ej). What else can I do?... "Curious" wrote: Have you checked with your notebook vendor to see it they have an updated driver for their Bluetooth receiver? Does the Bluetooth receiver show as working normally in device manager? "Tom" wrote in message ... Hello, I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks
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September 9th 08, 10:12 PM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
I followed the instructions on the Microsoft article, so I already did all
the thing you said. It can't find it when it search for it after the reset, even when the light blinks red-green, and this model doesn't even have a cradle.. And I don't even get to the part when it ask me if I want it to be secured or not (If I want to use a passkey..) What should I do now? "Curious" wrote: If you go to the Bluetooth icon in control panel and then push the reset button on the mouse and then tell control panel to search for the mouse does it find it? Is the mouse turned on when you do this? If it finds it do you then tell it not to use any security ( I forget the term that is used)? When you are charging the mouse in the cradle does a red or green light come on? "Tom" wrote in message ... Everything is fine in the device manager (no exclamation marks), and I have downloaded the latest driver for my bluetooth from the HP website, which suits specifically my model (HP pavilion dv9750ej). What else can I do?... "Curious" wrote: Have you checked with your notebook vendor to see it they have an updated driver for their Bluetooth receiver? Does the Bluetooth receiver show as working normally in device manager? "Tom" wrote in message ... Hello, I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks
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September 9th 08, 11:11 PM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
I have to admit I am pretty much out of ideas.
Do you have another mouse on the system? If yes does it work without problem? If yes do both mice show up in Control Panel/Mouse/Hardware? "Tom" wrote in message ... I followed the instructions on the Microsoft article, so I already did all the thing you said. It can't find it when it search for it after the reset, even when the light blinks red-green, and this model doesn't even have a cradle.. And I don't even get to the part when it ask me if I want it to be secured or not (If I want to use a passkey..) What should I do now? "Curious" wrote: If you go to the Bluetooth icon in control panel and then push the reset button on the mouse and then tell control panel to search for the mouse does it find it? Is the mouse turned on when you do this? If it finds it do you then tell it not to use any security ( I forget the term that is used)? When you are charging the mouse in the cradle does a red or green light come on? "Tom" wrote in message ... Everything is fine in the device manager (no exclamation marks), and I have downloaded the latest driver for my bluetooth from the HP website, which suits specifically my model (HP pavilion dv9750ej). What else can I do?... "Curious" wrote: Have you checked with your notebook vendor to see it they have an updated driver for their Bluetooth receiver? Does the Bluetooth receiver show as working normally in device manager? "Tom" wrote in message ... Hello, I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks
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September 10th 08, 05:20 AM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
It's a laptop, so I have the touchpad working. When I go to hardware, I can
see both mice, (also the microsoft bluetooth mouse) and they both said to be 'working properly'. Should I uninstall it? "Curious" wrote: I have to admit I am pretty much out of ideas. Do you have another mouse on the system? If yes does it work without problem? If yes do both mice show up in Control Panel/Mouse/Hardware? "Tom" wrote in message ... I followed the instructions on the Microsoft article, so I already did all the thing you said. It can't find it when it search for it after the reset, even when the light blinks red-green, and this model doesn't even have a cradle.. And I don't even get to the part when it ask me if I want it to be secured or not (If I want to use a passkey..) What should I do now? "Curious" wrote: If you go to the Bluetooth icon in control panel and then push the reset button on the mouse and then tell control panel to search for the mouse does it find it? Is the mouse turned on when you do this? If it finds it do you then tell it not to use any security ( I forget the term that is used)? When you are charging the mouse in the cradle does a red or green light come on? "Tom" wrote in message ... Everything is fine in the device manager (no exclamation marks), and I have downloaded the latest driver for my bluetooth from the HP website, which suits specifically my model (HP pavilion dv9750ej). What else can I do?... "Curious" wrote: Have you checked with your notebook vendor to see it they have an updated driver for their Bluetooth receiver? Does the Bluetooth receiver show as working normally in device manager? "Tom" wrote in message ... Hello, I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks
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September 10th 08, 09:40 PM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
I uninstalled it, and after I restarted my computer it installed it again,
and the same thing happens, and I can't connect my mouse.. What is the next step? "Tom" wrote: It's a laptop, so I have the touchpad working. When I go to hardware, I can see both mice, (also the microsoft bluetooth mouse) and they both said to be 'working properly'. Should I uninstall it? "Curious" wrote: I have to admit I am pretty much out of ideas. Do you have another mouse on the system? If yes does it work without problem? If yes do both mice show up in Control Panel/Mouse/Hardware? "Tom" wrote in message ... I followed the instructions on the Microsoft article, so I already did all the thing you said. It can't find it when it search for it after the reset, even when the light blinks red-green, and this model doesn't even have a cradle.. And I don't even get to the part when it ask me if I want it to be secured or not (If I want to use a passkey..) What should I do now? "Curious" wrote: If you go to the Bluetooth icon in control panel and then push the reset button on the mouse and then tell control panel to search for the mouse does it find it? Is the mouse turned on when you do this? If it finds it do you then tell it not to use any security ( I forget the term that is used)? When you are charging the mouse in the cradle does a red or green light come on? "Tom" wrote in message ... Everything is fine in the device manager (no exclamation marks), and I have downloaded the latest driver for my bluetooth from the HP website, which suits specifically my model (HP pavilion dv9750ej). What else can I do?... "Curious" wrote: Have you checked with your notebook vendor to see it they have an updated driver for their Bluetooth receiver? Does the Bluetooth receiver show as working normally in device manager? "Tom" wrote in message ... Hello, I bought the Bluetooth Notebook Mouse 5000 one month ago and installed it using this article: http://support.microsoft.com/kb/952818/en-us Everything was fine for a month, until yesterday, when I simply couldn't move the mouse. I replaced the batteries but it didn't work. I tried to add the mouse again, but Vista can't seem to recognize it. I gave the mouse to my friend, and his computer was able to locate the mouse and use it, so it's not a problem with the mouse. I followed again the article, to make sure the bluetooth device is on, and everything is correctly configured. How do I fix this? Thanks
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March 12th 09, 07:46 AM
posted to microsoft.public.windows.vista.hardware_devices
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Bluetooth Notebook Mouse 5000 problem
Hi Tom, try to check if you're using the standard Bluetooth Manager that came with Vista or if you have something else installed e.g. widcom or BlueSoleil. I had BlueSoleil and after I de installed it ... vola.. vista was able to install the driver automatically after a reconnect. Regards Stefan -- sahome ------------------------------------------------------------------------ sahome's Profile: http://forums.techarena.in/members/sahome.htm View this thread: http://forums.techarena.in/vista-har...es/1035210.htm http://forums.techarena.in
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